Decatur, GA - 725 Dekalb Industrial Way

GA - 725 Dekalb Industrial Way, Decatur - 11/1/12

Dennis Carbone assisted me with collision repair on my Infiniti and I could not be more pleased with the experience or the outcome. He was responsive and kept me informed througout the process.

Thurston C

GA - 725 Dekalb Industrial Way, Decatur - 10/13/12

Our estimator was Mr Carbone, he did a fantastic job to get as informed at all times about what was going on. The repairs where done to our complete satisfaction. Great Jo!

Francisco A

GA - 725 Dekalb Industrial Way, Decatur - 10/10/12

Stephanie D'Agostin was very helpful and understanding. She has excellent customer service skills.

Phyllis K

GA - 725 Dekalb Industrial Way, Decatur - 10/3/12

I cannot tell you how much I appreciate the staff at this location and how helpful they have been in making sure I was taken care of in a highly professional and yet empathetic manner. Kimberly, who answered my calls and was the first person I met when entering the office, is assuring and an attentive listener. Stephanie D'Agostin symbolizes what every customer service person should have in terms of noting and addressing concerns and getting all the information I hadn't thought important. I know this isn't exactly true, because there were other clients in the office also having repairs done, but it seemed as if my needs were the only ones important, and my repairs the only ones which mattered. I noticed the other customers smiling too as they were being helped. If the examples of Kimberly, Stephanie, and the shops mechanics at this ... location are indicators of the quality of personnel employed elsewhere with Gerber, then I can confidently say, no matter where I went I would always use Gerber Collision & Glass first. read more

John G

GA - 725 Dekalb Industrial Way, Decatur - 10/1/12

Thank you so much for such a positive experience. Everyone was so nice and reassuring even though I was so worried how much it was going to cost, how to arrange for a rental car etc. Kimberly totally made me feel I called the right place when we talked at 8AM. The amazing miracle was that it was just a loose bumper and screw that fell out when John did the estimate, there was no charge, and he thoroughly explained what happened. He was just so cool. I almost didn't go because it's not near where I live anymore, but a good friend had recommended last year when I scratched my car and I also had a perfect experience - it was done a day earlier for a $100 less than the estimate. So I figured, I should stick with a place that I know is good. I drove the extra miles to get there and it was SO worth it. Thank you all so much, seriously. You ... really understand what customer service means. It's not just a phrase for advertising and automated messages - it's people being nice, helpful, knowledgeable and honest when you show up as a customer. With much appreciation, Dot PS Did I mention Kimberly offered me coffee or another beverage while I waited? : ) read more

Dot B

GA - 725 Dekalb Industrial Way, Decatur - 10/1/12

Stephanie D'Agostin is the ABSOLUTE BEST!!! She took very good care of me and was extremely sympathetic and caring about my situation. I can NOT imagine a better experience than the one I had. PLEASE give her a raise with stock options! :-)

Canika W

GA - 725 Dekalb Industrial Way, Decatur - 9/28/12

I was very pleased with the service, honesty and promptness of the service I recieved. I'd recommend you to anyone. You get a rating of ten in my book. Thanks

Gretchen P

GA - 725 Dekalb Industrial Way, Decatur - 9/20/12

Dennis Carbone was my estimator. He was knowledeable and very informative. Dennis kept me informed throughout the entire process I can honsestly say I received excellent customer during my experience with Gerber.

Theron G

GA - 725 Dekalb Industrial Way, Decatur - 9/14/12

The service was great! Prompt return of phone calls and weekly phone updates. Everything was repaired perfectly! Thanks!

Andrea B

GA - 725 Dekalb Industrial Way, Decatur - 9/2/12

did a wonderful job on my car they kept me informed on the work that was being done. everyone was wonderful. dennis carbone was my estimator. wonderful person. everyone at tha great at that location

jacqueline w

GA - 725 Dekalb Industrial Way, Decatur - 8/22/12

Wonderful experience from estimate to completion of work. Was kept informed and the car looks great. Thank you.

Leslie V

GA - 725 Dekalb Industrial Way, Decatur - 8/22/12

I cannot overstate how pleased I was with the service. The office was immaculate, cool and comfortable; and everyone I came into contact with was extremely cordial, pleasant, and VERY efficient. They kept me informed at all times and made the unpleasantness of an accident turn into a nice experience. I would recommend them highly to anyone!

Phyllis C

GA - 725 Dekalb Industrial Way, Decatur - 8/22/12

While I had much difficulty with Safeco regarding my car insurance claim, I cannot speak highly enough about my experience with all staff at Gerber collision. Everyone was professional, knowledgeable, courteous, friendly and extremely helpful in guiding me through this difficult time. Stephanie Dagostin in particular rates 5 stars for her assistance and customer service. I will highly recommend Gerber collision in Decatur to anyone requiring such services.

Robin T

GA - 725 Dekalb Industrial Way, Decatur - 8/22/12

Dennis Carbone at the Decatur shop was wonderful to work with. He keeped my informed on the progress of my car repair and coverages. The collision repair and window repair were completed in a timely manner and the visual inspection of the car was excellent. Thank you, Gerber! Ms. Lester

chandra l

GA - 725 Dekalb Industrial Way, Decatur - 8/10/12

They were able to see me right away, worked very easily with my insurance company, had it fixed within a week and were very nice.

Tiffany R