Palatine, IL - 20338 N Rand Rd
IL - 20338 N Rand Rd, Palatine - 12/3/17
Very pleased with service. They kept me informed and up to date.
IL - 20338 N Rand Rd, Palatine - 11/22/17
All staff are consistently friendly and efficient. Excellent workmanship on collision repair and auto body repair. Dealing with your folks in Palatine is the only good thing about a bad situation. We've been customers for decades, since before they were part of Gerber, and customer service and work have always been excellent. We wouldn't dream of going any where else.
IL - 20338 N Rand Rd, Palatine - 11/20/17
Truly great service, updated information every single day, got job done defore due date.?
IL - 20338 N Rand Rd, Palatine - 10/24/17
My services was outstanding!! Everyone I worked with or talked to was friendly and helpful and supportive as I was upset about the damage to my car. They kept me informed throughout the repair process by text as requested. I would definitely recommend Gerber to friends and family. Great customer service.
IL - 20338 N Rand Rd, Palatine - 10/22/17
Awesome staff and very knowledgeable. Great communication with the customers in informing up to date progress and changes if any. Good to see online updates and tracking.
IL - 20338 N Rand Rd, Palatine - 8/10/17
Dimitrie was great as was the General Manager. The work was excellent, of course, but they also took care of me as a person who was facing the prospect of costly repairs. Great crew!
IL - 20338 N Rand Rd, Palatine - 8/4/17
I wanted to tell you what a nice shop this is. Unfortunately I've had to use them a couple of times due to accidents. They have always been very professional and courteous and Dimitri is most pleasant to deal with.
IL - 20338 N Rand Rd, Palatine - 7/27/17
Went to Gerber to get an insurance estimate for a scratch that went down the side of my car. The technician said it was more of a transfer and said he wanted to have them try to just buff if out. I waited about 15 minutes, he brought the car back around as good as new and washed. Didn't charge me anything either. Will definitely bring any future body work/glass repair back to this location. Excellent customer service!
IL - 20338 N Rand Rd, Palatine - 7/21/17
I was treated with respect and timely, friendly and professional service. My car looks new without any signs of damage. They even replaced a burned out interior light at my request without complaining! I really appreciate that because I work in sales and I do what I can to make my customers happy. It's nice to have that kind of service here too especially since I have never used Gerber before. They left a very good impression on me!
IL - 20338 N Rand Rd, Palatine - 6/28/17
I have had very good experiences having our van repaired two separate times from rear end collisions at this location. The employees are courteous and helpful, and the repairs were completed quickly. Dimitri was especially helpful in explaining the costs and providing ranges of possible costs as the person who hit me was paying out of pocket. The rental car process was very easy and I also appreciate how clean the car was when it was returned. Very pleased overall. Thanks.
IL - 20338 N Rand Rd, Palatine - 6/19/17
well there guy Dimitri missed a couple of scratches on the estimate, I found them after I left, you would think they would have been more thorough !!
IL - 20338 N Rand Rd, Palatine - 3/21/17
I have used this Gerber location on several occasions. All work has been top notch. Customer Service is fantastic and I just couldn't be more pleased with the service. I highly recommend Gerber to my family and friends.
IL - 20338 N Rand Rd, Palatine - 3/11/17
Chris, Ashleigh and Steve were very courteous. Chris kept me up to date and the repair status of my car. Car looks great and handles great. Thanks!!
IL - 20338 N Rand Rd, Palatine - 3/8/17
Chris was great to deal with. The crew did a fantastic job on multiple parts of my Chevy Avalanche (fender, qtr panel, bumper). Car looked like new when was done.
IL - 20338 N Rand Rd, Palatine - 1/17/17
Very professional staff. They explained all needed repairs and worked seamlessly with my insurance company.
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