Crystal Lake, IL - 6200 Berkshire Dr
IL - 6200 Berkshire Dr, Crystal Lake - 11/7/24
I called Gerber and spoke with Venessa. She was a pleasure to speak with and directed me to Nick. I brought my 2016 Lexus to the Crystal Lake store. The front bumper had popped out of place. Nick immediately helped me and replaced a couple of plastic brackets that holds the bumper in place. Nick refused to bill me. He said it was no problem and was happy to help. The least I could do was donuts and coffee on me for Nick and his employees. Thanks Nick. Old Fashioned service and class!
IL - 6200 Berkshire Dr, Crystal Lake - 9/12/24
This was the best experience possible!! Thank you Jerry for making it all so painless
IL - 6200 Berkshire Dr, Crystal Lake - 8/13/24
Absolute wonderful job done by the team at Gerber collision over in Crystal lake, from receptionist Angie to my tech Jerry. Not only did they do a great job at repairing my vehicle, they had it back to me before the expected date and gave me a full run down of what to expect with taking care of it and my life time warranty. I had no issues at all from them with how they handle the insurance to the rental care. Top notch job. Highly recommended for your car needs!
IL - 6200 Berkshire Dr, Crystal Lake - 8/8/24
The work they do is unbelievably awesome. My car looks brand new !! They go above and beyond to make everything right. They stay in touch with you and let you know what's going on every step of the way! I highly recommend this Facility.
IL - 6200 Berkshire Dr, Crystal Lake - 6/15/24
A great job repairing my car. Have had work done there several times over the years. Quality workmanship, exceptional service. Handles all the insurance requirements., setting up a rental car, completes work on time and keeps you informed on progress of the job. Most recently I again worked with Jessica who remembers my name and solved a problem. I thought it would cost lot but she went the extra mile, solved my problem quickly and I was not charged for the service. Customer service like that is rare these days. Kudos to Jessica!
IL - 6200 Berkshire Dr, Crystal Lake - 11/3/23
Very courteous and thorough. Constantly kept me updated. Repaired and completed on time!
IL - 6200 Berkshire Dr, Crystal Lake - 10/29/23
Great experience! Repair was completed 1 day earlier than expected. Everyone was very helpful and kept me updated on the rep.
IL - 6200 Berkshire Dr, Crystal Lake - 10/20/23
Work was completed early and was done well.
IL - 6200 Berkshire Dr, Crystal Lake - 8/17/23
Manny and Jessica were extremely helpful in helping me with a license plate that would not come off my xar for replacement. Kudos to both of them for their quick attention to my problem. Excellent service from a great body shop which did superior body work on my car during 2 prior occasions.
IL - 6200 Berkshire Dr, Crystal Lake - 6/21/23
Gerber has an amazing staff member. Deborah, she is super nice and helped a lot on this stressful process of me wanting to get my windshield replaced. Thank you Debs. I also recommended her to my insurance and turns out that she is VERY KNOWN as "Nice and super helpful".
IL - 6200 Berkshire Dr, Crystal Lake - 5/31/23
Jessica was outstanding! She estimated a repair and then suggested they just clean up the scrapes. Hugo and Jarett did an awesome job and I wasn't charged for any time or material. Very impressed and will definitely recommend to family and friends.
IL - 6200 Berkshire Dr, Crystal Lake - 5/31/23
Jessica was outstanding! She estimated how much a detailed repair would cost on my Lexus and then suggested we just clean up the scrapes. Hugo and Jarett did an awesome job and I wasn't charged at all! Very much appreciate the great customer service and will be happy to spread the word!
IL - 6200 Berkshire Dr, Crystal Lake - 12/7/22
Staff was attentive, explained about the repairs and process. My car looks like nothing ever happened. Courteous and great customer service.
IL - 6200 Berkshire Dr, Crystal Lake - 11/11/22
My vehicle was repaired by Gerber to fix body damage and broken windshield due to severe hail damage. The repairs looks great, customer service was outstanding and the overall experience was pleasant.
IL - 6200 Berkshire Dr, Crystal Lake - 10/24/22
Jessica estimated what a minor scrape would cost to repair. It was more involved than I expected, so she manually rubbed a compound onto the damaged area. That helped a lot, so I decided not to have the repair done. Jessica did not charge me for her time or material. What great customer service!
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