Ellicott City, MD - 8528 Baltimore National Pike
MD - 8528 Baltimore National Pike, Ellicott City - 8/30/24
Excellent service and outstanding service
MD - 8528 Baltimore National Pike, Ellicott City - 12/14/23
I have taken my 2 Honda CRVs hear on a few occasions. Each time I've been here the staff has been professional and courteous. I've always been happy with how my car looks after each repair. After one repair, I noticed there was an issue with a piece of molding. I took the car back and they fixed it within the hour. Couldn't be more pleased with this place.
MD - 8528 Baltimore National Pike, Ellicott City - 10/25/23
The service was over the top makes your vehicle look like you just brought it
MD - 8528 Baltimore National Pike, Ellicott City - 4/27/23
Kim and Chrissy have great customer relations and very informative in regards of process of explaining description of what is needed for service. There Great. Will refer my friends.
MD - 8528 Baltimore National Pike, Ellicott City - 2/25/23
Excellent customer service. Friendly staff. Scratches on side panel See below
MD - 8528 Baltimore National Pike, Ellicott City - 12/23/22
Hello, I recently had my Camry TRD repaired at the Gerber in Ellicott City. I was devastated when the accident occurred as I take my car and its appearance seriously. Kim provided me with consistent updates, and not only was the vehicle returned to me in better condition then it was previously, but it was also completed prior to the week being over. Exceptional service, quality, and craftsmanship from Ellicott City. I will be using Gerber again.
MD - 8528 Baltimore National Pike, Ellicott City - 10/25/22
Great experience! Staff was friendly and the work was done right. Exactly how a customer service experience is supposed to work. Thanks again!.
MD - 8528 Baltimore National Pike, Ellicott City - 6/20/22
Stopped in to get a quote on a scratch on a door and Tara who is an Estimator went above and beyond to find a quick solution to the scratch. She is top notch in customer service and from this point I will bring all my business to you! Thx Tara again!
MD - 8528 Baltimore National Pike, Ellicott City - 5/24/22
Five-star service was provided to me by Tara, Kim, and Chrissy. Also, my car was repaired in much less time than I had anticipated. I was amazed at how well my car was repaired. Excellent work-five stars. I will be highly recommending Gerber to my relatives and friends.
MD - 8528 Baltimore National Pike, Ellicott City - 4/25/22
Wonderful service experience and professional repair completed !!! Tara C. was extemely helpful and pleasant to deal with. Thank you so much !!!
MD - 8528 Baltimore National Pike, Ellicott City - 3/5/22
This is the place to go! Everybody is very friendly, knowledgable and professional. Outstanding service and repair. Will definitely recommend to anybody. I am very happy with my repair. Thank you Gerber-Team!
MD - 8528 Baltimore National Pike, Ellicott City - 3/4/22
My experience with Tara and others in the Ellicott City location was excellent. They kept me informed with regular updates throughout the repair process and were always courteous, helpful, and highly responsive whenever I had questions.
MD - 8528 Baltimore National Pike, Ellicott City - 11/16/21
Great customer service and the repairs look great!
MD - 8528 Baltimore National Pike, Ellicott City - 11/4/21
Excellent customer service and constant feedback and updates regarding my vehicle during the repair process.
MD - 8528 Baltimore National Pike, Ellicott City - 11/2/21
Last week my 2007 BMW driver side door broke- can't open from inside not outside. I contacted Kim, shop manager, & she adv to bring it next day. She gladly took my repair order. Jason, a tech, struggled at first as this type of problem is not typical for BMW but eventually managed to get the door open. Found out a small part inside the door latch is broken. Shop ordered the part fixed within 2nd day. Meanwhile Kim sent me texts & gave me calls informing the status of the situation which put me as ease. One should imagine if you take this BMW to a dealership & all the charges they would lay on me. I was only asked to pay for the part & very reasonable labor fee. Thanks Kim & Jason. You guys are the best!
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