Washington Feedback

WA - 125 SW Everett Mall Way, Everett - 5/12/16

I found Gerber's service to be exceptional. I had backed into my wife's car in the driveway damaging her right front bumper and fender and putting a hole in the left rear bumper on my vehicle. This was not a good day. I first took my wife's car in and because the car was a 2003 I did not want to put any money into it's repair so Gerber pulled out the dent, reattached the bumper, and buffed out the scratches. They did all of this at no cost to me. I next brought in my car for replacing the bumper and paint. The final product was outstanding. They did all of this at a fair price and with a smile. The staff made me feel welcome and they listened to what I wanted to have done. The service was definitely a five star performance from all perspectives and I highly recommend Gerber.

Paul

WA - 1318 W 2nd Ave, Spokane - 5/10/16

They were friendly and very easy to work with and kept us informed of the progress on our pickup. The pickup looked great when they were finished. Couldn't be more pleased.

Erik O

WA - 1700 137th PL NE, Bellevue - 5/8/16

Jsanders was right on time and very professional. Excellent work. Will definitely call Gerber next time I need a glass repair.

Gary H

WA - 1627 E Francis Ave, Spokane - 5/7/16

Every person in the office was courteous and efficient! The job was done within the estimated time. I am pleased with the results. The Gerber staff took some of the pain out of being rear-ended, and made an unpleasant situation much easier to handle.

Jessica B

WA - 1627 E Francis Ave, Spokane - 5/6/16

Randy helped with a window problem. We got right in and got it fixed at a reasonable price..... Will recommend your company based on Randy's great help.

Sophie M

WA - 1627 E Francis Ave, Spokane - 4/29/16

Randy was great! Great customer service. Very informative. Would use again and would recommend!

Gwen M

WA - 1627 E Francis Ave, Spokane - 4/28/16

Randy is a great customer service provider!

Randy S

WA - 1318 W 2nd Ave, Spokane - 4/27/16

In the end, I am very satisfied with my service at Gerber. They seemed to have done a great job and kept me well updated along the way. My biggest frustration was how long it took for the process to start. My car was un-driveable so the tow-truck dropped it on Gerber's lot at about 9am on a Monday morning, and I wasn't contacted or given a quote until Wednesday afternoon. Had I been able to move my car, I would have taken it somewhere else. That being said, once the process finally started moving, there were no problems at all and Jeff was very friendly and helpful.

Cameron W

WA - 1318 W 2nd Ave, Spokane - 4/27/16

Jeff T. was A+++ in customer service. He explained every step of the process fully and kept me updated more than I have ever experienced before. Will fully recommend Gerber to all friends and family from here on due to the quality work and great service received. Thank you Jeff!

Kyle K

WA - 1318 W 2nd Ave, Spokane - 4/26/16

The Best service, fast, very clean, nice work. Special Big Thank you to Jeff T. I would use again your serve when is need. Thank you so mach...

Dmitriy G

WA - 1318 W 2nd Ave, Spokane - 4/26/16

Fast, friendly and complete. They made my 'hit and run' experience better!

Dewey B

WA - 4001 100th St SW, Lakewood - 4/25/16

WONDERFUL WORK AND GREAT PEOPLE

ANN H

WA - 1627 E Francis Ave, Spokane - 4/25/16

Randy was great in keeping me updated on my repairs and was easy to talk with. Great service!

Ronda

WA - 1970 S Burlington Blvd, Burlington - 4/21/16

I had a great experience at the Burlington WA location. Chris was very attentive and explained the whole process in detail. He called several times to let me know the progress of the repair and put my mind at ease. When you haven't had your car worked on before because of an accident this means a lot! Great customer service and the best part he said it would be about two weeks and they had it done five days early!! Great experience, great people and one happy customer, keep up the good work guys you have a return customer for life!

Brendon T

WA - 1627 E Francis Ave, Spokane - 4/21/16

Recently my car was damaged in a parking lot - and no note as to hit my car - therefore it was a hit and run situation. I telephoned my Safeco Insurance Company - who referred me to Gerber Collision & Glass. I spoke with Randy B., and he immediately gave me a estimate. Safeco authorized the needed work to repair the car. Randy B. again immediately scheduled repair to begin: 04-19-16. On that day I left my car to repair my front headlight and bumper. Randy B.also found a rental company - Safeco would accept in our insurance policy coverage. WOW Randy B. was awesome. At noon today the repairs were complete - the workmanship was impeccable. They also gave the car a bath which made the car look brand new and shinny. We are so pleased with Randy B. and coworkers who went the extra mile to make this car repair perfect and acceptable to us. ... Our experience was easy and worthwhile. Thank you for hiring such reputable employees. read more

Janet K