Evanston, IL - 2664 Green Bay Rd
IL - 2664 Green Bay Rd, Evanston - 8/17/24
I am writing to provide feedback on Bill W. and his team located in Evanston, Illinois. Starting with dropping the car off for extensive repairs Bill informed us of what would be done and the process that would be used. I was kept informed of the repair status with text messages throughout the process. Bills estimate of the time it would take to complete this repair was right on target. My confidence that the repair was done correctly was not only with the outward look of the car but by Bill taking time to walk us through and explaining the photos that were taken throughout the entire repair process. I was very impressed with the quality of work, friendliness and professionalism by Bill and his team.
IL - 2664 Green Bay Rd, Evanston - 9/14/23
My car was brought into Gerber Glass after a hit-and-run. The staff could not have been better. Fantastic customer service, Fast, efficient, and professional in the way they care for your car. I have an electric car. And I was hit in the back. We all learned that in electric cars when you're hit in the back, it disturbs some sensors in the front. It was only through their diligence and Care, that we discovered this fact and were able to re-calibrate the car. They went the extra step to figure ths out. I couldn't be happier with my experience at Gerber glass and particularly want to thank Bill and Fabian for their time and care. Their commitment to getting my car fixed and returned to me as quickly as they could was impressive. It sounds strange to say but I hope I never have to see them again, under these circumstances. If i do, i will do ... read more
IL - 2664 Green Bay Rd, Evanston - 6/30/22
Since you don't have an on-line survey (maybe you need one?) I'll answer your questions here: 10 -- Completely satisfied with customer service. It was helpful that I got a ride home when I dropped of my BMW. 10 -- Finished a day early. 10 -- I did have to return for an unforeseen problem with my hood latch -- it was taken care of promptly 10 -- Fabian stayed in regular touch via email to let me know the status of my repairs. 10 -- If it ever comes up I would recommend Gerber in Evanston.
IL - 2664 Green Bay Rd, Evanston - 5/2/22
Dear Bill and Fabian, You are really fabulous. We are long time customers of Gerber Collision and Glass. I went in to the shop for what I thought could have been an expensive repair. In five minutes it was gone, with all my worries. Thank you so much. As always you have exceeded our expectations. Best, Rhona
IL - 2664 Green Bay Rd, Evanston - 1/29/22
Bill, Fabian and the team were exceptional to work with. Very professional and thorough in every interaction. They kept us apprised of the progress along the way. I would highly recommend them.
IL - 2664 Green Bay Rd, Evanston - 1/11/22
Truly fantastic service. As a victim of a hit-and-run -- I was understandably pretty concerned/frustrated upon arrival. Fabian in particular was very professional and helpful in assuring me that the damage which I thought was catatrosphic was fairly routine and wouldn't be an issue for the techs. The guys did a great job on my car and even cleaned it up for me, which I didn't expect. As a result of some unknown battery issue (probably my fault), some of my car's features started acting out of sorts -- Fabian and his manager personally worked with me to get my car in ASAP and catered to MY schedule, for which I am very grateful. Furthermore the technician (forgot name, sorry) was willing to explain the issue to me at my level. 10/10 -- great people, great service.
IL - 2664 Green Bay Rd, Evanston - 12/17/21
Car looks like new after several scrapes getting out of undergrund garage. Would recommend highly, Won't have to get a new one for another 4 years! Polite, kept in touch on progress, fair price. Would recommend to anyone...
IL - 2664 Green Bay Rd, Evanston - 11/1/21
Gerber did a fantastic job on my 2014 Camry Hybrid. They repaired damage from two accidents and went above and beyond to fix some additional hail damage. My car looks just like new. I am very grateful to Bill and the team at Gerber in Evanston!
IL - 2664 Green Bay Rd, Evanston - 9/21/21
Excellent service, with frequent updates, despite being overwhelmed by cars damaged during a bad wind storm, including mine. New door and window look great.
IL - 2664 Green Bay Rd, Evanston - 8/11/21
Great customer service and very helpful with rental car issues. They made this major hassle almost painless. Work was done promptly and as promised and was top quality. They even did some touch up work on my bumper that was not part of my claim! I also really appreciated that they not only washed my car's exterior, but they also cleaned and vacuumed the interior! I was treated with kindness and respect in general, which is something one no longer experiences with businesses very often.
IL - 2664 Green Bay Rd, Evanston - 10/23/20
I had work done here under the previous management. The door they repaired rusted. I brought it back, 5-6 years later, and they replaced the door, in fewer days than promised. I was very impressed and would recommend them.
IL - 2664 Green Bay Rd, Evanston - 12/17/19
Great customer service and very helpful information.
IL - 2664 Green Bay Rd, Evanston - 1/16/19
I wanted to send a quick note expressing my gratitude. Not only was my car repaired much earlier than expected, I picked it up and it had been cleaned-inside and out. From the speediness of the initial estimate to the open communication throughout the repair process, I appreciate everything you did to help make my experience a fast and easy one. I will definitely be recommending your shop to friends, family, and neighbors. Have a wonderful day,
IL - 2664 Green Bay Rd, Evanston - 11/13/18
I had an awesome experience at your Gerber Collision & Glass ,at the Evanston location . The staff is professional and friendly. The entire repair process was easy and carefree. I was informed with each step of the process. The open communication is terrific . My car is better looking than before the collision. Rachel is the best employee, she is patient and kind and informative. Great customer service from entire staff from start to finish. The best customer service I have experienced in a long time., thanks so much!!
IL - 2664 Green Bay Rd, Evanston - 9/26/18
I am very pleased from start to finish. The estimate was very close to the actual cost. The scheduled drop off and estimated time to completion were just about as accurate. Quality of work of the body work and paint was very good as well. In all a great group of people working together to deliver quality service and work. Hopefully I won't need to go back but if I do will definitely keep them at the top of my list.
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