Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 7/18/18
This job was done a week ahead of schedule and on budget. Wendy and Terry in the office were very friendly and helpful as usual and handled the paperwork with ease. Jason kept me informed of the progress of the job at all times and the repairs turned out excellent !
IL - 2360 Ogden Ave, Downers Grove - 7/17/18
Repair work was excellent and done in only two days!
IL - 2360 Ogden Ave, Downers Grove - 7/16/18
This Gerber location is amazing!! The entire staff there works as a Team from the receptionists to the Estimator Mc Kinney to ,The Production Manager Rick E. who is a gentleman, scholar, and pure genius! To the General Manager Rick K. who was was kind and generous with his time. I would gladly recommend this Gerber location to everyone I know. I was very fortunate to have them work on my 2014 Ford Taurus that had 9,000 dollars of damage . They are very thorough and detail oriented and explained everything in Laymans terms so I could understand what the damages were and how long it might take and they kept updating me all the Time. They went above and beyond my expectations!Gerber would be smart to duplicate this Team everywhere!! I can understand now why Gerber is Nationwide!! Kudos to you, and again A very heartfelt thank you to the ... read more
IL - 2360 Ogden Ave, Downers Grove - 7/15/18
When I first picked up the car I wasn't happy. The newly painted bummer didn't match the rest of the car. Rick advised me to bring it back. I did and am so glad I did. My car looks beautiful again! He was able to adjust the hood and now you can't even tell. I am very pleased with Rick E, he went above and beyond and I am very grateful! Will recommend to family and friends, if I'm ever in need of body work I will return to Gerber! Great job!
IL - 2360 Ogden Ave, Downers Grove - 7/14/18
Mckinley B. is the BEST. He expedited a seemingly small repair for me, which was installing a new driver-side mirror. I was struggling to drive safely on the highway, and he moved things around to fit me in the very next day. I was so grateful. On top of that, he remained in close contact with me by email throughout the process, and the work was flawless. A huge thanks to Mckinley and to Gerber!
IL - 2360 Ogden Ave, Downers Grove - 7/13/18
Rick E. the Production Manager, personally came out to my car and fixed my left front quarter for free by replacing the mounting bolt connecting it to the bumper. This was not even covered by their warranty since it was unrelated to the outstanding insurance repair Gerber performed on my car 5 years ago. This underscores how Gerber Collision and Glass truly cares for its customers even if there is no profit to be gained. Thanks again. "Riding in my car beep beep, Gerber Collision and Glass...sure is NEAT, YEAH!"
IL - 2360 Ogden Ave, Downers Grove - 7/13/18
Great service from Rick E. and all the staff at Gerber-Downers Grove. It is the small things that are appreciated most, Thanks Rick.
IL - 2360 Ogden Ave, Downers Grove - 7/13/18
I was involved in an accident in 2015 I recently started having my drivers for catch on my front fender. It caused paont chips on my door. I went into the shop and Rick E started to help me. He looked at my car then pulled up the work they performed on it back in 2015. Apparently my front fender wasn't damaged in the accident. Rick saw that I was upset and offered to realign my fender fender and to touch up the paint chips that i had in my door. Rick and the while team was nothing but helpful and professional. I will definitely be recommending gerber to everyone who needs auto work done. Rick has definetly made me a life long customer!
IL - 2360 Ogden Ave, Downers Grove - 7/12/18
Had slight followup on some repair work that the Downers Grove office handled. Gerber said I could come in and they would handle it. Absolutely followed through. I stopped in, they evaluated and fixed the issue quickly and I was back on my way. Great experience.
IL - 2360 Ogden Ave, Downers Grove - 7/2/18
Elise S. did an awesome job in delivering exemplary customer service and support throughout the process. Damage was fixed on time and looks great.
IL - 2360 Ogden Ave, Downers Grove - 6/26/18
Nothing but fantastic customer service! Everyone was very friendly, kind and constantly kept me informed! Very satisfied!
IL - 2360 Ogden Ave, Downers Grove - 6/26/18
What an amazing experience! The front desk all the way to service was a great experience. The text message communication was the best part. Not too many messages but the perfect amount to know what was going on with my car. The car looks brand new and they did a fantastic job making sure everything was perfect. Hopefully, I will never need their services again but when I ultimately do I will absolutely be going back.
IL - 2360 Ogden Ave, Downers Grove - 6/21/18
Elise S. and Rick E. were fantastic. Would recommend Gerber to all.
IL - 2360 Ogden Ave, Downers Grove - 6/20/18
Service was exceptional. Communication, car rental, everything was great. Put my mind at ease. Everything was explained before and after. Would definitely use again.
IL - 2360 Ogden Ave, Downers Grove - 6/19/18
We had a wonderful experience working with Mckinley at this location. Our car was repaired before the estimated time and returned to us in pristine condition. Mckinley was very thorough in his explanation of the repairs and the process of getting the job done. The girls at the front desk were also helpful and very welcoming.
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