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Chicago, IL - 6440 N Western Ave

 

IL - 6440 N Western Ave, Chicago - 12/15/24

Emo S is the Greatest. When you speak Excellent customer service, he sets the Gold Standards of what every company should have reflective of that term. Mr. S is not only an estimator he truly cares about his customers, and takes his time in explaining what's going to be done with your car. As many dealerships, repair shops etc., we've been dealing with in the past no one comes as close to Mr. S. with exemplary customer satisfaction. Thank you

Lyn W

IL - 6440 N Western Ave, Chicago - 7/12/24

I had an incredible experience with Gerber collision! My car was hit in a hit and run on Sunday. First thing Monday morning they scheduled an appointment for me, my appraisal was submitted to insurance within hours, and my car was completely finished by Friday. I have never experienced such speedy and wonderful car service. I am so so grateful for them. Staff is wonderful and went out of their way to help me. Thank you!!

Devorah B

IL - 6440 N Western Ave, Chicago - 3/29/24

I recently had the pleasure of utilizing the services of Gerber Collision and Glass for vehicle repairs, and I must express my utmost satisfaction with the experience. From the moment I contacted them, their communication was impeccable. They were prompt and thorough in explaining the repair process, ensuring I was informed every step of the way. What truly impressed me was their efficiency. Despite dropping off my truck, I received it back the same day, a testament to their commitment to timely service. Furthermore, the attention to detail demonstrated by their team was commendable. They took the time to explain the repairs performed, leaving no room for ambiguity. Moreover, I greatly appreciated their honesty regarding the cost of the repairs. There were no hidden fees or surprises, which reinforced my trust in their professionalism and ... integrity. Overall, my experience with Gerber Collision and Glass was nothing short of outstanding. I have no hesitation in recommending them to others and will undoubtedly return for any future repairs or maintenance needs. Thank you for providing such exceptional service. read more

Austin B

IL - 6440 N Western Ave, Chicago - 1/15/24

I've had to frequent this location twice for separate accidents in the last 3 months. This team has been incredibly knowledgeable and has put me at ease knowing they were working on repairing my vehicle - communication and customer service have all been top tier.

Michelle K

IL - 6440 N Western Ave, Chicago - 11/3/23

They did a great job. Tom Vu was very helpful in keeping me informed. Thanks!

Amy W

IL - 6440 N Western Ave, Chicago - 7/15/23

Everyone at this location was friendly. They kept me updated on the status of the repair and completed the work sooner than I expected. Well done, Gerber!

Heather M

IL - 6440 N Western Ave, Chicago - 5/21/22

Amazing work, great customer service and updates throughout the process. The vehicle was restored to a condition like new. The paint in the restoration area matches perfectly. The follow up after picking up the vehicle ensured satisfaction. And the repair technicians were able to complete the work several days EARLY.

David G

IL - 6440 N Western Ave, Chicago - 5/5/22

I originally went to the dealership and was given a quote that I knew, needed a second opinion. I remembered the jingle from the radio and had even driven by a few times. I called and spoke to Rebecca. She was professional, patient and explained in detail what could be done. From the rental car, to the turnaround with the repair of my vehicle, my expectations were more than exceeded by Rebecca, and the amazing team at Gerber Collision & Glass on North Western Ave. in Chicago. Thank You!

Sanford G

IL - 6440 N Western Ave, Chicago - 3/30/22

Superb service from Ryan S. and Rebecca S.

David

IL - 6440 N Western Ave, Chicago - 2/27/22

Ms. Rebecca S. was very customer service orientated all the time.

Kelvin J

IL - 6440 N Western Ave, Chicago - 2/9/22

very good work

Cornelia B

IL - 6440 N Western Ave, Chicago - 1/13/22

The service estimator Rebecca has always helped me, I had 2 bad crashes and she walked me thru everything

Peter K

IL - 6440 N Western Ave, Chicago - 1/13/22

Always excellent service, friendly and informative...had a streak of bad luck with getting hit and they fixed everything perfect including a broad side.

Peter K

IL - 6440 N Western Ave, Chicago - 11/4/21

Car was returned clean and fixed. Gerbercollision on Western was very professional and friendly.

Bradley M

IL - 6440 N Western Ave, Chicago - 6/29/21

Rebecca was fantastic and called me with regular updates so I was always aware of what was going on with my car. Car was returned cleaned and the repair looks seamless

Grace J

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