Chicago, IL - 4545 N Elston Ave

IL - 4545 N Elston Ave, Chicago - 11/2/18

Your team did an amazing job and made such a stressful time in my life so much better. Their work was impeccable and they made my car beautiful. This is the second time I've had come here. The first time was also amazing. When I had to pick a place through my insurance this time I prayed that this location would be on the list. I wouldn't trust my car anywhere else. Your customer service representative Jennifer was so helpful and pleasant. She is truly amazing and a rare find. When I thought about you guys she was the reason I did. Interacting with her was so easy and pleasant. One of my biggest fears of taking my car is how difficult it can be to talk to the repair shop. I knew that I wouldn't have to worry about that so that's why I choose your place. Jennifer was just as amazing this time. Also Michael who I spoke with in the phone and ... in person was also absolutely delightful and perfect. Jennifer and a Michael could not be any better at their jobs. Also I want to thank the people who worked on my car and the people who cleaned it. You also did perfect work and I really am grateful to you. read more

Casey F

IL - 4545 N Elston Ave, Chicago - 9/7/18

Very nice people steben and nice girl in front jenifer. They help me a lot. I like my car.

Su

IL - 4545 N Elston Ave, Chicago - 9/6/18

Loved the customer service from the beginning to the end. Starting with Jennifer and Steve they were great . Made me feel welcome even offered coffee. The porter was also very attentive ! Would definitely recommend to a friend . I would definitely go back to the shop but let's hope that's not the case. Thanks guys !

Mary R

IL - 4545 N Elston Ave, Chicago - 7/7/18

Stephen S. was really great at communicating, making sure the car got done early, and working with the insurance company. The work looks great and the car is cleaner than when I brought it in. I couldn't be happier.

John J

IL - 4545 N Elston Ave, Chicago - 6/24/18

Great Service. Completed ahead of estimate. No Surprises. Highly recommend.

Kevin

IL - 4545 N Elston Ave, Chicago - 6/20/18

Outstanding,car looks great and the people were even better. Also done early!

Mary P

IL - 4545 N Elston Ave, Chicago - 5/17/18

I have one of those Unicorn Cars. It's a 14 year Acura TSX with a mere 57,000 miles on it. I had a collision that did quite a bit of body damage to the passenger side front end of my TSX. The damage was all to the bumper, fender and hood. No damage to the engine, or the frame. Gerber was wonderful. Much gratitude and respect for the way they worked closely with my Insurer, Allstate, to avoid having the car "totaled". My repair cost was very close to the 'book' value of my low mile paid for car. My Gerber technician made a successful pitch to Allstate that, in spite of the age of the car, there were still lots of miles left in the car. Both Allstate adjuster and Gerber technician collaborated in the inspection of the vehicle, and they both agreed that while the cost of the repair was going to be very close to book value, that the ... vehicle was going to be much more valuable to me after the repair than the replacement settlement amount would have been, had it been "totaled". I plan to retire in a mater of months, and having a high quality, low mileage Acura that is completely paid for was probably more important to me today, than would have been the case had I expected to continue working and earning for years into the future... Cut to the chase, the Insurance adjuster and my Gerber Technician worked together, approved my repairs, and set about the process of returning my Acura to the road. All along the way, I was regularly updated on the status of the job. They let me know when the parts had all arrived, they gave me an accurate date of completion date estimate, and notified me on the progress toward completion all along the way. Gerber even helped with my rental car expense while my baby was in the shop. From start to the amazing finished product. My Gerber Team was extremely helpful, understanding, respectful, friendly, and totally professional. The finish product was a thing of beauty.I am delighted with their facility, staff, and especially with my 'looks like new' 2004 Acura TSX. It feels so good to be back in my car and back to normal. Gerber Collision, was, from moment I drove into the repair shop, till the moment I watched the Gerber facility sign disappear in my rear view mirror, as I drove my beautifully refurbished vehicle away, professional and completely capable. I have used lots of Auto body repair companies over the course of my 55 years as a driver and auto owner. If I had the opportunity to turn back the clock, Gerber would have been the only company I would have needed. Please, do yourself a favor, next time you need auto collision repair resource, remember my advice: get the car you love to Gerber. You will drive away happy. Feel free to call me to discuss my experience. Sincerely, read more

Warren S

IL - 4545 N Elston Ave, Chicago - 5/8/18

Great service! Staff accommodated our schedule. Extra effort by all is very much appreciated! Bravo.

Albertina Y

IL - 4545 N Elston Ave, Chicago - 3/2/18

Just a short thank you note for the outstanding performance of the young man at your front desk. I went to have my rear window replaced because of the heavy tinting which was causing back-up accidents. Be he pointed out that all I had to do was remove the tinted paper...which he did for me. So I'm now going through life telling everybody I meed that GERBER IS THE GREATEST!

Keith B

IL - 4545 N Elston Ave, Chicago - 1/8/18

Fantastic experience. Walked me through the entire experience, great communication, got my repairs done faster than initial estimate.

Brady O

IL - 4545 N Elston Ave, Chicago - 8/3/17

Ten plus from start to finish. Courteous, clean, professional, excellent workmanship & above all else, refreshingly honest. Look no further.

Sharon U

IL - 4545 N Elston Ave, Chicago - 8/3/17

Ten plus frm start to finish. Courteous, clean, excellent workmanship & refreshingly, above all else, honest. Don't look any farther.

Sharon U

IL - 4545 N Elston Ave, Chicago - 4/25/17

My car was ready quite a bit sooner than I expected and the employees were all very polite and helpful

james r

IL - 4545 N Elston Ave, Chicago - 2/4/17

Everyone there was really nice. They kept in touch with me daily and my car is beautiful. Mike was really nice and did a great job on my car. I'll recommend Gerber to anyone in need!

Rebecca W

IL - 4545 N Elston Ave, Chicago - 2/4/17

What a great bunch.!!!! Seriously!! I felt bad enough after having an accident with my baby in the car... living in Chicago and having to "GO" to the Police Department to place an accident report... calling the insurance company and hoping my insurance deductible doesn't go up... and now I had to get it fixed. From the phenomenal receptionist to the awesome body shop mechanics and reps.... this was a win! Thank you for not making me feel like a jerk about coming in... and my kids tearing everything up and screaming and running around.... I am just truly thankful. I live in Hyde Park and traveled to this shop because I heard how great this group was. God forbid I have to return ... I would only go here!!! Thanks guys!!!

nefia d