Fairfield, OH - 5264 Dixie Hwy

OH - 5264 Dixie Hwy, Fairfield - 10/21/24

There's this lady named Jamie at the Fairfield location. She was very wonderful and kind throughout the whole situation we were going through. Jamie was helpful and kept in contact with us often to make sure our issue was solved. Amazing experience.

Vu T

OH - 5264 Dixie Hwy, Fairfield - 7/13/24

Great job on the repair. Extremely friendly and receptive personnel. Good communications. Would recommend if you need servcie.

Robert F

OH - 5264 Dixie Hwy, Fairfield - 5/15/24

The staff was very friendly and professional and they did a great job on my vehicle would recommend and use them again

Steven W

OH - 5264 Dixie Hwy, Fairfield - 1/10/24

Took them a little while to get the estimate completed and sent over to insurance but with the Holidays, it was expected. Everytime I called, they informed on what was going on with my vehicle. Very professional and overall a great experience.

Russell H

OH - 5264 Dixie Hwy, Fairfield - 12/6/23

Great customer service

Judy J

OH - 5264 Dixie Hwy, Fairfield - 7/14/23

I had our Accord finished for pickup and picked it up 7-14-23. Great job done by Gerber. The Accord looks better than when I first got it in December.

Bryan R

OH - 5264 Dixie Hwy, Fairfield - 7/6/23

Working with Kyle and Miranda at Gerber in Fairfield was great. I found Gerber via State Farm's list of partnered shops, and was impressed by the amount of certifications they had listed. I also liked that I could book my estimate appointment online, and that same week. Other shops were scheduling estimates for multiple weeks out. Kyle was upfront and honest with me during the whole process, and contacted me with updates on Tuesdays and Thursdays as initially promised. I also used the website to follow the status of the work. I don't think that most shops offer that level of sophistication for tracking. The repair was finished over a week faster than the estimate, and looked fantastic. There wasn't any major damage to fix, but there were several spots with paint issues, and they made sure to get them all right. At first I felt silly ... bringing my car in for an insurance fix on what is essentially purely cosmetic, but I think I will be glad that I did for years to come. read more

Keith

OH - 5264 Dixie Hwy, Fairfield - 6/7/23

Excellent work and customer service! The staff was very friendly and helpful, and the work done on my van is beautiful!

Lisa D

OH - 5264 Dixie Hwy, Fairfield - 5/24/23

I expected a 2nd survey email about the hood latch and antenna but it didn't happen. Thanks for the follow up fix. A special TY to whoever eliminated the "oil change due" light even though it wasn't due. It just didn't get reset last oil change.

Donald M

OH - 5264 Dixie Hwy, Fairfield - 11/25/22

Communication was excellent. Everyone friendly and helpful. The car turned out great.

Constance W

OH - 5264 Dixie Hwy, Fairfield - 6/11/22

My State Farm insurance agent gave me information about Gerber Collision after a discussion about where they would recommend getting my car repaired. The location selected was quite close to my house and the representative that answered the phone and arranged an appointment was very friendly and informative. Upon my arrival, the inspection area was undercover and clean. The agent who inspected my car was efficient, personable and after taking photos presented me with an estimate within 30 minutes. The rate was most competitive with what I had from other sources so I agreed to have Gerber do the repair. I was able to keep my car while kept informed as to the status of when the parts would be available and they could start the repair. After dropping the car off for repair I was informed twice a week while the repairs were being done as to ... the status - additional parts, assembly, and painting. Upon completion, the pickup was simple, expedient, and friendly. Gerber will be my number one recommendation to anyone I know who needs damage repairs. read more

Carl H

OH - 5264 Dixie Hwy, Fairfield - 1/21/22

Great repair work after my accident. Customer service was A-1 . Loved the way they kept me informed of any changes and progress on my work. Highly Recommend them

Frederick S

OH - 5264 Dixie Hwy, Fairfield - 9/21/21

Estimator Jamie is professional, thorough, and friendly. She explained the process fully and expedited the details I needed. Good job, Jamie! Thank you.

john f

OH - 5264 Dixie Hwy, Fairfield - 8/16/21

Repairs completed professionally and within quoted time period. Kept up to dare regularly regarding repair status.

Richard B

OH - 5264 Dixie Hwy, Fairfield - 6/15/21

I was impatient on my first visit, and took my car back from the shop. I brought it back, and I am extremely glad I did. Quick, quality work and they even detailed my car! Gerber has won my business for life!

Jacob G