Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 4/28/16
The downers Grove location did a good job as usual and the car was delivered on time. when I first inspected the car at the time of pickup I asked them to replace the wheel valve stem cover and buff some scratches which Luis did right away. Once I drove the car I immediately noticed that the car steering wheel now must be pulled right to keep the car straight so I will have to bring the Acura back to have the aligned redone. If not for that, I would give them 5 stars.
IL - 2360 Ogden Ave, Downers Grove - 4/27/16
Outstanding service! Gary, Wendy, Anna and Luis were all very helpful. The "Gerber Team" was professional and pleasant. I thank them for quickly getting me "back on the road." Great customer service!
IL - 2360 Ogden Ave, Downers Grove - 4/26/16
Ray and Anna provided me the service, which involved resetting the fender on my car. The work was very simple and I got the best attention and service from both of them. I am extremely satisfied with the service I received.
IL - 2360 Ogden Ave, Downers Grove - 4/26/16
This Gerber collision was great to work with. They did excellent work, and even cleaned our car inside and out before completing the job. Great service.
IL - 2360 Ogden Ave, Downers Grove - 4/19/16
Ray helped me and was very friendly, professional, and prompt. The ladies at the front desk were also great. And the repair was done perfectly . Once again, I am very impressed with Gerber Collision.....best auto repair shop I've EVER experienced (and I'm getting pretty old!) They truly earn their 5 stars!
IL - 2360 Ogden Ave, Downers Grove - 4/13/16
Greg did a great paint job and body work. The two front office ladies were great and answered all my questions. Stephanie did a great job of feedback and giving me updates on my car.
IL - 2360 Ogden Ave, Downers Grove - 4/8/16
Gerber Collision & Glass has been AWESOME !!! The facility, employees, and services were the BEST !!!!! Have a body shop I normally go to, but they were booked up for weeks. Decided to try Gerber Collision, so glad I did. They did a SUPER Job on my van, I was very satisfied ! They were so friendly, great to deal with, and made you feel right at home. Will definitely return ! Thank you Ray, Anna, Wendy, and Team, for a perfect, stressless experience!
IL - 2360 Ogden Ave, Downers Grove - 3/24/16
Everyone was very kind and hospitable to me while I was there. I had a super hassle free service and I got my car back MUCH sooner than expected!
IL - 2360 Ogden Ave, Downers Grove - 3/19/16
Finished in 3 days when it should have taken at least a week. Very pleased with the text and call updates. Also thrilled with the seamless transition in and out of the rental car. Many thanks to Luis for describing the work that was completed and Wendy for reminding me to grab my ipass out of the rental car, upon my return. Hope I don't have to see you again, but if I do, I know you'll take care of me!
IL - 2360 Ogden Ave, Downers Grove - 3/9/16
I have been to Gerber several times before and had a great experience, and this was no different. Quality and service is always excellent. This time it was outstanding, however. Two employees stood out: Wendy and Ray. Wendy works the front desk and, in the short time I was waiting in the lobby, she handled each customer with courtesy and often humor. To me, the front desk is one of the most difficult jobs. Customers don't want to be there because something bad happened to our cars; we are worried and wondering how things will be handled. Wendy made us feel at ease, joking in a lighthearted way. Then there was Ray. There were a few minor dings that I expected to be included with the other work. Apparently they were not included in the job order, but Ray explained it to me and then took it upon himself to fix them (and many more!!) while I ... read more
IL - 2360 Ogden Ave, Downers Grove - 3/7/16
5 Stars Car looked great when we received back. The car was repaired within a week. A extra piece was order for us - we stopped back for the piece to be put on which was quick and they even washed the car. Very satisfied with experience.
IL - 2360 Ogden Ave, Downers Grove - 3/3/16
I called Gerber with an issue with my front bumper. The woman who answered the phone was extremely helpful and let me know I could bring it right in and the possible outcomes that might occur. When I arrived, Ray examined my car and quickly resolved my problem. He made sure I knew what had gone wrong and exactly what I needed to do next. I arrived in a car that was unsafe to drive with a great deal of anxiety about what was going to happen and how expensive it was going to be. Within a short time of arriving at Gerber, Ray had me back on the road in a safe vehicle. The experience I had at Gerber with Ray and the staff was extremely positive. I am very glad I chose to bring my car there, and they will definitely be my first choice every time.
IL - 2360 Ogden Ave, Downers Grove - 2/25/16
Ray gave excellent costumer service. Thank you. I will recommend you to my friends and family. Ray was very courteous he explained what was going to be done, this time. He dropped me off at my home so i would not have to sit at the shop for hours, then delivered my car back to me after he test drove it. Thanks again.
IL - 2360 Ogden Ave, Downers Grove - 2/22/16
A great Service Center. Everyone there was OUTSTANDING!! The two women at the front desk ,Anna and Wendy, were very friendly and professional!!!!!!!!
IL - 2360 Ogden Ave, Downers Grove - 2/6/16
My car looks brand new, I am so impressed. All of the repairs happened exactly how they said it would be, they called twice during the week it was there to tell me how it was going, and had it done when they said it would be done. I could not be happier. True professionals.
Sell Your Body Shop
Sell your repair facility to North America's leader in collision repair.
Connect with our acquisition team to get started.
Lifetime Guarantee
We proudly stand behind our repair work for as long as you own your vehicle. Learn more about our Lifetime Guarantee.
