Maryland Feedback

MD - 19560 Frederick Rd, Germantown - 7/23/17

I had a very good experience with Gerber Collision & Glass in Germantown, they where very professional, polite and very on time with my car service, the front desk staffs/customer service Reps. and the entire team in the shop were all professional and friendly, but most of all Harry J. is a very nice man, who assured me when i arrived at their shop that they will take care of my car/collision and not to worry. When i picked up my car, it was fixed as if the accident did not happened, they are very good and I would recommend them to anyone that will need their kind of service, because they are the best, so what can I say; thank you so much Harry and staffs at Gerber collision & glass.

Christiana J

MD - 1047 Maryland Rt 3 N, Gambrills - 7/21/17

Amy Goes over and above , unfortunately this has not been my first visit!! We definitely didn't have to think where we wanted to take my SUV!! They were in touch every step of the way! The office staff was fantastic as well ! I am soo picky!!! Having our vehicle into the Gambrillls shop on other occasions I give them 10 stars every time ! (I know only 5 are given) Suv was done when Amy said it would be !! You are lucky to have an Employee that cares so much !

Sharon and Michael F

MD - 5106 Branchville Rd, College Park - 7/21/17

Matt gave excellent service. Very knowledgeable, personable and professional. Thank you for your prior service to our country Matt. You help give veterans a great reputation!

Michael N

MD - 609 Frederick Rd, Catonsville - 7/18/17

My car was fixed at Gerber Collision and Glass at Catonsville and I worked with Kelly T. and Donald I. through this process. Kelly and Don are the best, they made the whole experience seamless, making sure I have the rental pick up, working closely with AllState taking care of all the paper work and logistics, providing me with updates every 2 days, always greeting with a smiley face (Especially Kelly), I'm so glad I took my Car to them and I would highly recommend Gerber Collision and Glass at Catonsville to my friends and relatives.

Vivek S

MD - 5106 Branchville Rd, College Park - 7/14/17

The work was completed as agreed, but my admiration for them goes far beyond the actual work they completed. Matt was my point of contact through the experience and he is as professinal as the day is long. Lamont was the guy working behind the counter and he is the straw that stirs the drink there! I have been in customer service for over 40 years and the people who work at the location get it and then some. Would I refer other people to this location, yes! They have my respect and admiration always.

Russell W

MD - 5106 Branchville Rd, College Park - 7/13/17

My car looks so amazing! And brand new!! I'm so happy.

Tyreka A

MD - 19560 Frederick Rd, Germantown - 7/13/17

Courtney and Jessie were on point every step of the way giving me updates on my vehicle status. The customer service was amazing, and my vehicle looks phenomenal upon receiving it, and drives like new!! Will definitely be recommending this location in the future.

David

MD - 19560 Frederick Rd, Germantown - 7/11/17

I am so happy to have gone to Gerber Collision and Glass! They are exceptionally wonderful crew of workers. I was greeted by friendly smiling faces and best of all Harry the manager was VERY HONEST!!! He saw the danger of me driving my vehicle after I got estimate from Geico I went looking for a auto body shop to get car fixed. After 2 bad experiences with Sheehy Ford's auto body shop's manager Kevin I refused to take this car them to work on. ALL other auto body shop tolde a week before they would take my car, Harry said because he sees the damage to the rear driver wheel he took the car and couldn't guarantee that he was going to be able to start immediately and I was fine with that! I'm so pleased with their constant contact with me

Sheila M

MD - 19560 Frederick Rd, Germantown - 7/6/17

The staff was extremely friendly and courteous. Thank you Courtney and Harry. The office was very clean, as was my car when I got it back. Between the time I took the car in for an estimate and the repair, I broke the windshield. I was able to get that replaced the same day as the collision repair. So easy and convenient! I would definitely recommend Gerber to someone. Thanks again!

Mary Beth F

MD - 609 Frederick Rd, Catonsville - 7/5/17

I'm not one who normally writes reviews right after receiving an item or service. I prefer to wait and evaluate. And, I normally do not write reviews but in this case a review is deserved. Kelley was very knowledgeable and informative through the repair process. My car was struck on a Friday afternoon she had my vehicle in for repairs by the next Tuesday. She arranged for the rental. She explained every step of the process. At no point did I feel uninformed. No fast talk, no withholding. She made the entire process run smooth as glass. Don inspected the damage. He listened to all my observations and investigated some of my concerns on the spot. He explained his initial findings and how the repair process would progress. Like Kelley, he listened, asked followup questions and talked to me like a person. He had the parts ordered before I ... left the office. The parts arrived a few days later (very fast!) I requested to be contacted concerning the progress of the repairs twice a week. Like clockwork, the calls were made and kept me informed. My car was back to new condition within a week. The color match is perfect. Don walked with me as I inspected the repair work, which was perfect. At that point, Kelley got me squared away with the remaining administrative work to include special instructions for caring for the paint work during the curing period. Like I said, I wait and evaluate before I provide feedback. Three weeks later, the repairs and paint work are still in perfect condition. The repairs have survived my daily commute between Baltimore and D.C., several rain storms and the onslaught of birds. I followed the cleaning instructions provided by Kelley and there have been no issues noted. Without any reservation, I can wholeheartedly recommend Gerber Collision and Glass at 609 Federick Rd, Catonsville MD. I cannot express my thanks and appreciation enough to Kelley and Don. read more

Rick T

MD - 5106 Branchville Rd, College Park - 6/30/17

The customer service that I received was of the utmost experience of excellent. The personal attention from Lamont, Emerson and Tina was outstanding; also the final body repairs from the technicians proved to be magnificent. Thanks Gerber Collision & Glass for everything.

Diane G

MD - 1123 Old North Point Rd, Dundalk - 6/24/17

I would recommend Gerber Collision and Glass, located in Dundalk, MD, to ANYONE looking for great work and excellent customer service. this is the 2nd time I have had work done here and I will keep coming back! Thank you!!!

Sonja S

MD - 5106 Branchville Rd, College Park - 6/24/17

Really Great service great staff all around

Eugene L

MD - 5106 Branchville Rd, College Park - 6/22/17

I highly recommend gerber they did a great job on my 2011 f150 I couldn't be more happy with the results and I got my truck back 3 days ahead of schedule and they kept me updated on all the work Thank you to everyone at Gerber

Mike W

MD - 19560 Frederick Rd, Germantown - 6/22/17

Job was done on time and professionally. I would definitely recommend them to anyone

Mark E