Maryland Feedback

MD - 19560 Frederick Rd, Germantown - 2/26/15

This place is awesome! From the very first time I made a phone call for inspection, they made me feel so comfortable and provide a very good customer service. Drop the car for inspection - they informed me very clear and service was quick. They also arrange the rental car Enterprise to come and pick me up. I like it very much!!. And most of that the time that took to repair my car is less than supposed to be -AWESOME! and the best thing: when I picked up my car - the service was very quick; they have already prepare my paper and I just signed it and go, WOW!.... when I got out, my car was awaiting me on the front door!.... Can't imagine I have a service like that and seeing my car like BRAND NEW CAR, they even wash and vacuum my car, UNBELIEVEABLE. I feel soooo happy and I will recommend this place to anyone that I knew. Thank you very ... much to make me feel like your only customer! I am a KING :) read more

Peter K

MD - 7706 Race Rd, Jessup - 2/23/15

A year ago, I hit a deer and it destroyed the left side of my car. The team at Gerber repaired my car in about a week and, in the meantime, I was given a great car to drive around while I waited for the repairs. My vehicle was returned to me in me in a better condition than it originally was before the accident. Unfortunately, after some months, the paint started to strip from the front bumper that was replaced and I was told that the epoxy had not been properly applied and the part was defective. I took it back in to Gerber and immediately they replaced the part at no cost! The receptionist (Taylor) and the manager (Erin) were extremely friendly, knowledgeable and professional. They took the time to answer my questions and genuinely wanted to help me. I would recommend the Jessup, MD store to anyone in the area and I am extremely pleased ... with their service. Thank you so much! read more

Blake L

MD - 19560 Frederick Rd, Germantown - 2/23/15

The Germantown location provided the best service I have ever received on any of my cars! They kept me informed throughout the process and did an unbelievable job on my Civic Si. It is perfect! They cleaned everything inside and out and the car looks great! Thank you,

Donald F

MD - 19560 Frederick Rd, Germantown - 2/20/15

Fast and excellent service. Flawless finish. Highly recommended.

Michael F

MD - 8528 Baltimore National Pike, Ellicott City - 2/18/15

Kristina is one of the best customer service professionals I have ever encountered -- anywhere and in any industry. Her communication skills (updates, coordination, etc) are exceptional. There was no aspect of my interaction with Gerber where she did not keep me apprised of what was happening and I never had to call and ask any question. She clearly knows this business and anticipated the questions I may have asked and called and left messages on my voice mail at every stage (status, insurance company interaction, expected delivery, etc). The car looks great -- the craftsmanship is evident. The team in Ellicott City deserves kudos!!!!!!

Christopher H

MD - 19560 Frederick Rd, Germantown - 2/18/15

I APPRICIATE THE REPAIR WORK DONE ON MY CAR 9BCK60,TOYOTA ECHO MODEL.THE WHOLE TEAM HANDLED ME AND MY CAR REPAIR EFFORTLESSELY.EXCELLENT TEAM WORK,EXCELLENT TEAM.I WOULD LOVE TO REFER TO MY FREINDS GERBER FOR REPAIR,GLASS WORK.I HAVE NEVER SEEN TEAM LIKE GERBER IN MY LAST 10 YEARS IN THIS COUNTRY. GREAT TEAM ,GREAT WORK.

Raman p

MD - 7706 Race Rd, Jessup - 2/7/15

Every person I came in contact with at Gerber was very professional and friendly. Especially my Estimator Alexander M., he did the final work around with me. Great job I would recommend Gerber for any repair work need to my friend. KODO'S

Alfred W

MD - 19560 Frederick Rd, Germantown - 2/7/15

I very much appreciated the helpfulness and efficiency of both the staff and mechanics. The insurance claim was handled promptly to facilitate an almost immediate next-day estimate, and Gerber was flexible with my schedule to permit the repairs at a time that worked best for me. They combined a separate work order for me to get another much delayed repair completed during this same appointment. While enabling me with their kind assistance to navigate all the logistical challenges of arranging for repairs and for Enterprise rental transportation, I was also very much impressed by the top quality restoration work. I would recommend this Gerber location to anyone.

Joe

MD - 3420 Ellicott Center Dr, Ellicott City - 2/1/15

From initial appt. and estimate to daily update on repair progress this was an outstanding process, with excellent results. Kristen's handling of the paperwork and explanation was outstanding. HIGHLY RECCOMENDED

Austin

MD - 19560 Frederick Rd, Germantown - 1/29/15

From Courtney, and the other ladies at the front desk, to Harry, the estimator, and the folks in the repair shop - and everyone in between - the service and competence in handling my auto's recent repair was simply outstanding - fast, efficient, thorough, and pleasant. Well done by a super team! Thanks.

Dan W

MD - 5106 Branchville Rd, College Park - 1/24/15

Repairs and body work was excellent. Staff was courteous and professional.

Alphonso F

MD - 3420 Ellicott Center Dr, Ellicott City - 1/23/15

Work completed on time and per the insurance estimate. Quality of work outstanding. Information update by email/txt very helpful. Communication with staff outstanding. Definitely will be a returning customer if service needed and will recommend service to others.

Gregg P

MD - 19560 Frederick Rd, Germantown - 1/23/15

They are very attentive to clients.

Kai M

MD - 19560 Frederick Rd, Germantown - 1/17/15

this service was excellent the customer service was fantastic they treated me almost like family they did a awesome job on the body work went above and beyond with getting to know my personality and picking the proper front grill and driving lights for my truck that matched my personality I recommend them to anyone and everyone that needs auto body repairs

brian w

MD - 7706 Race Rd, Jessup - 1/12/15

Just wanted to send an email regarding the above average service that this facility provided. They kept me informed through each step of the way. From vehicle getting dropped off to pickup date. As a manager of 27 fleet vehicles, if any of them are involved in an accident (Fingers Crossed ) this is where they will be serviced

Phil Z