Washington Feedback
WA - 821 Central Ave S, Kent - 3/18/15
Around a 1.5 months ago I was involved in an accident which damaged the rear end of my Honda. My insurance company recommended Gerber as one of their authorized companies. I was reluctant to go with this recommendation thinking it was just another way of the insurance company cutting their cost and screwing the customer in the end. To my surprise, the Kent Gerber location turned out to be a great recommendation. The staff, from Tawnya at the front desk to John who escorted me out to my car when I picked it up were friendly. The back of my car looks brand new and blends in perfectly with the rest of the car. Everything is fully functional. You can't even tell I was in an accident. I was impressed with the entire process. They updated me regularly with the status. When I picked up my car they insured I was happy with the work before taking ... read more
WA - 821 Central Ave S, Kent - 3/18/15
Couldn't of asked for better service! The staff was very helpful. I will refer anyone i know to use this collision center.
WA - 821 Central Ave S, Kent - 3/18/15
John was one of the best GM's I've worked with. He went to bat for me from Day one when state farm was refusing to pay a portion of my claim and then went over and above on the repair. The car looks new, I will come back here!
WA - 821 Central Ave S, Kent - 3/18/15
Alex was awesome and very helpful throughout my ordeal here at Gerber. Thanks!
WA - 821 Central Ave S, Kent - 3/18/15
I felt very informed and had great customer service. Was told of all options, and made aware of costs associated with repairs. Would definetley recommend to others.
WA - 821 Central Ave S, Kent - 3/17/15
I appreciated all the updates via text mesage. The customer service was great and they stayed true to their word and had my vehicle done in a timely fashion. Nick and Alex, in particular were very professional and approachable. I would recommend Gerber auto. Thank you.
WA - 821 Central Ave S, Kent - 3/17/15
they did a great job.
WA - 14955 NE 90th St, Redmond - 3/17/15
Quick Service, Good work. Thanks!
WA - 14810 Smokey Point Blvd, Marysville - 3/17/15
I don't normally submit reviews but the service I got on repair to my Toyota Tacoma was way beyond what I expected. They not only repaired the area covered by my insurance but fixed a couple of other areas that I had to pay out of pocket for a reasonable amount. The truck came back to me detailed inside and out looking better than I can remember it looking in the 10 years I've owned it. Special thanks to Chris for keeping me informed the whole way.
WA - 821 Central Ave S, Kent - 3/16/15
The service from the front office was very profesional, warm, and friendly. Shop did what they promised to do in making my vehicle look beautiful again. I am so very very happy from the work that was done on my vehicle and would recomend this location to everyone that I know.
WA - 1124 Carpenter Rd SE, Lacey - 3/16/15
Very efficient and pleasant to work with. Provided incredible follow-up and ongoing communication. I appreciated every encounter with this location.
WA - 1970 S Burlington Blvd, Burlington - 3/16/15
I have to say the service was excellant from the time I received a quote to the time I picked my truck. The body and paint job has meet my satisfaction (looks as if nothing ever happened). I would definitly recommend this shop to all my family and friends provided if anything was to happen to thier vehicle. I was so impressed with the turn around (2 and a half days)..wow!!!! Great job guys and gals!
WA - 3441 Thorndyke Ave W, Seattle - 3/15/15
Fred was so helpful. I really appreciated how he called me regularly to let me know the status of repairs. When I came to collect my car he was so helpful in giving me advice about some non accident related work I need to do to my car. He gave me a referral - which I called immediately. He even got on the phone and talked with them for me. Really Fred went above and beyond excellent customer service. He was truly outstanding. I really appreciated his help. Thank you!!!
WA - 21101 Hwy 99 S, Lynnwood - 3/13/15
Friendly expert service. I am so pleased. If I ever need body work done-this will be the place.
WA - 21101 Hwy 99 S, Lynnwood - 3/13/15
Great work! Thank you!
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