Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 8/1/14
Outstanding service. The work was done on time, for less than the estimate, and the quality of the work was absolutely top-notch. Gerber's text message system also kept me informed on the progress of the work, and everyone at Gerber with whom I interacted was friendly and helpful. I could not have asked for better
IL - 2360 Ogden Ave, Downers Grove - 7/21/14
Excellent work done to both of my hail damaged autos. Customer retention is key in any business and I have to say Gerber will be my first choice if need be not only for the work but mostly for the Customer service that came from Gary W. He truly knows the concept of making the customer happy and comfortable with the repair process including the delivery of your vehicle. Thanks Gary!
IL - 2360 Ogden Ave, Downers Grove - 7/20/14
Outstanding!!! I've never been more pleased with the outcome of the work that was done on my car. I was treated like one of the family. I will definitely come back if need be, and I've told my friends about your work.
IL - 2360 Ogden Ave, Downers Grove - 6/3/14
I've had my car fixed twice by Gerber. Each and every experience has been amazing. The customer service went above and beyond the call of duty I felt like they truly cared and sought to FIX my car at a good cost. They worked with me and made me feel appreciated. I cannot being to thank everyone for their hard work. I truly had a wonderful experience. You have earned a customer for life.
IL - 2360 Ogden Ave, Downers Grove - 5/24/14
The back bumper of my car was slightly damaged by a low-speed hit from behind and needed some repair. Gary provided me with a good estimate and kindly explained to me what needed to be done. The Gerber Collision & Glass team handled everything related to the repair effectively and professionally. I highly recommend Gerber! Satisfied Customer
IL - 2360 Ogden Ave, Downers Grove - 5/20/14
Excellent service! The staff was professional. Wait area was clean. And the car was clean when it was returned. I was very impressed. Thank you.
IL - 2360 Ogden Ave, Downers Grove - 4/25/14
It was great doing business with Gerber again. Gary , Tim and the girls behind the desk were great to deal with. The people in the shop did a excellent job on my truck.I will speak highly of everybody. Thanks.
IL - 2360 Ogden Ave, Downers Grove - 4/24/14
Gary W. is truly an asset to Gerber Collision and Glass. I have dealt with him on three occasions at the Downers Grove store. Each time I could not be happier with the service and courtesy that I received. I will always come back to Gerber when the occasion arises.
IL - 2360 Ogden Ave, Downers Grove - 4/16/14
Did a great job on repairs and in a timely fashion. Love the updates on the progress of repairs via email. If the need arises I will return.
IL - 2360 Ogden Ave, Downers Grove - 4/11/14
After someone hit my car and left a large dent and chipped my paint in my back passenger side door, it left me feeling more than anxious. My insurance directed me to Gerber , setting up an appointment was easy and quick (came in the day after reporting it) , the estimate was thorough and they walked me through each step and cost (especially since this was the first time doing anything like this) they put my mind at ease. I brought my car in a few days later to drop it off for body work. They drove me to enterprise for my rental car (which they helped set up) and five days later I dropped off the rental right there at Gerber, paid and picked up my car better than new. Thanks so much!
IL - 2360 Ogden Ave, Downers Grove - 4/11/14
The folks at the Gerber Collision in Downers Grove did an outstanding job with our car. The work turned out great to the point that you can't even tell the car was damanged. And, it was done when they said it would be done. On top of that, they took good care of us by walking us through their plans for the job and answering every question we had, making sure that everyone was on the same page. Their customer service was the model for what good customer service should be. While I'm not hoping for another for another accident, I'll be happy to take my car back to them if I need to.
IL - 2360 Ogden Ave, Downers Grove - 4/2/14
I am just here to accolade and give my sincerest thanks to Karen at the reception desk for being so friendly and helpful. She is amazing to have at the front desk. Also, Rick and Jason were extremely professional. Thank you so much to everyone at Gerber for doing what they do so well.
IL - 2360 Ogden Ave, Downers Grove - 2/8/14
IT WAS GREAT FREINDLY SERVICE , THEY DID A GREAT JOB ON MY CAR. VERY FAST , I WILL FOR SURE GIVE THEM A 10. I WILL FOR SURE REFER THEM TO PEOPLE.
IL - 2360 Ogden Ave, Downers Grove - 2/6/14
This is my second time using Gerber. Both were Winter Related. I was treated professionally BOTH times. I was kept apprised of progress on car. The entire team in this facility made me happy I choose Gerber. Please extend my thanks to them.
IL - 2360 Ogden Ave, Downers Grove - 1/25/14
Friendly, helpful, and patient staff. Answered questions well, but not quick to respond to return phone calls.
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