Maryland Feedback

MD - 7706 Race Rd, Jessup - 9/5/14

This is to let you know Gerber has resolved a difficult situation very much to our satisfaction. We recently had Gerber do some body work on the passenger side of the car as part of a USAA claim. When we received the repaired vehicle, we saw new damage to the driver's doors--both rear and back---which had happened while Gerber had the car. When we reported it, Gerber stepped up and agreed to fix the new damage at no cost to us. They not only agreed to repair the new damage at no charge to us or to USAA, but they provided us with a rental vehicle while the repairs were made. Further, because the color match was tricky, they repaired all dents on driver side of the car, including one that was pre-existing and that we acknowledged had happened long before this incident. They then painted that entire side of the car. We picked it up this ... afternoon and it now looks far better than it did before we brought it to Gerber. Kudos to them, and special thanks to Gary E., Gerber general manager, who personally worked with me and the Gerber team to ensure that the repairs were handled with particular care and customer service. read more

David B

MD - 8211 Snouffer School Rd, Gaithersburg - 9/5/14

I can't say enough about the service I received from the staff at Gerber Gaithersburg they went way above & beyond my expectations. I was so shook up after the accident they helped arrange to get my vehicle over to the shop & made me feel at ease. They kept me informed via text & calls through out the whole process. When I picked up my car I was pleasantly surprised my car looked even better than before it was in the accident. They had even diagnosed some mechanical issues I was having & were able to address them while already in the shop. Hopefully I won't be in need of their services again but I would highly recommend them to everyone.

Christine G

MD - 8211 Snouffer School Rd, Gaithersburg - 9/4/14

Excellent customer service especially in today's world where there seems to be so little.

Patricia R

MD - 19560 Frederick Rd, Germantown - 9/4/14

very friendly ,very fast ,wonderful service,100% satisfy

mohammad s

MD - 9943 Washington Blvd, Laurel - 9/3/14

Laurel branch did a great job for my car I'll refer my friend and family there.excellent job.

henry n

MD - 8211 Snouffer School Rd, Gaithersburg - 9/3/14

Terrific staff, terrific service -- this organization went above and beyond their scope of responsibility! They are professional, have great expertise and provide great customer service. I highly recommend them to one and all.

Penny

MD - 19560 Frederick Rd, Germantown - 9/2/14

I couldn't even tell that my sunroof was ever damaged. The staff was also super friendly and helpful. I highly recommend the Germantown, MD Gerber branch.

Katharine

MD - 8211 Snouffer School Rd, Gaithersburg - 8/31/14

The staff at Gerber is wonderful and full-service. They are there early and expedite the rental process. They did promise an interior vacuum that was not done, but if it was not promised, I would never have expected it. I recommend Gerber for it's great service and quality work.

Joy O

MD - 19560 Frederick Rd, Germantown - 8/30/14

Good customer service. Everything is well done. Good attention. Definitely come back again when there is an opportunity. Friends and family will recommend.

Luis L

MD - 19560 Frederick Rd, Germantown - 8/30/14

Awesome!! People were fabulous and they kept me updated 100% of the time! Car looks great, they even vacuumed it!! Nice touch!

Dana G

MD - 8211 Snouffer School Rd, Gaithersburg - 8/30/14

Outstanding quality work in repairing damage to my new car - greatly appreciated Gerber's friendly and timely service and feedback during the repair.

Edgar T

MD - 19560 Frederick Rd, Germantown - 8/29/14

GM Mr. Harry J. and his team did give our car an excellent service which we have not received from any other repair companies before. Harry took our request seriously and made sure the service is done at our 100% satisfaction. Our car was delivered earlier than expected. The car looks so shining and so clean after painting and repair. Harry and his team made sure we understood every aspects that were repaired or replaced. The price is reasonable and the quality is great. My husband and I decided to marketing Harry's shop to our friends and we definately will come back if our car is broken, We went to Kenwood repair shop before which is cross Harry's shop. We have a clear comparison with different services. It is not easy to find a repair place as Harry's shop in this area. We wish we had come here much earlier.

jing c

MD - 8211 Snouffer School Rd, Gaithersburg - 8/28/14

We were very pleased with the level of service we received from Gerber. From start to finish, I cannot imagine a smoother repair experience. They seemed truly focused on customer service and providing the customer the easiest and most satisfying experience. They completed the repairs within the expected time frame. The repairs were will done and the car was returned to us in pristine condition. In addition, they kept us informed through the entire repair process. We would highly recommend Gerber Collision to our friends and family.

H G

MD - 1123 Old North Point Rd, Dundalk - 8/25/14

Working with Gerber collision was a true pleasure. You're very professional and personable staff kept me updated daily on the status of my car. This is the best service I've had in my 55 years of driving.

James W

MD - 1123 Old North Point Rd, Dundalk - 8/25/14

The estimate was for 4 days of work, but you managed to fix everything and had my car ready for pick up in 24 hours. A fantastic crew and top notch customer service. Thank you so much for making this process such a great experience. Definately recommending you to my friends and sending an additional comment to USAA for you great work!!

Max L