Tumwater, WA - 2838 Black Lake Blvd SW

WA - 2838 Black Lake Blvd SW, Tumwater - 8/13/24

I wanted to let your company know that this particular location went above and beyond my expectations. My car looks brand new. Brycen Simmons was exceedingly professional. And his staff did a marvelous job! Thank You

Peni M

WA - 2838 Black Lake Blvd SW, Tumwater - 9/20/23

Dear Sir/Madam, I hope this message goes to the right department of Gerber Collision and Glass. If not, please forward it to the correct department. This message is intended to complement two outstanding employees who assisted me this morning at your business location at 2838 Black Lake Blvd. SW, Tumwater, Washington 98512. This past Saturday, 16 September 2023 while driving on I-5 North (Washington State) my car was sideswiped by a speeding hit-and-run driver. My insurance authorized repairs to be made at this Gerber location. By me going to this Gerber location for help today turned out to be a wonderful experience. I was first greeted by Emma M with a warm smile and a beautiful personality. During this stressful time, Emma made me feel at ease immediately. After explaining Gerber's scheduling and taking my information Emma introduced ... me to Wyatt T. Again, a Gerber employee with a great smile and wonderful personality, Wyatt looked at the damage to my car and must have taken at least 20 different photos of the damage, and explained to me his opinion of what it would take to make repairs. I received an estimate an hour later through e-mail. For me, these two outstanding employees made my stressful situation bearable. I am one happy Gerber Collision and Glass customer. I will recommend this repair shop to all my friends and relatives. Thank you, Douglas read more

Douglas B

WA - 2838 Black Lake Blvd SW, Tumwater - 7/17/23

Gerber Collision does amazing work I am very satisfied with my vehicle. Kevin and Emma are very helpful and kind I highly recommend Gerber Collision for any of your collision repairs.

Leo H

WA - 2838 Black Lake Blvd SW, Tumwater - 6/30/23

Kevin the Manager was the best by far to work with. Kind and friendly attitude. Was able to meet the deadlines and repairs look amazing. Like it never happened. Will always take my vehicles to this location anytime I need work done. Emma was a delight to work with as well. Made scheduling a breeze and pick was quick and easy. Thanks team for doing a great job on my Ram.

Jeremy A

WA - 2838 Black Lake Blvd SW, Tumwater - 5/1/23

I was in an accident right before I went on vacation. I picked Gerber Collision based on reviews through the State Farm app. Kevin, David, and Emma at Tumwater Gerber were a pleasure to work with and they kept me updated through the process. As with everything in the current times there were some delays with parts but that is not on Gerber that is just life right now. Kevin was excellent about communicating next steps during the process and was able to get my car back to me faster than I expected. Emma was very helpful when I needed to get personal items out of my vehicle when I returned from vacation. She was also able to coordinate the rental car pickup from their location so I didn't have to worry about arranging a ride or Uber/Lyft. Thank you Tumwater Gerber Collision Team for taking care of my car!

Raeanne M

WA - 2838 Black Lake Blvd SW, Tumwater - 8/19/21

They are the best I've worked with. When I just got my car repaired I noticed there were some scratches near the repair area. They showed me the pictures at each stage that showed the scratches came from probably a parking lot incident after I got the car back, then had a guy come out immediately and buffered those right out. They've done this on a previous car also. Really impressive customer care!

Dawn P

WA - 2838 Black Lake Blvd SW, Tumwater - 11/26/18

I felt like we received great service and they were really fast!

Hope B

WA - 2838 Black Lake Blvd SW, Tumwater - 8/24/18

You really went above and beyond my expectations and made my experience amazing.

Amber T

WA - 2838 Black Lake Blvd SW, Tumwater - 8/11/18

Five stars plus! Facility is clean and inviting, staff was friendly, helpful and knowledgeable. The service and repair work was excellent and completed on time. Couldn't have been a better experience.

Richard

WA - 2838 Black Lake Blvd SW, Tumwater - 8/2/18

Excellent service, good communication. Knowledgeable and professional. No complaints from me.!

Lynda H

WA - 2838 Black Lake Blvd SW, Tumwater - 7/26/18

Everyone was personable and very helpful. The car was completed quickly and looks great.

Laura G

WA - 2838 Black Lake Blvd SW, Tumwater - 6/27/18

My Subaru looks AMAZING after Gerber fixed my car, I have a funny disability and the whole crew Jenny, Beth, Tyler and Lauren bent over backwards to assist and I can totally appreciate the painter Lauren (I think his name) has OCD and my paint was a 3 part which is hard to match and I can not be happier with the outcome!!!! Thank you Thank you Thank you!!!

Kristina T

WA - 2838 Black Lake Blvd SW, Tumwater - 6/24/18

They do Great work

Stephen B