Maryland Feedback
MD - 5106 Branchville Rd, College Park - 5/21/17
I have my automobile repair at this location twice, when I enter the front door I was greeted with smile and was taken care of immediately, Lamont an Brian was outstanding. I was kept informed of progress with repair, If I ever need to have repairs again which I hope is no way soon I will return
MD - 19560 Frederick Rd, Germantown - 5/18/17
I brought my car into Gerber for repair after an accident and was very impressed with their service. Everyone was so friendly and helpful. The service was done quickly and the car looks perfect. They even cleaned the inside of the car! I would recommend this Gerber location to anyone.
MD - 5106 Branchville Rd, College Park - 5/17/17
The technician and the customer service people were extraordinarily courteous and helpful of this process with the auto repair.
MD - 8211 Snouffer School Rd, Gaithersburg - 5/15/17
I recently took my company car to Gerber after the hood was badly scratched. Gale, Joe, Todd and the rest of the team were professional and polite. I am a car person so I may be a little more picky than most about my vehicle. I wash or wipe it off everyday. When I picked up the car, took it home and cleaned it up after the days use I noticed some over spray on some of the areas that were not repaired. I took it by and Todd said he would take care of it if I could leave it with him for a day, with no questions asked. A few weeks later I waxed the hood (they asked me to wait a couple of months to let the paint cure), I noticed a small area on the edge of the hood that did not look quite as I would have liked it to. I stopped by this past Saturday to let them take a look at it. Todd and Joe were working. Todd took the cat back right then and ... read more
MD - 7706 Race Rd, Jessup - 5/15/17
Our repairs were handled promptly and efficiently. Tammy B. was courteous and responsive. She patiently answered our questions and communicated every step of the way. The vehicle was returned to us clean and all repairs were done correctly.
MD - 7706 Race Rd, Jessup - 5/15/17
Great job. Always communicated with me on when my car would be available for pick. Very friendly staff. The rental car personnel was on time friendly and helpful. The entire process was smooth and painless.
MD - 8528 Baltimore National Pike, Ellicott City - 5/14/17
Great service! The agent found scratches and a dent to repair that I didn't even notice, so now my car looks great! Great communication and the repair was completed early. Thank you, Gerber!
MD - 8211 Snouffer School Rd, Gaithersburg - 5/11/17
The staff was extremely conscientious and polite. The adjuster was not happy with the initial work and had it revised before the car was returned to me. I am pleased with the repair work. My policy includes valet service. Gayle was extremely personable, respectful and assessable. She kept me apprised of the day to day work and the completion date through several update phone calls. Her timely delivery of the rental car and the return of my car is very much appreciated. Overall, a very nice experience.
MD - 19560 Frederick Rd, Germantown - 5/10/17
Couldn't be happier - they did an excellent job and will DEFINITELY recommend them!
MD - 5106 Branchville Rd, College Park - 5/8/17
Very quick estimate, went through USAA for insurance. Gerber took care of everything related to the claim and the damage repair looks great. Especially happy to have the warranty.
MD - 5106 Branchville Rd, College Park - 5/8/17
When a family member or friend require this type of service I refer them to the College Park location. The staff are professional, courteous and they keep you informed with follow up calls. The work performed is top notch, five star quality.
MD - 9943 Washington Blvd, Laurel - 5/8/17
I was very happy with Gerber Collision and Glass in Laurel, MD. They were professional and courteous throughout the repair entire process.
MD - 5106 Branchville Rd, College Park - 5/8/17
I loved the service here. Mathew made sure that I was taking care of . Lamont always called and gave me a update on my car, and it didn't take them long to fix it. I loved this place
MD - 8211 Snouffer School Rd, Gaithersburg - 5/6/17
Your service staff was superb
MD - 1047 Maryland Rt 3 N, Gambrills - 5/5/17
This has been, by far, the best experience I've ever had at a service facility. Berber has gone above and beyond to ensure that the repairs on my daughter's jeep were completed correctly, efficiently and flawlessly. Amy, the general manager, was such a pleasure to work with. She quoted the repairs accurately and communicated with me during the process. The people that work there are a great team. They're all extremely professional and friendly! It's very much a family environment. They answered all my questions, gave me a call twice a week to update me on the process and provided outstanding service. They even vacuumed out the truck when they were finished the repairs. I honestly couldn't have asked for a better experience than I got from Amy and the Gerber team. I will definitely recommend them to anyone needing repairs and will be back ... read more
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