Georgia Feedback

GA - 2441 Cheshire Bridge Rd, Atlanta - 1/23/25

I had an extremely complex claim that took almost 18 months to resolve and involved 2 insurance companies and multiple rounds of estimates. It was an accident where I was not at fault and my insurance company told me to seek reimbursement through the liable party's insurance. In the end an employee who is no longer at Gerber ended up billing the wrong insurance company MINE and then coming after me for the deductible. After multiple email exchanges with the at fault insurance company and their adjuster, Gerber had still not been fully reimbursed for my claim, and Charlice F was given the responsibility to try and recover the remaining funds from me. I was very upset when I explained to her the full history of the claim and how I was not even the at fault party, that Gerber had billed the wrong insurance company. Despite my temper she was ... very professional and calm and worked with me to understand the claim history and what had been done. I shared the background with her and she immediately reached out to the at fault insurance company representative and was able to get the claim fully resolved on her first day of working on the claim. I just want to say that I have worked with many people at Gerber over the years and Charlice is the most competent, professional and kind representative I have worked with. She should be commended for her interpersonal skills and calm working with emotional customers (me). Please pass on my thanks for her kind handling of my case. read more

Robert P

GA - 2230 Redmond Circle NW, Rome - 1/22/25

Great communications, and most courteous phone assistance possible. Scheduled quickly, and service was done well and on timely manor. Excellent job well done.

George S

GA - 1290 Portman Dr, Conyers - 1/20/25

My wife's SUV had a clip that was loose and causing the vehicle to hang off slightly. My first thought was to take it to Gerber and have Ms. Brittany take a look at it. She had previously worked on my son's SUV and did a fantastic job, earning my trust with her excellent service. I'm a big believer in great customer service and high-quality work, and Ms. Brittany consistently delivers both. She came out to examine the SUV, quickly identified the issue, and ordered the necessary part. Once the part arrived, she gave us a call, and we brought the SUV back in. To my surprise and appreciation, she personally installed the part herself. It's truly refreshing to see someone who loves their job and takes pride in making customers happy. Thank you so much, Ms. Brittany. I wish you continued success and blessings in all that you do.

Terance S

GA - 3089 N Dug Gap Rd SW, Dalton - 1/19/25

Awesome communication and review. Work was very nice. Would definitely use them again!

Joyce N

GA - 553 Industrial Blvd, McDonough - 1/17/25

My car was repaired at the McDonough, Ga site and it was such a pleasure to deal with a professional staff. Danielle was my contact and kept me informed at least twice a week on the progress, and the receptionist, Mary, answered many of my questions. I will highly recommend Gerber to my friends.

Mary S

GA - 803 Bascomb Commercial Pkwy, Woodstock - 1/16/25

They clean the whole outside of our Toyota Camry Convertible, polished the front and rear lights and removed scuff marks besides the repair of the front bumper and drivers side fender. The car being more than 10 years old it looks like it just came a showroom floor.

Melvin & Sonia R

GA - 14 J Walter Byrom Rd, Sharpsburg - 1/16/25

Great customer service. They answered questions quickly when I called. They helped with the rental. The work on the car looks excellent.

Nicole W

GA - 1577 Charles Hardy Pkwy, Dallas - 1/14/25

Great job on my car and received earlier than expected

Juliet R

GA - 2441 Cheshire Bridge Rd, Atlanta - 1/10/25

Josh was very helpful throughout the process to fix my car. He kept me up to date and helped me to fix an issues that was unrelated to the incident. My car has never looked so good. Thank you!

Andrew B

GA - 155 Park Access Dr, Lawrenceville - 1/8/25

Amazing experience here. Car got repaired fast and I was well taken care of. Love the detail they gave it after it was so clean!

Moumen K

GA - 24 Amlajack Blvd, Newnan - 1/7/25

Great customer service and communication from the beginning through the repair. Exceptional work at a fair and reasonable price! I will definitely use Gerber Collision & Glass again!

Tony C

GA - 296 Wilson Rd, Griffin - 1/6/25

Leidy is the best! First class in every way!

Arlen R

GA - 992 E Oglethorpe Hwy, Hinesville - 1/4/25

Amazing work,professional kept me updated on my cars progress took very good care of of my car and it looks perfect 10/10 recommend

James L

GA - 1285 Citizens Pkwy, Morrow - 12/31/24

I would like to express that the professionalism and service provided to me at the Morrow Ga location was exceptional! From the initial front desk contact point to your service representative was the best I have ever received from a business. Thank you very much. -Jerry Walters

Jerry W

GA - 296 Wilson Rd, Griffin - 12/27/24

Fast and exceptional service

Lisa J