Maryland Feedback
MD - 7706 Race Rd, Jessup - 11/4/15
All in all the service was A+ , The customer support and the demeanor of the staff was great !!! Kelly was very helpful in all the questions I have and she's great in customer service (she always smiles and greet customers with respect) - Emails and phone calls for update, that's awesome. First time I got a service where I feel important. I'll definitely recommend your shop to my friends. Keep it up ! ! !
MD - 19560 Frederick Rd, Germantown - 11/3/15
Wonderful customer service from start to finish, both on the front end and behind the scenes. From the moment I walked in, I felt as if I was your #1 customer. Not only was I happy with your work on the repair, I was happily surprised that you took the extra time to cleaned the inside and outside of my car, from the dusty dashboard down to the tires and rims. The extra effort of cleaning the INSIDE of my car and making it smell fresh was the "cherry on top" that made me realize how much Gerber appreciates my business. I also LOVED the "auto watch" service that sends me pictures and an update on the progress of the work being done. Your the best! I've already begun recommending Gerber to anyone who will listen. Great Job!! Thanks for taking such good care of me and my vehicle.
MD - 8528 Baltimore National Pike, Ellicott City - 11/2/15
They did a excellent job and a short period of time. Third time using this company. I hope I do not need another repair, however, if that comes about, I will use them again.
MD - 9943 Washington Blvd, Laurel - 10/30/15
Great experience. Everyone was great special thanks to the girls Morgan and Elena. They were generous
MD - 7706 Race Rd, Jessup - 10/30/15
Quick repairs to my Subabru that was rear-ended. The team (Ashley, Kelly, Kim) that took care of my car was enthusiastic and kept me well informed along the way. The car looked great when I got it back.
MD - 7706 Race Rd, Jessup - 10/30/15
Excellent Service did a wonderful job on my Bumper Number# 1 Service
MD - 19560 Frederick Rd, Germantown - 10/29/15
I recently had my car serviced her this past week and WOW, what a great job they did. I couldn't had asked for better customer service and professionalism by the whole staff their. I will definitely recommend this establishment to anyone in need of repairs. Thank you so much for the great work!
MD - 9943 Washington Blvd, Laurel - 10/28/15
Excellent customer service. Elena and Eric gave me great customer service. There is a wonderful team in Laurel. I would recommend their service.
MD - 8528 Baltimore National Pike, Ellicott City - 10/27/15
Christina provide outstanding customer service with frequent updates on the status of my vehicle. She went above and beyond to have my car delivered to me when I was not able to pick up for a few days once it was complete.
MD - 8211 Snouffer School Rd, Gaithersburg - 10/27/15
This is my third or fourth experience with Gerber, and each time I have been absolutely delighted with both the quality of the repair service, AND the customer service provided by the staff at the customer reception area. This is a top notch repair facility; I would not go anywhere else! Please share my thoughts with others as you like.
MD - 7706 Race Rd, Jessup - 10/27/15
I would like to thank Ashley, Kelly and John. Quick, friendly service, and frequent updates were very appreciated. The workmanship performed was excellent. Thank you.
MD - 19560 Frederick Rd, Germantown - 10/23/15
this was a great place to do business with. staff was very friendly and kept me informed of the progress on my car. the pictures of my car during the process was pretty cool. i would definitely come back again and recommend this place to others.
MD - 9943 Washington Blvd, Laurel - 10/20/15
I was there to get my bumper fixed. It was a rainy day. From the time I walk in the door I was greeted by everyone that worked there. The young lady with the blond hair (Maureen? ) was so nice. She made me laugh and smile. she check on me while I was waiting for my rental car. I like that you guys send text alerting the customers on the progress of there car. If I ever had to come to a auto body shop again I would choice Gerber Collision in Laurel.
MD - 7706 Race Rd, Jessup - 10/19/15
Looks great and was a quick job, thanks!
MD - 8211 Snouffer School Rd, Gaithersburg - 10/19/15
Great customer service, very friendly. Fast, professional and would gladly use again if ever needed in the future. Highly Recommend.
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