Louisiana Feedback
LA - 1601 22nd St, Kenner - 8/25/22
The employees were extremely kind and professional. I was rear-ended and my bumper was basically knocked off. The back of my car looks brand new now. The only delays were caused by supply chain delays due to covid otherwise they worked quickly to get my van back to me as quickly as possible. I highly recommend them!
LA - 1601 22nd St, Kenner - 8/16/22
I have been dealing with this location since before it was Gerber. They have always been reliable and good service. I recd. my automobile back in four days when they estimated it might be 14 days to more than 30days. The people are friendly and accommodating. They have a good setup with Enterprise Rentals.
LA - 2575 E 70th St, Shreveport - 7/26/22
Repair took longer than expected because the wrong part was ordered, but the company did everything in their power to make it right.
LA - 6885 Johnston St, Lafayette - 7/9/22
Sherri A. at the Johnston Street, Lafayette LA location was amazing to work with. She showed such compassion when she learned of my husband's accident. After the accident, I was dealing with the tow yard and claims adjuster while at the hospital with my husband. After days of not making headway to get his truck to Gerber, it was so refreshing to meet the beautiful young lady I had been speaking to on the phone when I called almost daily to see if the truck had arrived. Her first question always was, "how is your husband?" I don't typically submit reviews but I felt I had to let you know what type of person you have greeting customers on the phone and at the front door. She is an exemplary employee who truly knows what customer service is all about. When I left there, I felt everything was going to be handled just as Sherri said ... read more
LA - 1555 Verot School Rd, Lafayette - 6/23/22
There was extensive damage to the left front of my Nissan Murano. The repair was a success and my car looked new again. I had to take it back for a couple of minor adjustments, but they were taken care of in just a few minutes. They were very professional and were great at keeping me informed of the repair status. I would definitely use them again.
LA - 1601 22nd St, Kenner - 6/22/22
Great customer service and quality work. The shop manager took time to listen to any concerns I had. They even detailed the inside of the vehicle before returning it. I would definitely recommend this shop.
LA - 200 Edwards Ave, New Orleans - 6/17/22
Outstanding customer service. They got my truck in on the date promised and kept me updated via text. The couple of small problems that did pop up were handled quickly and to my satisfaction.
LA - 2501 Florida St, Mandeville - 6/12/22
Great repair, car looked brand new. Also they washed and cleaned it to look better than when we got there. Nice surprise
LA - 2501 Florida St, Mandeville - 5/27/22
Great service. Friendly people to work with. Keep me informed every few weeks.
LA - 6137 Siegen Lane, Baton Rouge - 5/25/22
My first time at Gerber Collision was really a smooth and easy ride. The staff was welcoming and they attended to my car in a very professional and polished manner that left me feeling like they would give it back rightly done. And yes, it was! ...in 3 days as promised! After a week I hand-washed the car and noticed something that looked like paint overspray - but in an area that didn't correspond with the job. Hmmm. I had just purchased the car a few months earlier so I had a tiny little doubt about it being there before; but I brought it to them, they took it in the back and fixed it, washed it, and brought it back to me on the spot! I found out then that they had to paint this additional piece across the door as part of the job but missed it on the estimate and didn't charge me for any of it. So yes, five stars! And the free coffee is ... read more
LA - 1601 22nd St, Kenner - 5/24/22
The Staff Is Friendly And Helpful. They Provided Great Fast Service.
LA - 1601 22nd St, Kenner - 4/8/22
Absolutely excellent service. From the receptionist to the repair guys everyone you have an absolutely wonderful team!!
LA - 1601 22nd St, Kenner - 3/30/22
Good communication.
LA - 10500 Greenwell Springs Rd, Baton Rouge - 3/29/22
Excellent service/repair. Courtney kept informed all along the way.
LA - 2501 Florida St, Mandeville - 3/25/22
Got vehicle back as promised and at quoted price. Staff very friendly and knowledgeable.
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