Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 12/18/13
Since, I was new to the area, State Farm had recommend that I take my car to gerber to get my car repaired. Once I arrived to the location, I was treated very nicely and the person that assisted me understood my needs and took very good care of me. They assisted me in setting up my rental car on the spot. One thing I really like about gerber was they were informing me the status of my car by text messages, which a lot of other places do not do. When it came time to drop off the rental car, they were very nice and had my car ready for me to inspect the vehicle.
IL - 2360 Ogden Ave, Downers Grove - 12/12/13
Above and Beyond :). From Sam the curteous and efficient receptionist, to Mary the friendly customer service rep to Tim Layne the production manager. They kept me informed of repairs and did a couple of extra details on my car for free. I requested and was given my car a day earlier than expected with no fuss. I was treated with respect, courtesy and my car looks GREAT!!,
IL - 2360 Ogden Ave, Downers Grove - 12/7/13
You did a very nice job ! Thanks for entire team !!!! Merry Christmas and Happy New Year!
IL - 2360 Ogden Ave, Downers Grove - 12/4/13
I was pleased with the repair and customer service. Staff was very professional and helpful.
IL - 2360 Ogden Ave, Downers Grove - 12/2/13
Thanks for doing a great job on the repairs. I also appreciated the excellent communication regarding the status of my car while in for repairs. Keep providing excellent customer service like you did for me!!
IL - 2360 Ogden Ave, Downers Grove - 11/6/13
Incredible service. Questions were answered immediately. Text updates meant I didn't even need to check on repair process. When a scratch was seen on a replaced part upon delivery of the vehicle, it was replaced the next day and the car was detailed. I couldn't have asked for better or more responsive service. I would be happy to go back to Gerber and would recommend it to friends and family.
IL - 2360 Ogden Ave, Downers Grove - 10/28/13
Great people. QUALITY work. Mine was just a "fender bender" but it was at a place where curves and angles all came together. It was made like new. Very happy. Car was cleaner INSIDE and out than when I brought it in. State Farm's policy holder hit my car. State Farm was very good also. And my insurance agent (who is an independent agent representing Grange) recommended Gerber; she had work done there.
IL - 2360 Ogden Ave, Downers Grove - 10/27/13
The service was very good and the repairs made the car look brand new.
IL - 2360 Ogden Ave, Downers Grove - 10/24/13
The experts at Gerber Collision and Glass did a fantastic job of replacing and painting my bumper after a rear end collision on my '97 Saturn. They worked with the insurance company's estimate, were helpful and informative throughout the whole process, and even provided the rental car since Enterprise has an office right at the facility. I'm very happy with the repair, and will recommend this facility to anyone who needs work performed on their vehicle.
IL - 2360 Ogden Ave, Downers Grove - 10/16/13
Small Fender bender on my baby 2011 Synergy Green SS Camaro. Quick, friendly, fast complete service on my insurance claim. Thanks!
IL - 2360 Ogden Ave, Downers Grove - 10/4/13
I picked up my van yesterday. I was very pleased with the service from start to finish. The staff at Gerber are very helpful and kind.
IL - 2360 Ogden Ave, Downers Grove - 9/30/13
Terrific service, couldn't have asked for nicer individuals to work with. Offered to take me home when I dropped the vehicle off and called to ask if I needed pick up service when the vehicle was ready. Also arranged to take to interior car cleaning service and had the interior cleaned for me. The repair was awesome, never know anything happened. I had three estimates and chose Gerber more for the way I was treated when I came in, not so much the cost difference from the other two estimates. Will definitely refer to family and friends when/if needed. Thank you!!
IL - 2360 Ogden Ave, Downers Grove - 9/24/13
There was a delay of a day in getting parts. but the man that did the estimate was very professional. The clerk that checked me out was pleasant and the Asst Mgr. that delivered the car to me answered all of my questions. he was very knowledgable and personable. i would reccommend Gerber to anyone.
IL - 2360 Ogden Ave, Downers Grove - 9/20/13
I had a minor accident with damage to my right rear bumper. Gary told me that the scratches could be buffed out and no claim was needed. Ten minutes later, they delivered the car to me and you couldn't tell I'd had any issue. No charge, either! Tremendously impressed. You've done good work for me in the past and will use you in the future (hopefully I won't need to!). Thanks!
IL - 2360 Ogden Ave, Downers Grove - 9/13/13
Brian Sutherland did a very accurate job on the estimate, and Josh was so helpful that he offered to order a new part for free because there was a small crack in the original part.
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