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Clawson, MI - 165 W 14 Mile Rd

 

MI - 165 W 14 Mile Rd, Clawson - 1/23/19

Consummate professionals who go far above and beyond. Exceed all expectations. From the moment I dropped off my van to the day I picked it up, the staff was competent, courteous, and eminently qualified. Some examples:. They gave daily updates on the progress of repairs. They set a reasonable goal for completion and finished repairs well ahead of schedule. They restored my van to like-new conditions Their customer-centric focus is best demonstrated by describing the events of the day I picked up my van from their shop. I picked up the van in the morning, and later that evening, my van wouldn't start-dead battery! Although Gerber had been closed for almost half an hour, Taylor answered the phone and, together with JT, came to my home to address the problem, working in the cold Michigan winter evening to effect a repair unrelated to the ... initial visit. read more

Juan B

MI - 165 W 14 Mile Rd, Clawson - 12/5/18

Repairs were completed quickly and look great! Taylor was awesome and very thorough. Kelly was very friendly and helpful getting everything set up!

Arielle R

MI - 165 W 14 Mile Rd, Clawson - 11/5/18

All of the employees were very helpful and courteous. J.T. keep me up to date on the process of my car and the job was done earlier than originally promised.

Rene M

MI - 165 W 14 Mile Rd, Clawson - 10/12/18

Collex now Gerber had been my collision repair entity for 10 years because of their excellence in repair & keeping me informed in the process. As a licensed agent ive been referring my clients. A customer for life. Keep up the excellence.

Claudette R

MI - 165 W 14 Mile Rd, Clawson - 8/24/18

Experience from start to finish on auto repair was great... friendly, cooperative, service turn around time was quick, excellent work.

Tracy R

MI - 165 W 14 Mile Rd, Clawson - 7/29/18

To The Owner Or Owners Of Gerber Collision, Please Offer A Hefty RAISE To Cheryl, J.T. And Taylor!! I've Never Had Such A Wonderful, Happy, Pleasing, Professinal Expierence As I Did Dealing With Those GREAT Employee,s Of Yours!! I'd Recommend Anyone Whoever Needs Any Work, Wheter, Minor Or Major To Those Three, And Their Mechanics In A Second!! They Should Be Up For Gerber Collision Store Of The Year And In The United States!! Please Acknowledge Them In Some GREAT WAY!! Thank You So Much!! I Can't Wait To Refer Them To Someone!! Sincerely And Gratefully,

Lee R

MI - 165 W 14 Mile Rd, Clawson - 7/20/18

Took a vehicle here for body repair and was extremely pleased with both the customer service and work quality. Work was completed in 3 days and we received daily phone calls and text messages with status updates. Insurance claim was handled without issue. Great company, highly recommend doing business with them!

Leanne

MI - 165 W 14 Mile Rd, Clawson - 7/17/18

I brought by car in for an estimate today and before writing out the estimate JT checked to see if the scrapes from being sideswiped could be rubbed out. It turns out he was able to rub them out and the car looks great. He also gave me advice on what to do to fix the small rock chips we found. Thank you so much for making a bad situation so much better!

KATHLEEN E

MI - 165 W 14 Mile Rd, Clawson - 4/7/18

When we called Gerber we got in quickly for our estimate. Everyone there was very friendly and professional. We dropped our vehicle off before leaving state on vacation. The team at Gerber was very friendly and thoughtful of us being on vacation. They kept us updated on our repairs and went above and beyond to make sure that we were pleased when we got our vehicle back. They did great work on our vehicle and continued to be friendly and professional. Every encounter we had with the Gerber team was a positive one. I am a Gerber customer for life and will recommend them to every one I know. Thank you Clawson Gerber team!

John and Kathy U

MI - 165 W 14 Mile Rd, Clawson - 3/8/18

I received outstanding service on my collision repairs . I had the most unexpected amazing experience. The team really went the extra mile for customer service . I was treated like a person , where the staff cares about the customer . I had extenuating circumstances and had to be driven home and the manager himself drove me home . I am outdone and grateful . I have used other services prior ie Suburan, etc mom and pop shops and this location of Gerber prior and by far found the changes the team spirit and the new Gerber management definitely superior in MI for auto repairs. These team players deserve outstanding recognition for their customer service from the Manager Taylor, JT, Cheryl the receptionist and the employees that made my car beautiful. Thank you is too small a word to express how much I appreciate Taylor, John, JT , Cheryl and ... the team . You're phenomenal !! read more

Gail L

MI - 165 W 14 Mile Rd, Clawson - 2/6/18

Really good job, it's my second time here and they took care of my car both times.

DANIEL I

MI - 165 W 14 Mile Rd, Clawson - 1/31/18

Taylor is the best. Courteous and professional. I would recommend this place to anyone in need of repair.

Alan

MI - 165 W 14 Mile Rd, Clawson - 11/26/17

I have had two vehicles repaired at this shop in the last 3 years. They did a great job and keep you updated on the progress. Hopefully won't keep needing these kind of repairs but I would go back here and recommend them to others.

Michael P

MI - 165 W 14 Mile Rd, Clawson - 10/27/17

Amazing, fast and very friendly service... Even brought my truck to my work and returned rental for me. Will for sure recommend and use again if needed. Thank you!!

Brandy Y

MI - 165 W 14 Mile Rd, Clawson - 10/26/17

great staff car looks great

shirley h

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