Maryland Feedback
MD - 19560 Frederick Rd, Germantown - 12/3/14
I could say tons. Very professional, very nice, very courteous. I felt like I was the only customer that the entire time they work with me. They are very hands-on and very caring. I thank them for everything they've done for me and give me back on the road with my truck. Customer service and customer care actually mean something to them. I especially want to thank Heather, Monica and Courtney. Also I would like to think the technician who I was introduced to but I do not remember his name. He was very nice and explaining everything. Obviously I am very happy with the work they did for money but I'm more impressed with the way they handled everything. I was looking for the 10 star ranking.
MD - 19560 Frederick Rd, Germantown - 11/20/14
I was involved in a MVA on Monday, reported it to my insurance immediately, they set me up with Gerber who had my car fixed by Wednesday!! Complete life savers! They quoted me it would be ready by Friday but I never expected such prompt service. Upon return of my car and inspection, everything was like new, and the paint blended appropriately. They were completely professional with my car, no smudges or marks inside the car from the techs working. In fact my car was returned cleaned out and vaccumed. I would recommend them to anyone. Customer service was wonderful and since they work directly with enterprise (and it is less than a block away), obtaining my rental car was a breeze.
MD - 1123 Old North Point Rd, Dundalk - 11/17/14
The shop kept me very well-informed and had my car done ahead of schedule. Every time I talked to the shop on the phone, the staff were very friendly and personable.
MD - 8211 Snouffer School Rd, Gaithersburg - 11/17/14
I was very impressed with everything. They did an excellent job on my car, it looks new after the wreckage! The staff was very friendly and helpful. They actually hurried to get my car done on the date I wanted it back!!
MD - 5106 Branchville Rd, College Park - 11/10/14
Great service, Perez W. kept me very very informed and Anthony W. worked hard to provide me with very good service.. Everyone played their roles and i am happy with the results, highly recommended.
MD - 19560 Frederick Rd, Germantown - 11/6/14
the staff was very courteous and professional,and they did a great job with fixing my car,and they kept me updated on the status of my repairs.
MD - 19560 Frederick Rd, Germantown - 10/31/14
My car loos like new. I am happy with the job they did.
MD - 7706 Race Rd, Jessup - 10/23/14
I strongly recommend the Jessup, MD Gerber Glass and Collision to repair your auto. My experience from start to finish was top-notch. The day after filing my claim with my insurance, Gerber called me to arrange for an appraisal and was able to accomodate me the same day. The staff was very polite and professional and it was obvious that excellent customer service is their aim. After inspecting the vehicle, Josh clearly explained the estimate and what the process would be. They were able to get my vehicle in at a time that accomodated my needs. Alex kept me informed throughout the repair process and completed the repair ahead of schedule. Bottom line, the auto looks great, as good as new. I'm very satisfied with the work. It is very apparent to me that the staff at Gerber takes a great deal of pride in their work and gets it done right. ... read more
MD - 3420 Ellicott Center Dr, Ellicott City - 10/23/14
Gerber did a beautiful job fixing my car after it was subjected to a parking lot hit & run. Bruce and especially Kristina were extremely patient and communicative throughout the process, sending updates and pictures as needed. They really made the hassle of having my car fixed as painless as possible, which I sincerely appreciated. Thank you!
MD - 9943 Washington Blvd, Laurel - 10/15/14
Recently had Gerber Collision at Laurel do some body work on the front of my 2002 Honda Accord as part of a USAA claim. Received excellent service! The staff was very professional and provided me with an outstanding service, special thanks to Elena. The repairs were done ahead of schedule and the delivered product looks great.
MD - 19560 Frederick Rd, Germantown - 10/15/14
My insurance recommended that I send my car to Gerber for repairs and although I was skeptical about insurance referral I took a leap of faith with Gerber. It has been great experience overall. I would recommend this facility to all my friends and family. They were honest and timely with my car repairs. I was initially worried about the computer generated estimated days for the repairs, however they finished the repairs way ahead of the estimate. Good job Gerber
MD - 19560 Frederick Rd, Germantown - 10/10/14
Friendly front staff and very efficient repair. Everything turned out great, and the quick turnaround was greatly appreciated. Loved the updates via email.
MD - 8528 Baltimore National Pike, Ellicott City - 10/7/14
Repaired incredibly fast once part came in. They even delivered it to my door and had cleaned it inside and out. Service exceeded my expectations.
MD - 3420 Ellicott Center Dr, Ellicott City - 10/2/14
Your customer service was the best. Your policies and warranty are amazing. You communications are excellent and helpful. Service was fast, complete and perfect!!! Your customer service and all you do are unmatched in my book!!!
MD - 3420 Ellicott Center Dr, Ellicott City - 9/30/14
Bruce G. was great to work with. Kristina C. kept us in the loop with updates daily. Great cusomer service!
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