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Hickory, NC - 1140 US Hwy 70 SE

 

NC - 1140 US Hwy 70 SE, Hickory - 10/26/12

Did an excellent job. Got out some dents I hadn't even noticed and also cleaned the inside (and it needed it). Also finished before the stated time and gave great customer service.

Tom T

NC - 1140 US Hwy 70 SE, Hickory - 10/25/12

Dear Gerber Collision Corporation, I feel compelled to share with you what an incredible job your Hickory, N.C. location performed on my Dodge Caliber recently. I say performed because it was like a beautifully orchestrated seamless event in my otherwise hectic life (like a wonderfully performed flawless symphony). The first action on my part after the accident was to contact Gerber Collision for an estimate. They agreed to see my car the very next day. I was very pleased by the warm greeting Rashey offered me as soon as I walked through the doors. She seated me in the very clean waiting area and paged an estimator to come meet with me. The estimator, Lane, was very professional and knowledgeable of the damages and process I would be going through. The estimate process was very quick and clear. I contacted GMAC the next day and scheduled ... them to review my estimate. Mark Jewell with GMAC told me that I had chosen one of their direct repair shops and I would have no worries with the repair process….he was absolutely correct. When I called in to make my repair appointment, I was once again greeted by a very professional representative, Suni. She explained to me very clearly that I should bring my car in with the estimate GMAC had approved and they would start repairs right away. I was so impressed how quickly this was all coming together. On the morning I dropped my car off, I was greeted once again by a very professional and knowledgeable staff member, Tony. He gathered all my information, checked my car in, called for my rental, and had me back out the door in about 15 minutes….WOW. During the repair process, Suni informed me of the status like clockwork 2 times per week on the exact days and times I explained to her would be convenient for me. The information was well explained on my level (not too technical for me to understand). A few days before my scheduled time to pick up the car, Suni informed me the technicians were finishing up ahead of schedule….what pleasant news. The next day she let me know my repairs were completed. I arrived to pick up my car and once again I was greeted at the door by a different representative, the location manager Jerry Belk. He walked me out to my car, showed me the repairs, and once again explained to me in terms I could understand what was done to my car. I must say, this was the most impressive service work I have ever seen performed. It was like the entire organization worked flawlessly together. From the moment I walked up to the car, I could see how well the paint matched. There was absolutely no visible evidence the car had ever been wrecked. All the parts fit perfectly together. I just want to let you know, I have never been so impressed with how a group of people work together as a team. The entire group really knows their business. If I had to sum up my experience in 1 word….WOW! Sincerely, Angelina read more

Angelina C

NC - 1140 US Hwy 70 SE, Hickory - 10/23/12

Yesterday I picked up my 2004 Toyota Tacoma that Gerber had repaired for me. I just wanted to send you an email and say "Thank You!" Your professionalism and kindness throughout the repair process was greatly appreciated. I'm well aware that working with the general public can oftentimes be a headache; therefore I want to say that I am greatly satisfied with the repair's as we'll as impressed by your kindness and overall polite and courteous customer service that you gave to me!

Jeremy M

NC - 1140 US Hwy 70 SE, Hickory - 10/17/12

I recently had Gerber Collision complete some work on my vehicle. Just wanted to comment on the great workmanship I received and the timely job. I would like to like to thank my customer service rep. Suni Bumgarner, who understood the time table I was working with on my vehicle and was of great help!! Thanks! I look forward to bringing any future needs to your company.

Gary B

NC - 1140 US Hwy 70 SE, Hickory - 9/1/12

Gerber and Suni Bumgarner are amazing and I give them a 10 on all scales of service and professionalism.

Tim M

NC - 1140 US Hwy 70 SE, Hickory - 8/31/12

This is our first ever collision repair. Jerry and Suny were awesome. The regular updates and daily photos were greatly appreciated. I hope we never NEED their services again, but if I do, I know I will be taken care of.

Jim P

NC - 1140 US Hwy 70 SE, Hickory - 8/1/12

My claim was a neighbor boy slammed a golf ball into my trunk. also when my car was there they discovered quite a bit of hail damage and I was informed of that. I have dealt with True to Form several times and been very satifified. Now It is Gerber Collision & Glass and I find the same caring, informative treatment. I loved the Nationwide Auto Watch. Every one was very polite and made sure all my needs were met and I was satisfied. I would recomend them to anyone. They all were very super people !!! Thanks to all

Rosemary B

NC - 1140 US Hwy 70 SE, Hickory - 7/30/12

'Everyone very informative and kept me up to date as to what was taking place !!!!'

ROSEMARY

NC - 1140 US Hwy 70 SE, Hickory - 7/27/12

Was very impressed with our repair service had it done in 1 business day! Couldn't have asked for anything better!

Courtney D

NC - 1140 US Hwy 70 SE, Hickory - 7/9/12

Hello, I just wanted to say Thank You for the great, professional, and quick turn-around. Suni Bumgarner was polite and really well informed. I wish all body shops had more of her around to let the customer know what's what! Will definately be back! Hopefully not too soon! Thanks! The Ulloa's

Marcel U

NC - 1140 US Hwy 70 SE, Hickory - 6/19/12

Good morning Jerry. My name is Rick Franklin and you are your staff did the repairs on our 2011 Lexus RX 350 last month. It was crunched pretty good. We had really never had a wreck before and I was concerned if the vehicle could be repaired by anyone to the point that it would be satisfactory. We got the vehicle back and you could not tell it had been wrecked and drove like it was brand new. My wife took the vehicle to the Lexus dealership in Winston Salem yesterday to get the oil changed and the 15000 mile tune up. While she was there she told them it had been wrecked in a major way and she showed them the True2Form print out of all that had been repaired on it. Since we will be traveling some this summer she just asked them to look over the vehicle to see if anything needed to be changed at all or if they had any concerns since it was ... a fairly new vehicle. When they finished the tune up and the oil changed the fellow from Lexus came out and said, “Mrs. Franklin we are finished and by the way we want you to know that we are very impressed with the work done on your vehicle by True2Form. It is in great shape and everything looked like it should”. He said you all did an excellent job and top notch work. Most of the time we in business only hear the complaints so I wanted to pass along some encouraging words to you and your staff. Thank you for taking care of us and our vehicle. Have a great day. Sincerely, Rick Franklin read more

Rick F

NC - 1140 US Hwy 70 SE, Hickory - 6/4/12

'I loved getting updates by phone calls and picture text messages. Very professional. My car looks brand new!'

ALYSE

NC - 1140 US Hwy 70 SE, Hickory - 5/22/12

'I liked getting the picture texts informing me of the progress of my car!'

ASHLEY

NC - 1140 US Hwy 70 SE, Hickory - 5/20/12

'Very nice people. Very helpfully..'

JANET

NC - 1140 US Hwy 70 SE, Hickory - 4/27/12

EXTREMELY PROFESSIONAL AND CARING. (Google Places review, see email 27/04/2012)

David

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