Maryland Feedback
MD - 19560 Frederick Rd, Germantown - 7/17/15
My recent experience with Gerber was the most pleasant experience I have EVER had with a car repair company. They were fast and the work performed was impeccable. And on top of that, each member of the staff I camein contact with was corteous and accommodating. Thank you!
MD - 9943 Washington Blvd, Laurel - 7/14/15
Pouya A. was very professional and thorough while repairing my Honda Civic Si. I am very, very pleased with the outcome of my car and would give 10 stars if it were possible. He made sure to update me as frequent as possible and let me know the true extent of what they were doing to my car. He found safety hazards and made sure to get it covered for me under my insurance. Truly amazing service and end product! I am 110% satisfied with my service and will recommend everyone to take their cars to Gerber Collision and Glass to get fixed by the very talented Pouya A!
MD - 9943 Washington Blvd, Laurel - 7/13/15
Elena in her soft spoken mannerism, makes eye contact as she greets and welcomes each person entering the office. She does not leave customers standing and makes sure each waiting person is being served before starting a new task. I like that and give a WOW rating for her business ethics and attention to customer service. Thank Elena!
MD - 9943 Washington Blvd, Laurel - 7/11/15
WOW! What excellent customer service was rendered by Gerber Estimator, Pouye. I walked the front lot with him as he examined my vehicle and answered lingering questions about the needed repairs and was left with the knowledge that my car was in very capable hands. He was both responsive and knowledgeable, and kept be abreast of the repair status as well. Give my special thanks to this "father-to-be."
MD - 9943 Washington Blvd, Laurel - 7/11/15
"ASHLEY," Gerber representative at the Laurel, Maryland location gave excellent eye contact; was very professional; detailed oriented, courteous, and responsive to all of my inquiries. I appreciate her kind attention to my automotive requirements and the status checks voluntarily offered. She delivered "WOW" Customer Service! Please extend my thanks and appreciation to Ashley for the trust behind the name Gerber!
MD - 19560 Frederick Rd, Germantown - 7/9/15
It was a great experience. It is like it is a brand new car, I would not of taken the car anywhere else. I recommend this place to anyone in the Germantown, Maryland. It was the BEST experience!!
MD - 9943 Washington Blvd, Laurel - 7/9/15
Excellent service by both Ashley and Pouysa! Their help with this ordeal was fantastic.
MD - 9943 Washington Blvd, Laurel - 7/9/15
"Wow" Elena Great smile, great welcome and very helpful explaining everything very well! I just want to thank the Gerber family, your management team and employees are exceptional! The work on my car was awesome and I am extremely pleased!!! God bless,
MD - 9943 Washington Blvd, Laurel - 7/6/15
Excellent Service!!!
MD - 19560 Frederick Rd, Germantown - 7/2/15
MD - 19560 Frederick Rd, Germantown - 7/2/15
I was very pleased with the work they did. They were fast in getting my car in and out and did a great job. I would use and recommend them if I ever needed to again.
MD - 19560 Frederick Rd, Germantown - 7/1/15
Great customer service, speedy repair. My car was a recently purchased used vehicle with low mileage, so when they noticed marks on my tires, they did a complimentary tire alignment! They care about their customers and did a great job communicating with my insurance to make the process as easy as possible on me.
MD - 19560 Frederick Rd, Germantown - 6/30/15
Everything was fixed as expect in professional manners. They did extra things for us for free. Very happy with the customer service and repair.
MD - 7706 Race Rd, Jessup - 6/29/15
First, I want to say that every representative I have spoke to has provided exceptional service to say the least. But I want to specifically note both Alex and Taylor. I have been to the shop more times than anybody should have to. And they have never let me down. They make sure I am informed on the repairs and are always ahead of schedule.
MD - 7706 Race Rd, Jessup - 6/29/15
Alexander M made the process painless and easy. This employee was also very courteous and professional.
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