Washington Feedback
WA - 801 SW 148th St, Burien - 6/20/23
Highly recommended! Mac really took care of us. We needed our vehicle back in a two week period from the time we first called. We got our estimate immediately and set up through our insurance company within a day. They managed replace the bumper, lift and back window and have it back to us before we left on our trip. Saved us a substantial car rental fee by their great service and expeditious repair. Excellent front desk communication. Very responsive to our needs.
WA - 3014 E 55th Ave, Spokane - 6/11/23
Repair completed on time. Timely & informative updates Excellent car interior detail when repair completed
WA - 1700 137th PL NE, Bellevue - 6/9/23
Nick went above and beyond helping my collision repair and always keep me updated as it was a long process to get all parts and repair. I am happy with the service and communication.
WA - 9808 44th Ave NW, Gig Harbor - 6/5/23
The repairs to my Colorado were top notch as were the office coordinator and employee, Drew. Drew sent me updates on the repairs per text messages. When my truck was ready, I did not have transportation - Drew offered to take me from my home to Gerber. I was amazed at the quality of service and the commitment to customers. A huge thank you Drew!
WA - 11425 W Sunset Hwy, Airway Heights - 6/3/23
They were able to do a big job on my truck to perfection and in a very quick and timely manner. I am very pleased with their great work.
WA - 1490 Lumsden Rd, Port Orchard - 6/2/23
Great work. The repair to my car was done efficiently and quickly. The car was so clean when we picked it up. Pick up went smooth and Austin went above and beyond helping us. Highly recommend.
WA - 11100 Mukilteo Speedway, Mukilteo - 6/1/23
This was second time I had a wonderful experience with Gerber collision & glass for my Toyota repair. Everyone there was very polite and nice. Especially Joe, he is very professional, friendly and helpful. I really like the periodic updates Joe sent to me every time. At the time I picked up my car I was even more happier since my car was got interior and exterior deep cleaning up. It just looked like a brand new car. Thank you all for the great repair job and excellent service. Thanks Joe!
WA - 3014 E 55th Ave, Spokane - 5/19/23
The customer care and quality of work is simply outstanding. Periodic updates really helped, especially with huge backlog.
WA - 9808 44th Ave NW, Gig Harbor - 5/15/23
I had a wonderful experience with Gerber Collision. I was in an accident caused by an uninsured motorist, so I was already in a FUNK. My estimator was Drew v. , and he did a great job explaining the process, the time line and what is involved with the repairs. After picking up the car, he walked through all the repairs with me answering all my questions. But not only Drew, Correen at the front office was exceptional as well, super friendly, knowledgeable and helpful. Ryan another employee worked with me on my vehicle pick up etc. He also, did a great job. I see why State Farm has rated this particular Gerber branch (Gig Harbor) so high. Thank you for making a crappy situation tolerable. YOU ALL ROCK>
WA - 2838 Black Lake Blvd SW, Tumwater - 5/1/23
I was in an accident right before I went on vacation. I picked Gerber Collision based on reviews through the State Farm app. Kevin, David, and Emma at Tumwater Gerber were a pleasure to work with and they kept me updated through the process. As with everything in the current times there were some delays with parts but that is not on Gerber that is just life right now. Kevin was excellent about communicating next steps during the process and was able to get my car back to me faster than I expected. Emma was very helpful when I needed to get personal items out of my vehicle when I returned from vacation. She was also able to coordinate the rental car pickup from their location so I didn't have to worry about arranging a ride or Uber/Lyft. Thank you Tumwater Gerber Collision Team for taking care of my car!
WA - 3441 Thorndyke Ave W, Seattle - 4/29/23
Farmers Insurance Claim Number - SLU08127 Farmers Group Property and Casualty Insurance Company. I brought my car in on February 8 for repair. When I was told to pick up the car over six weeks later, there were so many things wrong with the car that were not even issues when I dropped my car off in February. I tried dealing with the service manager to no avail. He was ultimately replaced by Adam. I cannot speak highly enough about Adam and his attention to detail and his high level of customer service. My car was returned to me in perfect condition. Before Adam, I was extremely unhappy with Gerber. Since he took over the Thorndyke location, the caliber of service and quality of repair work have returned to the high level that I experienced years ago. Thank you, Adam. Gerber Collision & Glass needs to reward Adam for bringing quality ... read more
WA - 11425 W Sunset Hwy, Airway Heights - 4/11/23
Called today to inquire about some repairs to my vehicle. Talked to a real knowledgeable and friendly gal by the name of Teresa. She was very upbeat and helpful. I got all my questions answered and will be bringing in my car for repairs. So nice to see this kind of interaction.
WA - 520 Wellsian Way, Richland - 4/2/23
Lilly V was extremely helpful and spent a lot of time resolving issues between two insurance claims. She kept me posted on the status of the repair and shared photos. Repair work looks - like there was never a repair. Paint color match is fabulous.
WA - 520 Wellsian Way, Richland - 4/1/23
My experience was outstanding, very accommodating, professional, genuine . Lou H the general manager help me out by keeping me updated on the status of my repair work on my car. He also expedited my expected completion date of my car due to my lack of rental car funds. This is the kind of actions that real considerate people do that make them stand out, professional ! I will recommend Gerber to my family, friends , and work colleagues. Thank you again Lou H, for your action , not just words, speaks a lot these days :)
WA - 2318 S 1st St, Ste C, Yakima - 3/31/23
I was recently side swiped by a vehicle and took my truck to Gerber to have it fixed. They were responsive and super helpful. They kept me in the loop during the entire process and answered all my questions during the process. I would 10/10 use these folks again should the need arise. 100% professional staff and great customer service.
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