Texas Feedback

TX - 1580 S Clack St, Abilene - 12/12/23

Professional courtesies service ... kept me updated and repaired in a timely manner... will recommend to family and friends

Adam F

TX - 5912 Stone Creek Dr, #130, The Colony - 12/9/23

Aaron B. helped me through the whole process and did a fantastic job. He kept me well informed throughout. They finished early and the work looks perfect.

Linda S

TX - 10208 N FM 620, Austin - 12/8/23

Excellent service, expert repair, and quick turnaround. Staff was super helpful, friendly, respectful, and professional. I have no idea how they assessed the damage, procured the parts, and made the repairs in less than 4 days. Amazing. And, best part, they even detailed it for me! Great job, Gerber.

Michael

TX - 806 50th St, Lubbock - 12/8/23

Car came back looking great. Thank you Michel S. for all the updates and Professionalism during the repair

Steven h

TX - 806 50th St, Lubbock - 12/8/23

Ivy & Janie were the best! Whenever I called I'd get Ivy & she was always friendly & informative. I mainly dealt with Janie when I made in-person visits. She too was friendly and informative, especially when it came to my rental. Brennan kept me in the know with updates on my car & explained everything thoroughly. I strongly recommend gerber for any repairs. I was completely satisfied with the facility, the employees & their work. Nice job guys!

Robert L

TX - 1908 W Howard Ln, Austin - 12/7/23

I unfortunately rear-ended a car on the Braker overpass in the rain and damaged the front end of my car. I was referred to Gerber Collision & Glass and another company. The other company had a poor to fair rating, but Gerber had 5 stars, but not many. Well I took a chance with them and I'm so glad I did. They were spectacular from the moment the insurance company contacted them. They set my drop-off appointment and when I arrived, they had me in and out within 5 minutes, including having the rental car company there to pick me up to get the rental. They stayed in contact with me through-out the repairs and it took less than 2 weeks to get my car back. It was the easiest transaction regarding a body repair I've ever done and I've been through a few of them. They were more than polite, professional and kind. Honestly I was kind of in ... shock at how good they were in today's world where business seem to think they are doing you a favor by waiting on you. Big shout out to Anthony and the entire crew. They even cleaned my car both inside and out before returning it. I can't recommend them enough! If you have any doubts, don't. Run don't walk to have your car repaired at the Howard Lane location of Gerber Collision and Glass! read more

Ellen H

TX - 1950 Rutland Dr, Austin - 12/2/23

Highly recommended- from the minute I arrived everyone was friendly, professional, and helpful, including helping with the rental car, which was above and beyond. They kept me up to date via text, were able to deliver sooner than the estimated completion, and most importantly did a beautiful job. Lifetime guarantee- who does that anymore? Well, Gerber does, and this particular location is the best. I'd definitely recommend to friends and family.

Cordy D

TX - 806 50th St, Lubbock - 11/30/23

Michael S. was my estimator. He gave me notices and kept me up to date with the whole process and made everything super easy for me. He gave me better customer service than anywhere else i've been in any store or department. The shop didn't hold my car for weeks, when they realized it would take time for the parts to come back, Michael called me and let me i could pick up my car and drive it until they came in. Once i took it back in, i got my car back and they delivered it to me within 2 days. Both Michael and Isac B. were friendly and very easy to talk to. You can tell that they care about their customers and the satisfaction of their customers. They never seemed in a rush to do other business but they valued me as a customer. I would recommend this shop and specifically those two men to anybody!

Nehemiah M

TX - 1210 W Pecan St, Pflugerville - 11/28/23

Took a while, but very good job and they even cleaned inside and out...did a great job and my car was a mess, so I really appreciated that. Very friendly

wynnston d

TX - 10440 Plano Rd, Dallas - 11/20/23

Professional all the way. Someone else's insurance was paying for this small amount of quarter panel damage. Gerber has everything set up to make things easy. For example a partner with a nearby rental car company and make all of that pick up and dropoff happen right there at Gerber, no waiting around or picking someone up. Communication was good, just what was necessary. Reception as well as service manager just did real good jobs. Quarter panel looks good as new.

Paula B

TX - 3412 W Loop 289, Lubbock - 11/15/23

I was constantly being updated about my car and the progress that was being made. I will definitely use Gerber again in the future!

Selena D

TX - 1580 S Clack St, Abilene - 11/10/23

I have gotten my car fixed at gerber after hitting an animal and being hit twice on the road by other vehicles. I've been extremely satisfied each time!

Alexis

TX - 2316 E Interstate 40, Amarillo - 11/8/23

Excellent service and repairs, beyond my expectations. Perfect paint match and body repair.

Bill C

TX - 1908 W Howard Ln, Austin - 11/5/23

Professional, communicative and friendly staff. The car looked great and I would reccommend them to friends and family for collision repair.

Laurie A

TX - 1401 N Interstate 35 Frontage Rd, Round Rock - 11/5/23

Note Service Type: Collision/Auto Body Listed - Hail Damage Repair Paintless Dent Repair [PDR] Work Required 5 Stars Feedback Rated - Why? Excellent customer service when setting up the appointment [in person], when personally delivering the vehicle for repairs, and when retuning to pick-up the vehicle, after completion of repairs. During the repair process [start to finish], top notch communications on repair adjustments with the insurance company, and the timelines for completion. Once vehicle repairs were completed, again excellent communications with notification of completion and available times to pickup vehicle. On the other hand, a general look at the PDR work accomplished, at the time the vehicle was picked up, and the vehicle looked good, truly outstanding PDR work. In addition, the vehicle was cleaned [washed, vacuum, tires ... shined, LF/door scratch removed,] and returned, really cleaner than the earlier/initial drop-off, Overall, that is why a 5-Stars Rating! A 'Great' staff [customer service representative, automotive advisors and technicians]. Most of all, I will definitely recommend and will use this repair facility, in the future, if needed or required. Gerber Collision & Glass Repair - Round Rock, Texas '*****OUTSTANDING/GREAT COMMUNICATIONS AND WORK*****' read more

Robert A