Illinois Feedback
IL - 1904 Lehigh Ave, Glenview - 11/9/24
THE REPAIRS LOOK GREAT. THE CAR IS BEAUTIFUKL AGAIN. RICKY AND JEN DID A GREAT JOB OF KEEPING ME INFORMED ON THE PROGRESS OF THE REPAIRS. i AM BERY PLEASED WITH THE GERBER SERVCICE.
IL - 1321 W Rt 134, Round Lake - 11/7/24
I would like to give a big Thank You to Jessica at the Round Lake, Illinois location. I went in for a job estimate on my 2001 Jaguar and she treated me with outstanding customer service and was so very courteous and helpful explaining and answering my questions. She exemplifies what outstanding customer service is all about. I have brought my vehicle for service at that location a couple of times before and as long as they have staff like Jessica, I will continue to do so when the need arises.
IL - 6200 Berkshire Dr, Crystal Lake - 11/7/24
I called Gerber and spoke with Venessa. She was a pleasure to speak with and directed me to Nick. I brought my 2016 Lexus to the Crystal Lake store. The front bumper had popped out of place. Nick immediately helped me and replaced a couple of plastic brackets that holds the bumper in place. Nick refused to bill me. He said it was no problem and was happy to help. The least I could do was donuts and coffee on me for Nick and his employees. Thanks Nick. Old Fashioned service and class!
IL - 16000 S Lincoln Hwy, Plainfield - 11/4/24
Excellent customer service!!!!
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/1/24
Just want to take a moment to praise the superb service I received from Julian at your Buffalo Grove site. He kept me updated while he had to deal with tough insurance issues. My car was repaired perfectly. He is a great representative for Gerber quality and customer service. 5 Star plus
IL - 741 Taylor St, East Peoria - 11/1/24
Very fair and straight forward as result we are most satisfied.
IL - 900 E Ogden Ave, Naperville - 10/31/24
Pam & Mark were very knowledgeable and helpful
IL - 6801 Mill Rd, Rockford - 10/31/24
Highest accolades to GM Lauren C. and her fabulous technician team. She and they set the standard for prompt, courteous, professional, empathetic over-the-top service. Their pricing and sense of urgency was top of class. They are the best and get my highest recommendation.
IL - 2450 Elmhurst Rd, Elk Grove Village - 10/30/24
I had a very positive experience getting my car repaired at gerber on elmhurst in EGV. The staff was very pleasant and friendly. The repair was completed ahead of schedule and I didn't have to figure a single detail out for the rental car. They figured it all out.
IL - 3006 W IL Route 120, McHenry - 10/26/24
Exceptional customer service from the very first contact with Gerber associates. The work completed was phenomenal; looks like new. I highly recommend Gerber Collision and Glass.
IL - 3415 Stern Ave, St Charles - 10/25/24
GREAT TURN AROUND TIME GREAT COMMUNICATION ALL OF THE STAFF WERE GREAT VERY NICE AND UNDERSTANDING
IL - 3029 N Kedzie Ave, Chicago - 10/25/24
Thanks to Armando & the Gerber Team at the Kedzie location - great work & follow-up on the repair to our Honda Accord. We appreciate the hood repair & finishing the project in a timely manner.
IL - 1325 Park Ave W, Highland Park - 10/24/24
Bill Z. was outstanding to work with. You have a gem with this guy!
IL - 7902 Forest Hills Rd, Loves Park - 10/23/24
Harmony was very friendly and did an excellent job fixing the car and keeping in contact with me
IL - 10933 S Central Ave, Oak Lawn - 10/22/24
Un trabajo excelente y en tiempo, el personal muy atento y profesional, quedé muy satisfecho, gracias Excellent work and on time, the staff was very attentive and professional, I was very satisfied, thank you
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