Downers Grove, IL - 2360 Ogden Ave
IL - 2360 Ogden Ave, Downers Grove - 1/4/18
Rick E. took care of my work greatly. I would highly recommend Rick and his team to do work for anyone. I really appreciate the help and dedication he showed. Thank you very much.
IL - 2360 Ogden Ave, Downers Grove - 1/2/18
I'd like to thank David H. and Rick E. for the work they did on my Honda Pilot. Work was done a few months back; I was in today for an adjustment and to get a wheel changed and they were very helpful in getting that turned around while I waited. Overall job was well done.
IL - 2360 Ogden Ave, Downers Grove - 1/2/18
To whom it may concern; In the week before Christmas the weather stripping around the driver side door came off to the point I got choked by it. Rick E. was very courteous and took his time to replace it which was wonderful because we have had below zero temperatures. Please thank Rick E. for his professional service. If I ever need service I will go to Gerber. Sincerely,
IL - 2360 Ogden Ave, Downers Grove - 12/29/17
Good quality and fast job! Quick service. Thanks, David H., for your attentiveness and care.
IL - 2360 Ogden Ave, Downers Grove - 12/27/17
Rick E. was so polite and patient when I came in with my car. I had it fixed in 2013 and I wasn't sure if they would be able to do anything to help since it had been so long. But to my surprise, Rick was able to fix my bumper and finally give me the peace of mind I needed! Rick treated me with respect and spoke to me as an equal and never made me feel that my knowledge of cars was inadequate. I am grateful for that he was able to fix my car within 20 minutes. He even offered to back my car out so I didn't have to do it my self. Thank you, Rick, for your knowledge, kindness, and patience. I know it may sound silly but a 20 minute repair can truly impact someone's day in the most positive way.
IL - 2360 Ogden Ave, Downers Grove - 12/21/17
Rick E. helped me out today and he was excellent - he understood the issue and figured out how to fix it. He did a thorough job and explained it to me and was extremely friendly and courteous. I will continue to go to Gerber whenever I need work done. Thank you!
IL - 2360 Ogden Ave, Downers Grove - 12/21/17
Service as always was excellent as it has been since 1993 or so. They are the only place any of my cars have been taken for collision repair. Rick E. kept me appraised of the status of my repair throughout my time there. Took the time to explain the cause of the problem and the solution taken. The ladies at the desk where pleasant and helpful. Friendly people who cared!
IL - 2360 Ogden Ave, Downers Grove - 12/18/17
Dave the estimator kept me updated and explained all repairs. Rick the production manager also kept me updated. Nancy at the front desk was very nice and helpful.
IL - 2360 Ogden Ave, Downers Grove - 12/17/17
Management / customer care executive was responsive and provided update on the queries. But the repair took more than expected time. If they could have repaired the vehicle earlier then it would have much appreciated
IL - 2360 Ogden Ave, Downers Grove - 12/16/17
I am extremely satisfied with the work that was done on my vehicle and I want to thank all the staff that I had contact with for there extreme knowledge and excellent service.
IL - 2360 Ogden Ave, Downers Grove - 12/14/17
The Customer Service and body work were outstanding.
IL - 2360 Ogden Ave, Downers Grove - 12/13/17
Nancy at the front desk greeted me with a feeling that customers really count. I was impressed with Elise's attention to detail and friendly manor. When my car was ready I met Rick the Production Manager. The quality of workmanship was certainly rated 10+. If necessary I will return to Gerber and the team at Downers Grove.
IL - 2360 Ogden Ave, Downers Grove - 12/12/17
Ricky did a great job in getting my car fix. The Downers Grove store did an excellent job. Their staff were very professional and great at their jobs.
IL - 2360 Ogden Ave, Downers Grove - 12/11/17
Wendy was very helpful in assisting me in scheduling a repair at my home.
IL - 2360 Ogden Ave, Downers Grove - 12/9/17
Nancy in the front office has the perfect personality for this type of job, she was knowledgeable, thorough, followed through on every detail, followed up and all while offering a warm friendly smile. Dave the estimater did a great job too, followed up and was very thorough insuring that my car was repaired properly right down to the final walk through and explanation of repairs.
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