Columbus, OH - 1046 Dublin Rd

OH - 1046 Dublin Rd, Columbus - 10/3/13

I had a great experience with Gerber Collision. After my car was rear-ended, resulting in a crunched bumper and an out-of-alignment exhaust pipe, I was sent to Gerber by USAA. Once I confirmed with them that I would be taking my car to Gerber Collision, I promptly received a call from Gerber to set up a time to drop off my car. They were able to fit me in the very next morning, and a representative from a rental company was there to pick me up immediately and put me in a car. They finished fixing my car in a few days, and called several times to keep me updated. The work on the car looks excellent (you can't tell it was ever hit), and they even restored my headlights and installed a license plate frame, free of charge. There was some confusion about my deductible when I arrived—USAA had told me they would waive it, but Gerber's records ... showed it as still outstanding. The receptionist helpfully called them for me and the deductible was waived after all. Gerber did great work on my car, but their excellent customer service was what really sealed the deal. I would absolutely come back here if my car needs work again, and would recommend that others do the same. read more

Abby D

OH - 1046 Dublin Rd, Columbus - 9/30/13

My experience at Gerber was the best auto experience I've ever had in my life. Every person I interacted with was polite, professional, and friendly and made sure I was completely informed about what was happening and why. They completed the car before their estimated date, and when the car was ready for pickup, one of the technicians even came out, made sure I was happy, and helped me get the car seat out of our rental and into my car. I will never hesitate to insist that people go to Gerber for their repair needs.

Jennifer L

OH - 1046 Dublin Rd, Columbus - 9/27/13

Hello Dwayne, My car looks fantastic, and it's driving perfectly. I'm so impressed that it was fixed so quickly. You were so easy to work with, and very through. You really communicated in a way that put me at ease, and kept me up to date. I especially appreciated you staying a little late last night to accommodate me picking up my car at 6:15. That was wonderful, and made me very happy. Overall, it was a perfect experience, and I can't think of anything that would have made it better (other than not needing my car fixed in the first place;-) Thanks for everything, Gerber is lucky to have you.

Lara F

OH - 1046 Dublin Rd, Columbus - 9/24/13

Good morning Dan. I just wanted to pass a long a thanks to your company for a terrific customer service I experienced from Katie Assoon. She was great with her updates on the status of my car and was extremely responsive with all of my questions. I also let her know my appreciation and thought you should know.

Chris D

OH - 1046 Dublin Rd, Columbus - 9/10/13

Dan, Thank you so much for the great service on putting my Matrix back together. It is too soon to give you an update on how she is, but I wanted to thank you. Also I want to tel you how great it was working with Katie, she called each week several times and let me know what was going on as we as just answering my questing constantly. When she answers the phone it was shows up her smile. Thank her from me. I really (other than the reason) enjoyed working with you both.

Neillynn C

OH - 1046 Dublin Rd, Columbus - 8/23/13

Hi Dan, thanks so much for fixing up my car…it looks great! I am really impressed with the detailing job, too. Talk about going above and beyond! I also wanted to thank Katie for doing a fantastic job keeping me updated on everything and being incredibly well-organized, and not to mention suggesting the fix on my wiper blade! I seriously couldn’t believe you guys fixed that. She is a real asset to your team! I will highly recommend Gerber to my friends and family.

Ann F

OH - 1046 Dublin Rd, Columbus - 8/9/13

I had an excellent experience at Gerber about a month ago. My date of loss was 08 July 2013 and they fixed my window framing after my window was shattered and broken into. Dwayne was extremely friendly and fixed my window quickly. This is my second experience with Gerber and Dwayne and both of my experiences have been wonderful. I will definitely be coming back if any more problems occur! Thank you again Gerber!

Arielle B

OH - 1046 Dublin Rd, Columbus - 7/27/13

I just wanted to thank you for the great work you did on my Mazda3. You definitely saved me a lot of money and I appreciate all of your efforts! Have a good weekend!

Alicia E

OH - 1046 Dublin Rd, Columbus - 7/26/13

"I wanted to thank you once again for your professionalism, "people skills", and the excellent work done to repair my 2012 BMV 335i. Everyone at your Gerber location has been a pleasure to deal with. Although I hope I don't need to have car repairs in the future, if I do I will definitely come to Gerber & will recommend Gerber to those that ask and particularly your establishment."

Eric Jay B

OH - 1046 Dublin Rd, Columbus - 7/10/13

Thank you for the fine body repair, and the condition to which the car was returned to us...sooo clean... Also my wife Carol and i appreciate the helpfulness of Katie...she made it all work for us!!!

Harold P

OH - 1046 Dublin Rd, Columbus - 7/4/13

I want to thank you again for your excellent service in getting my Forester back into shape! I so appreciate that when you learned that I really needed the car back in 9 working days, not the allotted 10, because of a trip we had had planned, you took that into account and made it happen! That extra care and thoughtfulness provides top-notch customer service. I am very satisfied with the work done on my vehicle -- it looks great! Hopefully that is the first and last time I need body work done, but if the need arises I would not hesitate to return to Gerber. Thank you, Dwayne!

Judy W

OH - 1046 Dublin Rd, Columbus - 4/16/13

Just a quick note to let you know how impressed we were with the repairs on the Lincoln. The car looks fantastic and we appreciate your timely manner.

GAIL S

OH - 1046 Dublin Rd, Columbus - 3/24/13

Sorry it took me a week to send this email. I wanted to again thank you and the staff at Gerber Collision and Glass for the outstanding service I have received every step of the way on the repairs to the bumper on my 2009 Honda Fit. You and Dan Hoover made the process seamless. When I picked my car up, I was so surprised (and pleased) to find that your employee Steve had detailed not only the outside but also the inside of the vehicle. He left me a nice note too. He did a better job than I had paid 100 bucks for! Thanks for a job well done.

Virginia R

OH - 1046 Dublin Rd, Columbus - 3/20/13

Just wanted to say thanks for a job well done. My Corolla is better than new and clean! Although I don't plan to have any more accidents, both times you done work for me the result has been perfect. Thanks again for the great job it's been my pleasure to work with you. Diane Anderson

Diane A

OH - 1046 Dublin Rd, Columbus - 2/13/13

EMAIL: You all fixed my Lexus RX a couple of weeks ago, and I wanted to thank you for the great service. The car looks GREAT. Also, Katie mistakenly told me my car was ready the evening before I was able to pick it up. She completely rectified the situation, apologized multiple times, and even arranged for someone to drop the car at my house and drop the rental car back to Enterprise. She was extraordinarily helpful, and I wanted to ensure she wasn’t penalized in any way for the mistake with the car pick up time. I walked away with a great feeling about Gerber, and she was instrumental in that.

Greer W