Roswell, GA - 55 Oak St

The personnel were friendly, attentive, and very responsive. They answered all my questions clearly, explained the repair process, and kept me informed at every stage and on-time. Kudos to Taylor, Loren and entire staff. HIGHLY RECOMMEND!!

Cheryl J

GA - 55 Oak St, Roswell - 5/30/24

Amazing work and amazing communication skills

Melinda C

GA - 55 Oak St, Roswell - 3/1/24

Efficient

Scott M

GA - 55 Oak St, Roswell - 11/29/23

Great service. Work finished ahead of time. Good up dates on the work being done. Employees were very nice.

Linda N

GA - 55 Oak St, Roswell - 10/12/23

Very fast service. Friendly and courteous from the moment I walked in the door.

Brian Z

GA - 55 Oak St, Roswell - 9/22/23

Tae'lor Stewart provided me with 5 star service on a recent visit to Gerber Collision and Glass. I needed to get my windshield replaced. I called what I thought was Gerber's local office number. What I found out later was that I was routed to American Glass that has a completely different appointment system from Gerber. I set an appointment for the repair and specifically asked them to ship the glass to the Gerber Oak Street location as it was close to my job. I reiterated this several times throughout the call. I specifically wanted this location because it was close to my job and it received high reviews . When I arrived from my appointment Gerber did not have me on file for an appointment because my appointment was actually with American Glass. As you can imagine I was very confused and angry my appointment wasn't on the books and the ... glass wasn't there. At this point I panicked and thought perhaps I made a deposit to a fraud. Tae 'lor explained that Gerber and American Glass were owned by one company and shared a phone number but not appointment systems and could understand my confusion. She quickly got on the phone with American Glass, located the driver and arrange for him to do the repair at their location. She managed a very upset customer (me) with an amazing amount of professionalism and grace. She never once got upset despite me being angry (not at her but the situation). I wish there were more professionals such as Tae 'lor. Gerber is lucky to have her! read more

Barbara B

GA - 55 Oak St, Roswell - 9/19/23

David G is a rockstar. Professional, knowledgeable, fast problem solving. 100% would come back if needed. Thank you David!

Noel

GA - 55 Oak St, Roswell - 7/14/23

I can only imagine what most of you are probably thinking; "How in the H*ll can anyone be so elated about being without your favorite ride for about a week, after it suffered severe damage from a ridiculous crash/accident that most likely could have been avoided, as it was caused by either someone, or yourself, who was not paying attention, or actually thinks that they have the driving skills as Mario A or pretending that they are filming the next 15th sequel of Fast & Furious. And during those those days, the entire process consumes your mind and stresses you out as you are wondering if that team at Gerber will be able to repair and restore your ride where it looks even better than you can imagine, just like new. Well, I am sharing with you that this is what Gerber is so very skilled at doing. This is truly one of the best ... experiences I have had in a situation like this. The entire staff that I engaged with at Gerber, especially Tae'Lor S, performed with the utmost benevolence, professionalism, and quality. Through their consistent and diligent communications, they truly make you feel you are their #1 customer, and ensure that you are well informed of the entire repair process. I probably did not have the level of extensive damage that most people have incurred, but I am extremely satisfied with the overall experience and result. Additionally Gerber has a direct partnership with my of my auto insurance company, which enhanced and simplified the entire claim process. I highly recommend Gerber Collision here in Roswell and was more than happy to share my genuine gratitude to Tae' Lor and the entire repair team who work so hard every single day! read more

Brian G

GA - 55 Oak St, Roswell - 7/6/23

You folks did an amazing job on my son's Mercury Marauder! This was our first experience using your shop, and we will return if we need anything repaired 0r fixed. Thank you!

Carol H

GA - 55 Oak St, Roswell - 6/19/23

Taylor is stellar!!

Tess V

GA - 55 Oak St, Roswell - 1/9/23

Trisha was really regular with calling us to update about the repairs, especially as many parts were out of stock for quite a while. Upon return, they took care to clean the car well for us. It is driving as good as new and the repairs are not noticeable from the outside. The location was also convenient. Thank you for your good service!

Shaema I

GA - 55 Oak St, Roswell - 4/22/22

As usual you guys did a great job. Mary B. did a great job estimating the damage, managing the repair process and staying in touch with us on the progress of the repairs. She let us know when the repairs were completed and the van was ready to pick up. This is the 3rd or 4th time Gerber has repaired damages to cars we've owned and we've always been extremely happy with the work they've done and the communications they've made with us as the work progressed and was completed. I've recommended Gerber and the Oak Street location to several people and will continue to do so. Thanks for the great job Mary and also for the technicians who performed the repairs...the Van looks great.

Larry L

GA - 55 Oak St, Roswell - 4/19/22

Very pleased with service and repair.

Frank S

GA - 55 Oak St, Roswell - 1/24/22

Friendly folks. Easy to deal with. They kept me informed multiple times during the repair process. Always able to reach someone when I called which is next to impossible elsewhere these days. Overall very positive experience.

Matt B

GA - 55 Oak St, Roswell - 10/15/21

I approached this location cauriously after being bumped by another company for self paying. They had insurance work that was a higher priority. This store's estimate was slightly higher, but they assured me they could schedule my body work and have my car finished in 5 days. They did it in 4.5 days, the work was outstanding. I received a progress text daily and a phone call day 3 and 5 to handle progress reports. The car is beautiful, cleaned in and out and in the end it came in $800 under estimate. Thank you for your outstanding service.

JP C