Buffalo Grove, IL - 20445 Milwaukee Ave
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/13/18
The team in Buffalo Grove Illinois were absolutely fabulous! They were so professional, courteous, efficient and supportive since the damage to my car occurred due to a very large pine tree branch that fell across two lanes of traffic during a lightning storm. They were very thorough in their inspection and explaining the estimate. I picked up my car and found the work to be exemplary. I could not be more satisfied.
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/11/18
I just spoke to Jacqueline to set up an appointment to get my car fixed, and I was blown away by her profession, kind and helpful advise. She told me I could drop my car off when I will be out of town, leave it with Gerber, and the body work would be done when I don't need my car. She also told me Gerber could drop me off at my home, and, incredibly, drop my car off the day I get back into town and leave it in my driveway or garage. Plus they would do the repairs, keep it safely at Gerber and bring it inside at night, then wash it before they brought it back to me! I have never heard of that type of customer service! Simply amazing! Awesome!
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/9/18
Good professional job. Ready earlier than promised and gave complete feedback on every step of job.
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/6/18
Personnel was top notch, Miguel and Ashley especially. Ease of getting service was smooth and the least time consuming for this service. Rental car in house was an extra bonus. At this point the work seems to very well done.
IL - 20445 Milwaukee Ave, Buffalo Grove - 9/20/18
I have to tell you how very p!eased I was with everyone at the Buffalo Grove Illinois location! I had read some reviews that were critical about wait times and everything , so wasn't sure before going in. But I walked in at 7:30 AM and was out before 8:30 with a rental car. The receptionist Ashley ( hope I spelled it right ) helped me right away and was so nice! They took my car in for assessment right away and Jacqueline came out to talk with me about her assessment of the damage. I was again taken to reception area and helped by Ashley. ( I had called my insurance company the day before so all my info was already in). They had Daniel from Enterprise rental cars there within about 15-20 minutes who was also terific, very polite and helpful. I was so pleased that the entire process took about an hour. The staff here is so courteous and ... read more
IL - 20445 Milwaukee Ave, Buffalo Grove - 9/6/18
I stopped by today for an estimate. The staff at Buffalo Grove office was very helpful. While evaluating the estimate for fender replacement, Miguel D and staff noticed a missing screw and fixed it to get me going temporarily, and presented the estimated cost of replacing the fender. Thank you!
IL - 20445 Milwaukee Ave, Buffalo Grove - 9/5/18
Jacqueline did wonderful job. I thought I would end up paying at least 2K $ for repairing the small scratches on my Audi car. But she recommended to buff it and made all the scratches disappear for no cost. Huge cost saving and at the same time, great look back.
IL - 20445 Milwaukee Ave, Buffalo Grove - 8/8/18
Good service, friendly and efficient. Price was also excellent.
IL - 20445 Milwaukee Ave, Buffalo Grove - 7/16/18
I was very pleased with the prompt and friendly service that I received. The receptionist and estimator was kind and thorough in their work. I would definitely go back as well as recommend Gerber to my family and friends.
IL - 20445 Milwaukee Ave, Buffalo Grove - 6/8/18
At the end of the day, most employees are ready to go home and the last thing they want to see is a customer coming through the front door at 10 minutes to closing time. I felt bad about walking in so late in the day but I was assured by the lady at the front desk that they still had time. Within minutes, Miquel D. introduced himself and asked to see my car. My car had been tapped twice and had minor scrapes and a couple of dents in the rear bumper. Miguel was extremely polite, asked for my keys, and in less than five minutes had completely buffed out the scrapes! I started to go back in and pay and he said there was no charge. I thought the customer service that Miguel provided was above and beyond what I expected. It is employees like him who give Gerber Collision & Glass a five star rating. I will always be a customer and I hope ... read more
IL - 20445 Milwaukee Ave, Buffalo Grove - 4/13/18
I needed a second estimate for repairs to a bumper on a 15 yr old car. I was a previously happy customer and so I stopped at Gerber. The young lady gave me an option of heating the bumper that could very well pop out the ugly dent, and I agreed. The bumper looks fantastic. I'll be back, if necessary.
IL - 20445 Milwaukee Ave, Buffalo Grove - 2/15/18
Miguel was absolutely amazing...he assisted me from beginning to end (very professional) I cant say enough good things about him The work was perfect He keep me informed on progress & my car was complete 2 days earlier than estimated & small details i asked about were done well! Many thanks Ill be back again!
IL - 20445 Milwaukee Ave, Buffalo Grove - 2/10/18
I can honestly say that I have never had a better repair experience! From the minute I brought the car in for an estimate to the completion, I was treated as a valued customer. The work is beautiful, the turnaround time was quick, I was informed and most importantly, the staff were top notch. My car looks new and it is clean inside and out and my new license plates were installed!! That was the frosting on the cake. Thank you to Jacqueline G. and all who worked to process and complete my repairs. I will recommend this shop to anyone I know.
IL - 20445 Milwaukee Ave, Buffalo Grove - 2/1/18
Excellent service, fast and respectful. Care and concern was taken for a minor bit of damage and the circumstances that caused this. I always go to this store for any damage and have always been very pleased.
IL - 20445 Milwaukee Ave, Buffalo Grove - 1/15/18
Everyone was highly professional and my vehicle came back looking better then when I picked it up at the dealer
Sell Your Body Shop
Sell your repair facility to North America's leader in collision repair.
Connect with our acquisition team to get started.
Lifetime Guarantee
We proudly stand behind our repair work for as long as you own your vehicle. Learn more about our Lifetime Guarantee.
