Buffalo Grove, IL - 20445 Milwaukee Ave
IL - 20445 Milwaukee Ave, Buffalo Grove - 6/22/14
Fotunately, we don't need collision work done often, but when we do - it's always straight to Gerber; and this is why. We appreciated Mark S consultative approach while doing the estimate. He put himself in our shoes and discussed the best way to complete the work for maximum result and minimum cost. The work was done on time with no hidden add-ons. Work quality was excellent and done ahead of schedule.
IL - 20445 Milwaukee Ave, Buffalo Grove - 6/15/14
Gerber did a great job on my vehicle. The staff was very friendly and and attentive when accommodating all of my needs. I would like to specially recognize Mark S., who provided great service, was very responsive and went out of his way to make sure that my vehicle was serviced properly. He was terrific. Thank you
IL - 20445 Milwaukee Ave, Buffalo Grove - 6/8/14
Excellent customer service! Felt "taken care of" from ladies handing the scheduling to Tony - who handled the repair. Very glad I went to this Gerber!
IL - 20445 Milwaukee Ave, Buffalo Grove - 6/2/14
I would like to give a big thanks to Sevice Manager Steve K! He really helped me after I had my car repaired at the Buffalo Grove Gerber location. I had my driver's side door replaced after it was hit by another car. The repair was done in a timely manner and was done very well. But shortly after my getting my car back the "Hood Open" warning light kept coming on and my car alarm would randomly go off. When I asked Steve about this issue he really took time with me to diagnose the problem. It was eventually determined that my hood latch was faulty. Steve was quick to order the new part and get it installed in 24 hours. This is the type of customer service that makes me want to have all my related car needs taken care of by Gerber. Steve showed great care for his customer and a relentless effort to make sure I was completely ... read more
IL - 20445 Milwaukee Ave, Buffalo Grove - 4/14/14
Great service!
IL - 20445 Milwaukee Ave, Buffalo Grove - 2/21/14
I would like to say I went to this auto and collision and my service was great I had to pleasure meeting with the manager Pat and working with the customer service in the front of the store they did a wonderful job on my 2003 BMW and I want to say that I am giving them accommodation of doing a excellent job and I will recommend my friends and family thank you. I look forward to working with them with my automobiles in the future.
IL - 20445 Milwaukee Ave, Buffalo Grove - 2/9/14
The star thing is not working correctly. I am giving 5 stars. You did an awesome job on fixing my car. It looks great! Thanks so much.
IL - 20445 Milwaukee Ave, Buffalo Grove - 12/11/13
A perfect 10 across the board... Awesome service... Awesome staff.....I felt completely comfortable and taken care of the entire time...Marcie Mendez was very professional and saw that I was completely taken care of along with the rest of the courteous, helpful staff.. I would definitely recommend this place...
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/29/13
Car was involved in a minor parking lot collision. The only visible damage was a plastic piece buckled. Marci went far beyond the call of duty and offered to take the car in and pop the piece out. The young lad that backed into the car will be mighty happy that there was no damage, and the more mature owner of the car is quite impressed with this extraordinary service.
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/12/13
EXCELLENT SERVICE - COURTEOUS EMPLOYEES, ESPECIALLY mARK
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/11/13
I hit a chunk of cement on the expressway. Since I had used Gerber before with great results I made an appointment to see if the dent could be removed. I did not want to spend the funds to have the whole bumper removed and painted as the dent was difficult to see, but the car was new. Marcie Mendez, the estimator, said she thought someone might be able to remove the dent with a little heat against the plastic. In 10 minutes the dent was gone and I was on my way for no charge. Thank you Marcie!
IL - 20445 Milwaukee Ave, Buffalo Grove - 11/7/13
They are very helpful i would give them a 10/10 very friendlyand reliable thanks gerber for finishing my car it looks great i will definitely refer people here thanx guys
IL - 20445 Milwaukee Ave, Buffalo Grove - 10/25/13
I just wanted to send a quick note that Marcey (one of the autobody techs) is AWESOME!! I wasn't in an accident but had a weird problem with my driver side door not opening and Marcey was able to walk me through the issue (the door was hitting the front fender for some weird reason) and was even able to bend the door/fender back into place so that my door would open again!! That was all done in the span of 30 mintues which let me get back to work without taking any paid time off. What a wonderful experience and a fantastic employee! I'll be back with any problems I have in the future and I'll be telling all of my friends/coworkers here in Lincolnshire. Thanks Marcey!!
IL - 20445 Milwaukee Ave, Buffalo Grove - 8/23/13
Mark, I just wanted to let you know what a pleasant experience it was dealing with you , and what a great job was done on my daughter's Honda Civic . Not only did you call me every day with updates , the car was finished early . Feel free to forward this to your general manager , or send me his e-mail address and I will . Sincerely, Joe Quain.
IL - 20445 Milwaukee Ave, Buffalo Grove - 7/1/13
I caught my bumper on a tall curb and partially pulled it off the car. I took it in for an estimate, fully expecting to need a new bumper, but they took a look at it and were able to basically snap it back into place! A month later, a piece was dragging from my under carriage. I took it back, again expecting to need a new bumper, but it was just broken clips that they hadn't seen the first time. So they replaced the clips and sent me on my way. They could have told me I needed a whole new bumper, but they recognized that it wasn't necessary and saved me the time and money. I really appreciate it. :)
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