Rochester, NY - 15 Elmgrove Park

NY - 15 Elmgrove Park, Rochester - 12/23/24

The staff at Gerber Collision of 15 Elmgrove Park in Rochester, New York go above and beyond putting the customer first by paying close attention to their requests to ensure they are satisfied. Approximately 2 years ago I had an accident and the collision repairs were made at Gerber Collison at 15 Elmgrove Park in Rochester, New York. Recently, I had unfortunately another accident and immediately upon filing my claim with my insurance company I knew I had to return to Gerber Collison on Elmgrove Park in Rochester, New York because the service I received in the past was top notch. When I arrived this year at Gerber Collison and was greeted by the same estimator, I had last time, Daniel C, I was relieved knowing my vehicle was in good hands and that he would go above and beyond paying close attention to significant and pertinent details ... regrading repairing my vehicle to pre-crash condition. As expected Dan took good care of my vehicle and me keeping close communication with me through the repair process and completing the repairs in a timely fashion accommodating all of my personal requests. In addition, the staff working the phones and the front desk were professional and courteous, such as when Bri took my calls when Dan was away from the desk making sure he knew I called and to have him call me back. The service at Gerber Collison of 15 Elmgrove Park in Rochester, New York earns an 11/10 in my book and I personally nominate Dan C for consideration by Gerber Collison as employee of the month. Please let him know on my behalf that I an truly grateful and thankful for all that he has done for me regarding repairing my vehicle this year and 2 years ago, and without hesitation if I need collision repairs in the future I will be returning as a loyal patron and customer of Gerber Collision. Thank you! read more

Duane P H

NY - 15 Elmgrove Park, Rochester - 11/20/24

This was a quick repair and job well done!

Peyton A

NY - 15 Elmgrove Park, Rochester - 9/26/24

Semaj took excellent care of me and my car. The process was a breeze, and I'm extremely grateful!!

James B

NY - 15 Elmgrove Park, Rochester - 8/13/24

Honestly, I already felt terrible with someone trying to steal my vehicle. The process with Allstate & Gerber worked seamlessly and I had vehicle repaired fast! Couldn't have been happier with this outcome of this experience.

Lisa F

NY - 15 Elmgrove Park, Rochester - 8/5/24

Brought my vehicle in after it was hit while parked at Walmart. Gerber make it look like new again and completed the repairs super fast. Excellent work! Complements to estimator Dan and Semaj.

James W

NY - 15 Elmgrove Park, Rochester - 7/30/24

They replaced my rear bumper that someone hit in the parking lot while I was working. Their insurance company was progressive and because they were honest and came into my work to tell me what happened, their insurance paid for the repair. Everyone at this Gerber location was great. Very polite, explained everything, did a quick and excellent job. I would highly recommend this location.

Andrea L

NY - 15 Elmgrove Park, Rochester - 7/26/24

My car was repaired ahead of estimated time, this location has all friendly staff from the moment you walk in. I give big kuddos to Daniel C. for being so informative in what the actual damage was done to my car. Also sent updates which was cool. When I picked up my Nissan from Repair the rear bumper looked phenomenal, the paint job matched perfectly with the rest of my car. Definitely recommend this location to anyone that needs repair. I provided before and after pictures.

Maria G

NY - 15 Elmgrove Park, Rochester - 7/12/24

Great customer service, quality work. Very clean and thorough.

Diane A

NY - 15 Elmgrove Park, Rochester - 7/8/24

Great service, respect and communication!!! I am a very fussy person and I am totally satisfied!!! Dan especially, but Chris also were great. Keeping me informed through the whole process. As far as the quality of work I would say a 9.9(I never give 10's). Class operation. Hopefully I will never need them again but if I do they are the ones.

Tom D

NY - 15 Elmgrove Park, Rochester - 5/26/24

Friendly Staff, work done in timely manner, regular Updates twice a week. Highly recommend them.

WASIF S

NY - 15 Elmgrove Park, Rochester - 3/29/24

Fantastic service through and through! Communication was great and they kept me updated every couple of days and it resulted in a stress free repair process and experience.

Zachary J

NY - 15 Elmgrove Park, Rochester - 3/12/24

Very happy with Gerber collection friendly and professional

Marlene K

NY - 15 Elmgrove Park, Rochester - 3/8/24

The technician and the staff were incredibly professional, respectful and helpful. The amount of work they did on my car was tremendous and they took extra steps to make sure the whole front of the car looked sharp, not just the impacted side. I genuinely appreciate all the effort and consideration they took while taking care of my vehicle.

Neil B

NY - 15 Elmgrove Park, Rochester - 2/3/24

excellent collision work. Gerber called everyday to inform me of progress of repair of my car. Gerber was fast in my repair. Cleaned my inside and outside of my car before pickup. I was quite happy with there service.

paul j

NY - 15 Elmgrove Park, Rochester - 1/31/24

They did a wonderful job on my 2020 Nissan Rogue

Lilly S