Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 3/3/18
The whole staff was EXCELLENT from start to finish. My car was actually completed 1 day earlier and due to a work conflict I was unable to pick up my car during business hours and Rick E. stayed after hours to meet me and my husband at 7:30 pm at night! What service. Thank you Gerber.
IL - 2360 Ogden Ave, Downers Grove - 2/28/18
RICK E. HELPED ME WITH A FLAT TIRE DURING A BAD RAIN STORM, I HIT A POTHOLE AND HE CAME OUT IN SUCH BAD WEATHER TO HELP ME FIX MY TIRE SO I CAN MAKE IT HOME SAFELY. HE WENT ABOVE AND BEYOND TO HELP ASSURE MY SAFETY. I WISH THERE WAS MORE PEOPLE LIKE HIM WHO ARE JUST SO HELPFUL. RICH SHOWED TRUE CHARACTER. THANKS AGAIN RICK!
IL - 2360 Ogden Ave, Downers Grove - 2/23/18
Rick E. was fantastic to work with! He did a small easy repair for no cost at all and he took time out of his busy schedule. That's what I call customer service! Thank you Rick E. and thank you Gerber Collision and Glass Downers Grove.
IL - 2360 Ogden Ave, Downers Grove - 2/22/18
McKinley serviced my car - was very professional and did a great job.
IL - 2360 Ogden Ave, Downers Grove - 2/22/18
We recently had a van with moderate front end damage. The estimated repair time was 2 weeks. It was done 3 days early and looked great !!! In the office, Wendy and Nancy are always very friendly, helpful, and professional and make this experience easy to get through. Let's face it, it's not really a good thing when I have to come see you but they make it a pleasure !!!
IL - 2360 Ogden Ave, Downers Grove - 2/21/18
Service performed on time at the price quoted.
IL - 2360 Ogden Ave, Downers Grove - 2/20/18
I can't say that I enjoy getting in car accidents, but when I do, we only go to Gerber. As a matter of fact, this most recent accident came at a time when Gerber Downers Grove was full. My wife and I waited a couple extra days just so we could be seen by Gerber Downers Grove as opposed to others. As expected, the staff was amazing with updates and efforts. In particular, GM Rick K. and Production Manager Rick E. took extra care for us. It is because of this service and professionalism that we recommend Gerber Downers Grove to anyone we know who needs collision repair. Your efforts to be the best pay off. We hope to remain accident free in years to come, but if luck doesn't come our way, we'll be back to Gerber Downers Grove.
IL - 2360 Ogden Ave, Downers Grove - 2/19/18
Everyone was extremely nice and helpful.
IL - 2360 Ogden Ave, Downers Grove - 2/15/18
Nancy the receptionist was so plesant and made the experience so much easier, elise my estimator was also extremely kind and helpful, not to mention the GM coming to pick up parts from my house. Great staff, did amazing work, I hope to not to go back anytime soon, but if I need my car fixed I will be going there!
IL - 2360 Ogden Ave, Downers Grove - 2/15/18
Hi Rick E. helped me with my car every step of the way. The workmanship on the car was perfect and just a great experience. Thanks Rick and Gerber Collision
IL - 2360 Ogden Ave, Downers Grove - 2/15/18
Hi. I give McKinley B. two thumbs up for being responsive and timely working with me on a recent collision estimate. He had to take my claim over from another person in the office who left. I appreciate his picking things up for me. He obviously values customer service. Thanks, McKinley!
IL - 2360 Ogden Ave, Downers Grove - 2/13/18
Everyone at Gerber was very friendly and customer service was excellent. McKinley was a pleasure to work with and even got me my car a day earlier than promised.
IL - 2360 Ogden Ave, Downers Grove - 2/13/18
great service and excellent employees.
IL - 2360 Ogden Ave, Downers Grove - 2/13/18
Estimator name " Mckinley B." was really nice guy and tried work hard. and really good care. i gave 5 stars because of he
IL - 2360 Ogden Ave, Downers Grove - 2/1/18
Friendly, quick service.
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