New York Feedback

NY - 5788 Camp Rd, Hamburg - 8/12/21

It took two weeks to repair a few scratches, one dent, two damaged wheels and a windshield. Were supposed to install wheel locks but didn't. Had damage to other two wheels but didn't find it and now I have to pay to repair them and it cost me $845.00 for rental car because they took so long to repair. Am not satisfied with their service and would not recommend them to anyone.

Joseph R

NY - 9200 Transit Rd, East Amherst - 8/11/21

Great customer service and the car looks brand new. Great craftsmen and craftswomen.

Thomas S

NY - 1690 Manitou Rd, Greece - 8/10/21

This was the best customer service experience I have ever had in my life! The people were friendly, professional and organized. If I ever need Collison work again, I will definitely return to Gerber!

Brian L

NY - 5788 Camp Rd, Hamburg - 8/6/21

Excellent customer service from EMMA, CHRIS and JOHN...repair job was EXCELLENT!!! THANK YOU FOR THE GREAT SERVICE!!!

Robert R

NY - 1301 Ridge Rd E, Rochester - 8/6/21

Gerber Collision took good care of my vehicle. The customer service was fantastic and the service performed for the body work was excellent. I had a great experience with Gerber Collision.

Catherine C

NY - 280 Monroe Ave, Rochester - 8/5/21

Kate was absolutely fantastic. She was knowledgeable, efficient, and went above and beyond to help me with my car. I've used their services multiple times and gladly recommend this particular shop to anyone who needs collision repair. Five our of five stars.

Michael K

NY - 5788 Camp Rd, Hamburg - 7/30/21

Phenomenal service!!!

Michael L

NY - 2562 NYS Rt 332, Canandaigua - 7/28/21

My experience today with Gerber Collision, specifically the very friendly woman at the front desk and, especially an employee named Hannah, was phenomenal. I simply stopped in to see if someone could give me an idea of what kind of awful scratch was on my back passenger door that occurred sometime between yesterday evening parked at my home and this morning in the DMV parking lot. I am quite diligent about checking my truck when taking it anywhere. However, did not upon coming home this morning until getting the mail. Instead of setting up an appointment, Hannah who was waiting on an appointment of her own to come in... offered to come out and look at my truck. She was without answer as to what it could be as was I. I was torn up inside as this is a beautiful "new" to us Yukon XL Denali that we traveled 16 hrs round trip to get. ... We work hard to take good care of it. She then asked to take it into their paint shop and I said yes. Not ten minutes later she returned with my beautiful truck good as new. Scratch was pretty much completely gone for the eye to see. I forget what she said they put on it, paint thinner possibly. I was so happy and thankful that's all I could focus on. I will always come back to this place! That is how you treat customers. My being there benefited them in no way and yet they went above and beyond to get me in and to do whatever was done to make it " new" again! Faith in humanity that's what comes to my mind after today's experience. Thank you so much Hannah for taking the time and effort on me! read more

Allison H

NY - 2111 Empire Blvd, Webster - 7/28/21

Tom was wonderful! I had a aftermarket radio installed in my car with a backup camera. I was very ignorant about how to use it. I am very impressed with the quality of work installing this radio, but did not know how to use it. Tom went over and beyond what I expected. He helped me learn how to use it and never acted like I was bothering him. He spent time with me in the car showing me how to use the radio. Because of Gerber and Tom I now am loving my new radio. I am so happy that I decided to get this install and especially happy to have the service that Tom provided to me. Thank you Garber and especially, Tom, the accessory service person.

Carol L

NY - 130 Orchard Park Rd, Buffalo - 7/25/21

Excellent customer service. Always professional, helpful and timely. Continued to respond in a timely manner with information that was needed to help navigate both the repairs needed and the horrible Allstate insurance agency. Highly recommend!!

Maria T

NY - 130 Orchard Park Rd, Buffalo - 7/21/21

Very helpful and fast. The text updates were perfect and not extraneous. Everything was how it's supposed to be... efficient, friendly and done correctly. I only come here and I only recommend here.

Danielle L

NY - 2562 NYS Rt 332, Canandaigua - 7/20/21

I just wanted to take a couple minutes and thank Gerber Collision in Canandaigua for the AWESOME SERVICE! My Kia Forte looks as good as new. The estimator, Hannah, was so nice to work with! Due to my lack of experience (thankfully), this process hasn't been the easiest for me but Hannah put me at ease and was professional, friendly, and very helpful with answering my questions! I really appreciated the updates on the progress of my car. The receptionist, Donna was always very pleasant when I would call the shop with any questions. I will most definitely spread the word on their incredible service. Thanks again Hannah, Donna & everyone at Gerber! A+++

Kyle C

NY - 2562 NYS Rt 332, Canandaigua - 7/20/21

Gerber Collision is absolutely second to none! The staff at the Canandaigua, NY location professionally, perfectly, and timely completed all of the repairs on my Kia Soul. They kept me informed of the progress during the entire time they had my car. I will ALWAYS return for their services, and encourage others to do the same. They will be completely satisfied, as I am! Thank you for a job superbly done!! KUDOS

pamela g

NY - 280 Monroe Ave, Rochester - 7/19/21

Great job by all involved!

Kathleen P

NY - 921 N 4th St, Olean - 7/15/21

I am sorry If I get her name wrong, but I believe it was Holly, she was the receptionist/account management/customer service etc.. lol. But, she was awesome! She was super friendly, very attentive and aware of my situation. She handled everything very professionally and fun at the same time. It was an absolute breath of fresh air with my experience here. The guys who looked it over were also amazing! They even did a little extra detail I pointed out and it meant a lot to me that it was done! I've never heard of Gerber Collision before! I've always went local and chose a location myself (which was time consuming with my job). Being able to do everything through the Geico app and finding this place was so easy! And I'm so happy I did! I will definitely be back! You've got a new long time customer! A+++ Absolutely appreciate you guys!

Margarita M