Washington Feedback

WA - 14955 NE 90th St, Redmond - 3/26/25

Devin is an amazing manager and provided timely and accurate updates on my vehicle throughout the entire process. This is a great office and will bring my vehicle here for any future needs. Great team and great service, thank you!

Bernard P

WA - 14201 NE 190 St, Woodinville - 3/25/25

The whole office is very skilled and customer service is Great! But Devin is especially awesome at empathy, detailed explanations, and promise fulfillment...(for us low tech old ladies)

Bonni

WA - 2113 E Olive St, Seattle - 3/24/25

5 Stars!!! I could not be more pleased by the fabulous job that the Seattle Olive St. team executed. The car looks great. Also, every person I had interactions with was delightful. On top of all this, the car was washed and detailed. They all deserve raises!

Michelle J

WA - 520 Wellsian Way, Richland - 3/2/25

Exceeded expectations when repairing a deep scratch and dent on my Dodge Caravan, also fixing the door. That side of the van looks brand new and it was returned in clean condition. Excellent job. Also friendly and helpful. Kept us informed all the way, and managed to get it done quickly so our rental fees weren't over the roof. Thanks Ryan and the gang. (even returned our rental car for us!)

Nanci W

WA - 14955 NE 90th St, Redmond - 2/25/25

We just had a very pleasant experience with Gerber Redmond and their reps Devin and Joseph. They agreed the sideswipe we had on our Subaru could probably just be buffed out or even just rubbed out with solution. It is a 2016 with 196K miles and we didn't need to replace the door as much as just improve the appearance. They suggested the rub out and the easy fix to a piece that had fallen off when they could have taken us for so much more! Now sold on where to go in the future with bigger repairs! Thanks guys!

Thomas P

WA - 435 W Tietan St, Walla Walla - 2/20/25

My car was fixed within 1 week and returned to me cleaner than I left it. The repairs look great and the customer service was top notch. Great people to work with. My insurance worked with the company directly so I didn't have to stress about anything except paying my deductible when I picked my car up. Would recommend to anyone.

Tara K

WA - 801 SW 148th St, Burien - 2/20/25

They did a great job repairing my vehicle. All of the staff from all of the involved departments were phenomenal - particularly Sydney, Lorenzo, and Penny. Thank you!

Angela B

WA - 2034 Moore St, Bellingham - 2/12/25

Great service! - collision repair on rear is perfectly restored and done on time and reasonable $ Thank YOU!

TIMOTHY A

WA - 9808 44th Ave NW, Gig Harbor - 2/11/25

Thank you Drew and Sarah for your excellent customer service. You were both warm and welcoming and the work Drew did was top rate. JMC

Jeanmarie C

WA - 3014 E 55th Ave, Spokane - 1/22/25

Did a great job.

Julie P

WA - 821 Central Ave S, Kent - 1/11/25

Excellent customer service by all members of the staff that I interacted with, from the estimator (Shane S.) to front office. Systematic communication/updates week-to-week. Satisfied with completed repair. Great experience all around.

David W

WA - 1627 E Francis Ave, Spokane - 1/3/25

Job well done! Quick turnaround! And the detailing inside & out makes my truck look new again. Thanks to my new truck-repair friends on Francis!

Jack D

WA - 327 N Montgomery Ave, Bremerton - 1/1/25

Hi everybody there at Gerbers! We have had several severe medical situations in our family which occurred right up to Christmas. So, we just have not had time to respond to this card for you. I think I did somewhat on the invoice, but of that, I am not sure of it. The work you did and the help you shared with us from start to finish was unbelievably super excellent. My 2013 Hyundai looks absolutely fantastic. I cannot imagine even thinking about referring family or friends to any shop except yours, should that need come up from all those people. Actually, most of them have seen it and had seen before you got it and have had the same comments I have had when they did a walk around after you were done. So thank you so very much and hope to see you again but only under less severe situations. Thank you so much - All Of You!

Ethan A

WA - 327 N Montgomery Ave, Bremerton - 12/2/24

They did a great job fixing the dent in the roof of the Chevy Bolt.

Martin C

WA - 3106 N Argonne Rd, Spokane Valley - 11/28/24

Best repair experience ever. I loved the frequent updates, either by text or phone. I always knew what was happening. The staff were professional, knowledgeable and friendly. The repair work seems to be excellent, I do know it looks great. I hope I don't have to use Gerber again, but I sure would. I would definitely , definitely highly recommend. Who knew a car repair could generate such love.

Franceen T