Downers Grove, IL - 2360 Ogden Ave

IL - 2360 Ogden Ave, Downers Grove - 9/5/13

I was incredibly impressed with the care and service I received from Gerber Collision in Downers Grove!! In particular, I was very impressed with Gary Wilmoth, who managed my case, and the young lady at the front desk who checked me in and out. Gary was very thorough, calm and reassuring. He kept me informed all along the way and facilitated a rapid and yet thoroughly complete repair process, including unexpected discoveries once the bumper was removed. The repair service was remarkably speedy, and yet my car looks brand new! Gary was professional and personable - a hard combination to find just about anywhere these. Also, when I was checking out, the insurance company still showed I owed a deductible, even though I was not responsible for the accident. The young lady at the front desk (I can't believe I am blanking on her name!), ... voluntarily went out of her way to call the insurance company to determine if there was any change to the status of the claim. in fact, after she called, the insurance company looked into the progress of the claim again and found that the deductible was waved. She handled herself with pleasant professionalism the entire time, even though it took awhile, and other customers were beginning to line-up. From start to finish, my experience with this Gerber Collision location is unparalleled! I would highly recommend them to anyone, hands down!! Fantastic experience!! Five Stars!! Thank you!! read more

Terri C

IL - 2360 Ogden Ave, Downers Grove - 8/2/13

The Gerber shop did an excellent job with my car. My car absolutely looks like new and it's impossible to tell that the car was damaged at all in the first place. Also, the staff was very professional, explained everything well, and accommodated my scheduling needs for the repair. There's really nothing else I could have asked for in this work.

Gerald H

IL - 2360 Ogden Ave, Downers Grove - 8/2/13

Everyone one was very professional, and the work was done in a timely manner. Very happy with the service. Gerber should look to better brand its image in the public. I had no idea that the company function at this high level, that it guaranteed its work product for life, or that you could go to any store for follow-up work. Perhaps you could have JD Power & Associates or Consumer Reports or other reporting agency review your company to get the Gerber story out to the public.

Eric M

IL - 2360 Ogden Ave, Downers Grove - 7/26/13

I just picked up my car on the date promised and couldn't be more pleased with the work Gerber did. Not only did the job take the number of days promised but it is in far better shape than when I dropped it off, INSIDE and out!!! This firm seems to have good working relationships with offsite vendors and their own experts enabling them to live up to the promises made and make their customers happy. I will never have to think twice about who to call if and when I need collision repairs again.

Patricia M

IL - 2360 Ogden Ave, Downers Grove - 7/17/13

My car had massive front end damage. It was fixed ahead of schedule and under the estimated cost. I received repair updates weekly. The repairs were top notch and the car looks better then ever.

Brad D

IL - 2360 Ogden Ave, Downers Grove - 7/5/13

As a Christian and a Freemason I would strongly recommend the services at this facility. I would like to particularly recognize Timothy Layne who is the Production Manager at this facility. He was very involved, passionate, honest and Square with all his dealing toward resolving a significant problem that I was having after my Convertible-Ford Mustang was fixed at this facility. Thank you.

Nathan H

IL - 2360 Ogden Ave, Downers Grove - 7/4/13

Your entire staff, including the receptionists,,Brian Sutherland, the estimator, and the repairman, were all very courteous and knowledgeable. I received excellent service.

Rosanne T

IL - 2360 Ogden Ave, Downers Grove - 6/26/13

Good customer service. I like the service. I'm happy with them.

Vena T

IL - 2360 Ogden Ave, Downers Grove - 6/25/13

Was absolutely happy with Gerber during the repair of our auto. They kept us continually updated on the progress and completion information almost daily. Even our insurance company remarked at how pleased they were and the ease in handling our repairs. Thanks for making this repair event an easy one.

Kimberlee C

IL - 2360 Ogden Ave, Downers Grove - 6/25/13

"I gave them my car, it needed repairs to the right front fender/bumper area and to the rear quarter panel. When making the estimate they said, "do you want to leave us the car? We will start on it immediately." I was expecting that! I thought it would be a couple weeks. So, I left it and they started on it. They helped me with the rental car; it couldn't have been easier. I felt Gerber handled everything professionally, and they did everything they said they would do. Great experience! I will use Gerber if have other body work, and I will recommend Gerber to all my family and friends."

Harry B

IL - 2360 Ogden Ave, Downers Grove - 6/21/13

Amazing service and repair as usual!!! We always bring our vehicles here as they are friendly and repair our vehicles to perfection! Gary is the best. Thank you so much. Karen Roy and Tom Biddie

Karen R

IL - 2360 Ogden Ave, Downers Grove - 5/25/13

Gerber was excellent! Everyone was helpful, kind and efficient. The work was great and I had my car back sooner than expected. I would highly recommend them! Thank you so much!

Kathi B

IL - 2360 Ogden Ave, Downers Grove - 5/22/13

Greart service as usual.

Peter V

IL - 2360 Ogden Ave, Downers Grove - 5/20/13

Service was excellent and so was the staff.

Sangeetha T

IL - 2360 Ogden Ave, Downers Grove - 5/10/13

The service and craftsmanship was outstanding. I appreciate the quick turnaround and efficiency, and also the courteous staff. I would highly recommend to others to get repairs at this location.

Dee S