Chesterton, IN - 244 Melton Rd

IN - 244 Melton Rd, Chesterton - 12/10/24

First and foremost, everyone employed at this establishment is WONDERFUL and made the entire process as smooth as possible. I brought in my car after someone hit it in a parking lot while I was at work. I was so worried about the whole process of everything, given that I'm a young woman who knows nothing about cars, but the staff was so welcoming and explanatory that the worry washed right away. Emily, the woman who corresponded with me through emails and did my original intake, is a godsend. I couldn't get through to state farm and she got on the line and fixed everything effortlessly. She was so nice throughout the entire process and I appreciate her endlessly. Always responded to any questions or concerns promptly, above all customer service. Joe, the gentleman who ran my estimate, was so pleasant and explanatory as well with the ... continuous updates on my vehicle. Bill, the gentleman who drove me over to enterprise after intake, is such a kind soul who did a FANTASTIC job cleaning my mess of a car, wow! Tim, the gentleman who worked on my car, did an EXEMPLARY job. When I first came out to see the vehicle at pick up, it looked brand new! You cannot even tell it was in an accident. Of course, a big shout out to Ron as well for his oversight and his welcoming customer service. I am so beyond grateful for the generosity and care this team has taken in getting this resolved for me. If I could, I'd give everyone single one of them a raise for their dedication and hard work. I highly urge any upper management to take their hard work and exemplary customer service into consideration towards their compensation. From a young woman who knows absolutely nothing about cars, I was never made to feel lesser than or an inconvenience. I truly appreciate this shop and will recommend highly to any friends or colleagues. Have a wonderful holiday season and continue to be great. read more

Courtney K

IN - 244 Melton Rd, Chesterton - 12/5/24

I wanted to pass on and thank you on the exceptional and professional service provided. The overall team - fantastic. Emily was extraordinarily accommodating, friendly and professional !! Thank you !!

johannes b

IN - 244 Melton Rd, Chesterton - 11/7/24

Gerber Collision and Glass provided me with outstanding service throughout the entire process of repairing my vehicle. The team was professional and courteous, keeping me informed at every stage. The quality of the work was exceptional, and it exceeded my expectations. I am extremely satisfied with the end result. I would confidently recommend Gerber Collision and Glass to anyone seeking top-notch repair services.

Rebecca S

IN - 244 Melton Rd, Chesterton - 11/7/24

I took my 2024 Lexus UX 250h to Gerber in Chesterton after I hit a deer. I took it there even though it was far from my home because Tim K. is the best body man around. He did an outstanding job repairing my car. I am very happy with the way Tim repaired my car. You can't even tell that I was in an accident. I would definitely use Gerber again and would be more than happy to drive out of my way to have Tim K. repair my car. I also want to make a shout out to Joe B., who was extremely professional, kept me informed from start to finish, answered all of my questions and made the repair process go smoothly. Thank you Tim and Joe. I appreciate how you treated me and my car :). And it wouldn't be fair if I didn't also recognize and thank Emily (I hope I remembered her name correctly). She was very professional and helpful in coordinating the ... drop off and pick up of my car as well as coordinating my rental with Enterprise. Thanks to everyone at Gerber in Chesterton. -Rick read more

Richard S

IN - 244 Melton Rd, Chesterton - 9/13/24

Comepletely fixed my car for a reasonable price and fast. I dropped my car off on monday and got it back on friday! They do great work at this location!

Sean C

IN - 244 Melton Rd, Chesterton - 9/4/24

Somebody had hit my passenger side door and I thought it would need to be re painted. Joe B. came out looked at it and said he could probably fix it right there. He rubbed it with fluid and got it out so you do not even see it. I have used these guys in the past and would highly recommend them to everyone. They are really pros at what they do.

MARY B

IN - 244 Melton Rd, Chesterton - 8/16/24

We have not had to have body shop work done on a vehicle in more than 50 years. I cannot commend Gerber Porter/Chesterton Indiana enough. Emily made it easy to get started and was there for any questions or concerns. She also arranged a rental car for us. Joe the manager scrutinize the Ford Escape and was able to detect damage we did not even see. He walked us through the procedure. He told us up front there would be a wait. Two times a week, we were informed on the progress of our vehicle. Kept up to date When we picked up the Escape it looked showroom new. If I could give them 10 stars I would.

Wendy M

IN - 244 Melton Rd, Chesterton - 5/8/24

Great Job

James S

IN - 244 Melton Rd, Chesterton - 5/3/24

The people were very nice and had great customer service. My car look brand new!

Jessica W

IN - 244 Melton Rd, Chesterton - 4/28/24

Great job

Barbara L

IN - 244 Melton Rd, Chesterton - 4/20/24

Emily was excellent at coordinating my repair and rental car arrangements. She provided top notch customer service that exceeded my expectations! The repair was done in fewer days than expected so that was great. There was a visible paint drip on the finish but it's not that noticeable. Overall, the car looks beautiful and I'm happy how it all turned out. Gerber even vacuumed and washed my car. It looks like new again! Thanks!

Karen H

IN - 244 Melton Rd, Chesterton - 3/27/24

WOW!!!!! I had wonderful customer service, from the receptionist to Joe, everyone was extremely pleasant and professional! Thank you for making my day a bit brighter! Great Job ALL! Keep it up!

Diane J

IN - 244 Melton Rd, Chesterton - 2/8/24

Our car had been repaired at this facilty in the past. Exactly, the service was great and the paint matched perfectly! Someone had hit the passenger side mirror recently, cracking the cover. Joe went above and beyond assisting me in getting the right part ordered. When part came in,I brought to him and he replaced it for me for nothing, based on my past patronage. you have a customer for life based on the quality of work and how they take care of their customers. If your is in need of a body shop, Gerber in Chesterton is the place to go. Joe is awesome!

Daniel W

IN - 244 Melton Rd, Chesterton - 11/14/23

I cannot say enough about the outstanding customer service at the Chesterton, IN location. I will start by saying that my parents car had over $15,000 worth of repairs done here. The final product left us with a vehicle that was impeccable. The car looks identical to when they bought it brand new a few years ago. It looks perfectly and it drives perfectly. Finally, the communication from this location is outstanding. As promised, I received a call every single Tuesday and Thursday (from Joe) who explained the status of the repairs and what the next steps would be. Even if there was no update, Joe called to check in. When I picked up the vehicle with my dad they thoroughly walked around the vehicle with us and Joe even called later in the day to follow up and make sure we were still satisfied. Customer service goes a long way and this shop ... has mastered how to treat customers. Not only was the communication and customer service outstanding, but the body work and final product was exceptional. They most definitely exceeded our expectations in all areas. Thank you Chesterton Gerber Collision! read more

Jennifer G

IN - 244 Melton Rd, Chesterton - 8/12/23

Great job, done earlier than expected, love the communication and customer service

stacy o