Elmhurst, IL - 400 W Grand Ave

IL - 400 W Grand Ave, Elmhurst - 4/26/13

Recently my front bumper was hit while parked in a lot and I had repairs done at Gerber in Elmhurst, Il. They did an excellent job! Less than a month later, I had to evacuate my home because of flooding (I live on the Des Plaines river) and had to park in an alternate parking lot after being displaced from my home. It was a very stressful time and to add one more thing to the losses incurred, I was hit again in the exact same spot. Ouch! Fortunately, Matt Henneken, the manager at the Elmhurst location was extremely helpful and so willing to accommodate me. He was so professional and courteous and after dealing with flood issues all week, this was a welcome kindness I will never forget. I would highly recommend this company, especially the elmhurst location to anyone. The staff was friendly, supportive and did a great job once again. Matt ... made arrangements to have someone from Gerber drive me to work and when my car was finished delivered my car to my workplace in person. What a nice ending to a very stressful week! I wish I had more experiences with service like that. Thank you Matt! read more

susan m

IL - 400 W Grand Ave, Elmhurst - 4/17/13

Excellent work done by the Elmhurst Team !

Jeff K

IL - 400 W Grand Ave, Elmhurst - 4/14/13

Ivonne and Yesenia were most helpful to me throughout the process. They were not only professional, but showed genuine care and concern for my situation. Please thank them for me. People who truly care will keep me wreck-ommending your company!

Joe Y

IL - 400 W Grand Ave, Elmhurst - 4/12/13

"I want to give many thanks for the excellent service provided by your Elmhurst store. This is the 3rd car we have taken to Gerber for body work. Each time we get trustworthy information, quality work and fair prices. Special Thanks this week to Matt Henneken, Production Manager. I asked the receptionist if someone could drop me off at my home 1/2 mile away. She said porter does not start until 8:30am but Matt might be able to take me. He did. For my pickup today, I asked if Matt could get me around 8:15am? Matt said, Yes and was at my home at 8:15am! Wow, Matt deserves a "High Five" for outstanding customer service! By the way, Matt has the nicest Ford truck I have ever ridden in! Thanks to all of you for the terrific service experience and complimentary coffee. Mike Foster, Elmhurst"

Mike F

IL - 400 W Grand Ave, Elmhurst - 4/6/13

My wife's car was hit by a deer while stopped at a light. The rear door was crushed. I drove her car to the Elmhurst location on Lake Street for an estimate. Paul Pennella looked over the damage and provided a repair estimate for insurance pretty quickly. Everyone I spoke with at Gerber was very cordial. Paul called me a couple times during the week to let me know the status. My wife picked up the car at the end of the week (a couple days earlier than the estimate) and Paul showed her everything that was fixed. Both of us were very happy with the work done. We would definitely use Gerber again.

Joe G

IL - 400 W Grand Ave, Elmhurst - 3/19/13

Yelp Review received

Julie C

IL - 400 W Grand Ave, Elmhurst - 3/13/13

"Outstanding Service ! - I called to have my windshield replaced at the Elmhurst location, I asked if they could replace it the same day and they said "Yes". I have to say the service exceeded my expectations and the team was very professional. Many Thanks to Matt and team for taking care of my vehicle. I will highly recommend Gerber to my friends and family."

Patrick E

IL - 400 W Grand Ave, Elmhurst - 3/11/13

Quick fix and I enjoyed the text updates!

Matthew B

IL - 400 W Grand Ave, Elmhurst - 3/8/13

Brought our van in after driver's side window jammed open. Matt looked it over, recognized the problem and offered a temporary solution. While working on it, he figured out a way to completely repair the window and did so. Thank you Gerber Collision and Glass and Matt, Tim O.

Tim O

IL - 400 W Grand Ave, Elmhurst - 3/6/13

My son recently was involved in an automobile accident. After this accident, the car was not driveable and we were referred to the above captioned Gerber Collision Shop by Carnica Auto Body in Bensenville, Illinois. I cannot express in words how trully grateful I am for the unsurpassed excellent service provided by your technician, Paul. Not only were the repairs done to the vehicle of high quality, they exceeded our expectations. In addition, you are trully blessed to have an employee such as Paul representing your company. This was a very difficult and upsetting accident. The true kindness and honesty that Paul expressed will be forever remembered. If I ever have the opportunity, I will recommend this shop to family, friends, co-workers. Excellent & personal service such as was displayed to my son & I are very rare in this day ... & age. Our most sincere thanks!! read more

Joann H

IL - 400 W Grand Ave, Elmhurst - 3/1/13

This was up fast and easy friendly service to request. Next day service was really really appreciated. Carmen the technician that fix the glass was on time and professional had it done within half an hour and I was on my way. Highly wreck-o-mmended

piotr n

IL - 400 W Grand Ave, Elmhurst - 1/16/13

I took my hyundi sonata to gerber collision in Elmhurst, illinois and was very satisfied with their service.The work done was excelent and Matt Henneken who took care of me was the best.. Thank you gerber collision and Matt. Ron Tripp

Ronald T

IL - 400 W Grand Ave, Elmhurst - 12/18/12

I would like to compliment you and your whole staff for the way you took care of my 2013 Ford Focus. I was in a bad accident and you all made this part of the loss very easy. I love the communication from your staff and the texts to let me know the status of my car.

Mike S

IL - 400 W Grand Ave, Elmhurst - 11/13/12

I have a Lincoln Navigator that the DVD player had 3 of the 4 screws come out and was barely hanging from the interior ceiling of the vehicle. I had personally tried to replace the screws and was unsuccessful in securing the DVD player in place. It was late in the day on Friday and after having two other places turn me down and tell me to come back on Monday. I decided to stop by the local Gerber on Lake Street in Elmhurst. I had done business in the past with Gerber and was very happy with their service. I originally didn’t think of Gerber being that the work they had done for me in the past was much more extensive. Matt Henneken was the only one who was friendly and willing to take a look at the problem for me. Once Matt accessed the repair he took the vehicle back to the shop and had the DVD player repaired. Where other companies had ... found the job to small, or it being too late in the day on Friday, Matt took value in his customer service, and looked at the big picture. Not only did Matt retain a valuable customer, he gained a partner in business who will not hesitate to recommend others to Gerber. In today’s business world too many companies have failed to offer this type of customer service that builds long term relationships. Gerber stands above the rest and makes you feel like you’re part of their family. These are the values that keep customers coming back. I need some work done on one of my other vehicles and will be stopping by Gerber soon. read more

Eldan L

IL - 400 W Grand Ave, Elmhurst - 11/1/12

I needed to get a rear window replaced on my 2012 Pilot in Highland Park Illinois. Joe Zemke was the installer. Joe has great customer service skills. He was very kind and helpful. He is a big positive for your company. It is hard to find people that understand how to be polite and patient with customers. Joe has all the appropriate attributes that make a customer’s experience a positive one. Thank you Joe!

Tom W