Atlanta, GA - 2441 Cheshire Bridge Rd
GA - 2441 Cheshire Bridge Rd, Atlanta - 11/12/14
I contacted Gerber last week for repair info. on my Cadillac back passenger window, it would not go up. I spoke with Emily M. and immediately I was impressed with her communication skills. I have been commuting from South Georgia and Emily worked with me to coordinate an effective plan of action. On my way home last week she called and advised that the regulator for the window would have to be ordered and offered to tow the car to my residence in Atlanta at no charge. This really was a gracious offer and I told her I would be back up in Atlanta and would pick it up on 11/10. I went to Gerber yesterday and got my car and to my surprise they had cleaned it up and it looked great!! Emily walked me outside and verified everything had been corrected. I've been around a lot of vendor situations, but this one stands out as most memorable. Emily ... read more
GA - 2441 Cheshire Bridge Rd, Atlanta - 11/11/14
I loved the communication and daily updates received from the Gerber team. I really missed my car and it was comforting to know where they were in the process. They also returned her better then she went in. The Gerber team performed admirably.
GA - 2441 Cheshire Bridge Rd, Atlanta - 11/7/14
Gerber is the real deal. No short cuts, no surprises. Excellent work and communication. Rental car office on site. Hope you don't need body work, but when you do there's no question where to go.
GA - 2441 Cheshire Bridge Rd, Atlanta - 11/6/14
My insurance company, USAA, sent me to Gerber. Stephanie was absolutely wonderful - she worked with me to figure out a weird payment situation and was so incredibly nice. They finished the work on my car very quickly ahead of schedule with frequent updates along the way. There's an Enterprise in the same building so it's also convenient to get your rental car.
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/29/14
My Toyota 4Runner recently got broken into, and the door handle lock was destroyed along with a dent in my door. USAA recommended Gerber Collision and I could not be more pleased with the entire process. Stephanie was my estimator and took care of the process from start to finish. Very pleasurable and knowledgeable, Stephanie made sure to update me every step of the way. My car is in perfect condition now, and I am so glad Gerber Collision took care of it all! Will definitely return for body work in the future.
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/17/14
Emily M. was my Estimator and she was very efficient, attentive, and gave me a fair estimate for my repairs. I will definitely take my car to this location if another repair is needed.
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/17/14
The car look great - Emily M. as my rep and kept me appraised through out the process. When she called me to tell me my car was ready today, I told her I would grab a cab and head over, she said no we will bring it to you (I live about 3 miles away) which blew me away. Before they left the shop I asked the m to check my left brake light which i was told was out - but when my car got here the light was still out. The tech who was with Emily said that they checked it at shop and was working there but he saw it was out.... so what does he do takes the light back to shop and gets me a new one and drives back here (knowing i couldn't leave until my kids got off bus) and installs it. This is customer service !!!! Thank you so much.
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/9/14
Emily M. estimator.Friendly,professional... A pleasure to work with!
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/8/14
I received exceptional service from Gerber Collision & Glass. My RO Number is 241004654. Emily M. was the Estimator and did an outstanding job. She was professional, courteous and kept me informed as to the status of the repair work on my Kia Sorento. I brought my car in at 9:00am and picked it up at 5:30pm on the same day. The work was completed ahead of schedule. Emily took the time to explain the work done on my vehicle. She helped make this a very positive experience. I will highly recommend Gerber Collision & Glass to all of my friends and co-workers. Well done Gerber Collision & Glass!!!
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/6/14
I am new to the Atlanta area and had no idea where to go to get my car fixed after I was hit by a drunk driver last month. I did some research and settled on Gerber and I am so happy I did! My car looks great, even better than it did before. The staff there were so friendly and helpful, they made an entirely overwhelming process a lot less stressful. I am so thankful to the entire staff at Gerber and will definitely come back in the future.
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/3/14
Great staff! They went out of the way to accommodate me. I was well taken care of the entire time.
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/3/14
I've had a great experience working with everyone on the team @ Gerber. If I am ever in need of these services again, I'm a repeat customers and a referral source. Thanks!
GA - 2441 Cheshire Bridge Rd, Atlanta - 10/1/14
I cannot express how much I appreciate the work that Gerber Collision put into my car. Everything was easy and quick. The text updates and status calls from employees were much appreciated. The repair and paint job are top notch. I was even beyond impressed with the detailing. My car was ready quicker than anticipated and I could not be happier that I chose Gerber.
GA - 2441 Cheshire Bridge Rd, Atlanta - 9/18/14
Dealing with an accident, regardless of how big or little is never easy, it is always stressful. I am so thankful for how I was treated from the moment I walked into the shop. I did not have an appointment, as I had the accident the night before and wanted to at least get the car in the shop, even if it meant that work would not get done right away. The estimator, Emily M. was outstanding. She walked me through the process, made feel at ease and from that moment she continually and consistently kept me updated on the status of the car. She is what customer service should be, attentive and professional. She made the entire ordeal very easy to manage and I will recommend Gerber to anyone that has a need for a body shop. Top notch. Thank you so much Emily and thank you Gerber!
GA - 2441 Cheshire Bridge Rd, Atlanta - 9/12/14
EMILY IS GREAT FIVE OUT OF FIVE
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