Washington Feedback

WA - 1627 E Francis Ave, Spokane - 3/21/16

They were easier to work with than the insurance company that was fixing my car!

Cindy L

WA - 1318 W 2nd Ave, Spokane - 3/19/16

I was involved in three accidents within 7 months. Every time, they not only did an excellent job on my car, but they helped me to deal with the problem. Also, they have much patience with my bad English as my primary language is Chinese. Everyone I met was very nice to me and they provide outstanding service to their customers. I very much appreciated them and the quality of their work.

Zhe Q

WA - 1318 W 2nd Ave, Spokane - 3/19/16

This has been the third time I've used Gerber and am continuously impressed with the professionalism of Jeff T. He communicates progress regularly, offers and schedules a rental car if needed, and ensures we are satisfied with the final product. The quality of the work has been quite good and one time that follow up was needed Jeff was right on it and ensured everything was completed to our satisfaction.

Danette D

WA - 14201 NE 190 St, Woodinville - 3/19/16

Everything about Gerber is outstanding. The estimator was informative and available each time we called. The manager of the location explained the work completed and the paint uniqueness. I would certainly recommend Gerber to anyone.

Denise and Jack N

WA - 1318 W 2nd Ave, Spokane - 3/18/16

Prompt service. Update daily via text. Completed the work within the time estimated. Friendly customer service.

Jack C

WA - 1627 E Francis Ave, Spokane - 3/17/16

Excellent service perfect repair and to my estimator Randy B. WOW thank you!

Desiree R

WA - 1970 S Burlington Blvd, Burlington - 3/17/16

I am very pleased with your work and specialty of my 2007 Nissan that your staff repaired for me and the coursey of the rental car. Thank you I will recommend my friends.

Elma C

WA - 1627 E Francis Ave, Spokane - 3/16/16

Randy B. was excellent at customer care and explaining everything to me when i took the 2013 Avalanche in for a new bumper and when i picked up the truck. He left nothing out that i am aware of and was very specific with the repair men that i am very fussy. Job well done and i will recommend Gerber to all i encounter in need of body work. Randy is also very thoughtful to clients personally as well. Very cordial.

Harriette W

WA - 1318 W 2nd Ave, Spokane - 3/15/16

I worked with Jeff T. and I have to say that he went above and beyond the call of duty! I am not the reviewer type, but these guys took such good care of me and my truck I feel obligated to let everyone know how amazing my experience was! Thanks to everyone at the 2nd avenue location for a job well done!

Eric W

WA - 14201 NE 190 St, Woodinville - 3/11/16

This is the second time I have used this office for collision repair, and they were great.

Felicia C

WA - 1318 W 2nd Ave, Spokane - 3/11/16

My estimator / Jeff was wonderful. Very helpful and went above and beyond to make me feel like a valuable customer. Will be doing business again.

Jessica

WA - 1700 137th PL NE, Bellevue - 3/11/16

I am absolutely impressed and satisfied with Rick.. At Bellevue.. His professionalism , friendly service and prompt repairs to my car got me back on the road.. I give Rick and his staff a huge compliment to This company.. I will ensure to make referrals to utilize this shop in Bellevue.. With much appreciation ..

Maria V

WA - 1970 S Burlington Blvd, Burlington - 3/11/16

Great people and quality service

Milton F

WA - 1627 E Francis Ave, Spokane - 3/11/16

My wife had a relatively minor encounter with an iron railing near our driveway which left a 12" indentation on the panel just behind the passenger side rear door of our 2002 Suburu. Of course any "minor encounter" involving body work is never "minor." I didn't want to submit the bill to our insurance company since I carry a rather high deductible. and I didn't want the incident on our insurance record. I got repair bids from three places, the first a high end and highly respected body specialist. The other two bids were from Gerber, and then from Maco. While the high end place would have done an excellent job (they were working on a number of newer Mercedes and BMW's) their estimate was nearly $3,000. I'm sure the work they would have done would have justified the cost. However, a 2002 car didn't deserve such ... attention. The estimator at Gerber (Randy) recognized that I wanted good work at a reasonable price and that the cost would come out of my pocket. His estimate was $1250. He didn't promise as much as the other place, but he assured me the work would be very satisfactory. Just to assure myself about cost, I got a bid from Maco, a place used car dealers often use. To my surprise, the Maco bid was only a few dollars lower than the Gerber bid. And, I didn't feel a confident about the quality. I scheduled an appointment with Gerber and couldn't be more pleased with the results. I'm sure a car buff expecting complete perfection would have found something that didn't approach new car standards. However, I am completely happy. I can't see any evidence of the previous damage and the new paint matched and blended in very well, I couldn't be more pleased and would recommend Gerber to anyone wanting a very good job at an extremely reasonable price. read more

John Y

WA - 1627 E Francis Ave, Spokane - 3/10/16

Randy was VERY professional and thorough. Our car was repaired beautifully & returned to us in a very timely manner. Everyone was helpful & friendly and we would highly recommend them to anyone! Thank you

Darryl H