Washington Feedback

WA - 1124 Carpenter Rd SE, Lacey - 7/16/15

great job, treated with great respect. I would absolutely come back.

leah h

WA - 1318 W 2nd Ave, Spokane - 7/15/15

I recently discovered a few small, but very noticable paint chips on the passenger side doors of my two month old car. I stopped in to Gerber convinced I was going to have to shell out hundreds of dollars to have the entire side of my car repainted. Darrell, the general manager at Gerber, and one heck of nice guy, suggested that I save some money and fix it myself with touch-up paint from the dealer. "What happens next month when some other guy opens their door into your car? Are you going to have it repainted again?" He asked me. I told him that I was worried I'd make the damage worse and he then offered to do it for me. I showed up the next morning with a $7 bottle of touch-up paint and the guys at Gerber covered my paint chips, buffed out a scuff mark, and even cleaned an ink stain out of my headliner. I suspect they might ... have vaccuumed my floor mats too. All of this and I was in and out in under twenty minutes! As expected due to the metallic in my car's paint, the damage is still somewhat visible, but the touch up paint will prevent it from rusting, or chipping further, and my car looks a lot better now than it did before I brought it in! Most importantly, Darrell's advice saved me from wasting hundreds of dollars repainting a side of my car that's sadly almost certain to just be damaged again in the future. Everyone at Gerber was so nice. I'm very grateful for the honest service I received and I will definitely go back to Gerber should I be unfortunate enough to need their services again. Thanks Darrell!! read more

Kara W

WA - 125 SW Everett Mall Way, Everett - 7/10/15

I got my car back quicker than i had anticipated which i was extremely happy about. My car looks amazing and you'd never guess we had been hit! I left the Everett location with a big smile on my face.

andrea d

WA - 1627 E Francis Ave, Spokane - 7/9/15

Awesome service, great job!!

DawnMarie B

WA - 1318 W 2nd Ave, Spokane - 7/9/15

Gary S. and associated service staff provided some of the best customer service I have experienced. Communication throughout the repair and the repair work were exceptional. I will not hesitate to refer anyone for your services in the future. Thanks

Kenneth D

WA - 1124 Carpenter Rd SE, Lacey - 7/9/15

customer service was great got my car back fast, looks great

elizabeth f

WA - 1124 Carpenter Rd SE, Lacey - 7/9/15

I was very pleased with how fast everything was not only processed but also how quickly the work was done. It felt great to just be able to drop my car of pick up my rental and come back and pick my car up when it was finished. I did not have to deal with any paperwork, it was FANTASTIC!

ashley m

WA - 1318 W 2nd Ave, Spokane - 7/7/15

awesome job, everyone was super professional and so nice. thanks again!

Phoebe W

WA - 1627 E Francis Ave, Spokane - 7/4/15

From start to finish we had an extremely positive experience. Alex walked us through the estimate and was professional in his explanation. The work was done on time with timely updates on the progress. Most importantly, when completed it looked as good as new.

Robert P

WA - 14810 Smokey Point Blvd, Marysville - 7/4/15

Everything was great except the communication of when my car was going to be finished. I was told 3 different times that my car would be done the following day. Thank you for the great work.

Collin M

WA - 1970 S Burlington Blvd, Burlington - 7/3/15

These guys really went above and beyond.....my car was ready the day I dropped it off and they did a fantastic job!!

Ellen W

WA - 1700 137th PL NE, Bellevue - 7/1/15

2nd time around at this location. Both times great service. Got me in and out as I was told. Kept me updated

Robert H

WA - 1700 137th PL NE, Bellevue - 7/1/15

OUTSTANDING service. I've done two repairs with these guys. Both experiences were great. Super customer service (nice, courteous, personable, knowledgeable) Super repair jobs One I paid for (not insurance) totally fair price Fast work (completed on time) I will definitely come back if I have future needs. I would recommend to others.

Jeff D

WA - 1124 Carpenter Rd SE, Lacey - 6/30/15

Good service, car completed day early. Courteous staff.

Barbara B

WA - 1700 137th PL NE, Bellevue - 6/29/15

Jose A was my estimator, and my every interaction with him was very pleasant. When I picked up the finished car, I met Rick F, the General Manager, and he too was very pleasant. Everyone was eager that I was pleased with the work performed on my Cadillac. I most definitely was pleased and impressed with the whole experience. I will easily recommend Gerber to any of my friends that regretfully need their professional and expert services.

Steven B