Laurel, MD - 9943 Washington Blvd

MD - 9943 Washington Blvd, Laurel - 8/18/16

OUTSTANDING work... Speedy turnaround... and most of all, customer friendly. This was my first time involved in a collision; everyone from Mary (who processed the paperwork), to Brian (who explained the work needed) to Eric (who reviewed/inspected the vehicle) was very helpful. I was astounded when I received a call indicating that my vehicle was completed (the very next day). I will note, Gerber started working on my vehicle immediately on intake. I recommend ANYONE (not just for insurance purposes) to give them a try. I've been to many auto shops, and this experience was very pleasant. A+ in my book.

Eric J

MD - 9943 Washington Blvd, Laurel - 8/17/16

The claims representative (Amber) was excellent and professional, and really helped me through things. The work was done ahead on schedule, but they were flexible enough to have my car ready when it was convenient for me.

Lamont D

MD - 9943 Washington Blvd, Laurel - 8/13/16

Had my 4runner serviced at this shop as well as other vehicles for years. Always have received top notch services. Thank you Mary and the rest of the team, for the great and quick service.

Yu P

MD - 9943 Washington Blvd, Laurel - 8/11/16

Customer Service is impeccable, I received constant communication concerning my vehicle repair status and updates. The Customer Service Team of Mary, Amber and Eric were truly professional, courteous and competent. Mary was Marvelous!!!!!!!! Amber was Awesome !!!! Eric was Exceptional.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Highly Recommended

VALERIE R

MD - 9943 Washington Blvd, Laurel - 8/8/16

Amber was incredibly helpful from start to finish. Brandon was also helpful in explaining my insurance coverage and application towards my service. My car repair was handled with lightning speed and conscientiously. I would return to this location for future service.

Aubrey R

MD - 9943 Washington Blvd, Laurel - 8/5/16

I previously had work done (paint the roof) on my vehicle in 2014, which was not a good experience. I notice the paint was bubbling, so I called and spoke with Amber Y. Ms. Y. was very professional, and friendly on the phone, and scheduled an appointment to bring my vehicle in. Mr. Brandon T. & Mr. Eric G. took great care of me with their professionalism, assuring a rental will be waiting for me when I drop off my vehicle. I will always do business with Gerber, and refer my friends. THANKS FOR GREAT CUSTOMER SERVICE!

Juliet G

MD - 9943 Washington Blvd, Laurel - 8/2/16

Amber and Eric were exceptional with their customer service skills. I like their mannerism. Both were on key (but not an over-kill) on trying to make sure that I was taken care of. They are on the front line and approaching someone with their stamina that early in the morning is what's needed. Great Job! (Brandon from Geico is wonderful)

Pat T

MD - 9943 Washington Blvd, Laurel - 8/1/16

Mary and everyone else there did a fantastic job while my car was getting fixed. I was a little nervous but I was reassured and walked through the entire process. It was fast and effective. I would definitely recommend Gerber Collision in Laurel to anyone!

Vanessa

MD - 9943 Washington Blvd, Laurel - 8/1/16

Everyone was kind and helpful to me. Mary was so bright and cheerful., as was the person who took care of me when I brought my car in. The repair people even went the extra mile! Somehow, I had lost the fog light cover in my front grill. I had obtained a new one from Toyota, but didn't know how I'd get it put in place. The repair people did it for me cheerfully. THANK YOU!

Elizabeth K

MD - 9943 Washington Blvd, Laurel - 7/31/16

SATISFACTORY

Victor E

MD - 9943 Washington Blvd, Laurel - 7/29/16

Great Customer service by Mary. My insurance company and the other parties insurance played a nice game of keeping me in the dark and not letting me know what was going on with my claim. Thanks to Mary "the check is the mail excuse" had a nice ending. thanks!

Robert M

MD - 9943 Washington Blvd, Laurel - 7/25/16

Every accident my car has been in it's been fixed by Gerber Collision & Glass. I find their customer service is outstanding. No matter who greets me they all are respectful, pleasant, upbeat and readily to assist. This time here was the same, I appreciate Amber, Brendan (GEICO) and the other guy my husband spoke to who I failed to remember his name, please charge it to my head and not my heart. I thank you guys so much for taking care of my 2006 Avalon and fixing it to perfection. I appreciate it very much. Wishing you continued success with Gerber Collision and your fabulous customer service.

Kimberley C

MD - 9943 Washington Blvd, Laurel - 7/21/16

Good Service.

Vasantha S

MD - 9943 Washington Blvd, Laurel - 7/21/16

The service that I received from Gerber Collision and Mary was exceptional from the beginning of the process until the end.

Victor S

MD - 9943 Washington Blvd, Laurel - 7/21/16

Everyone at the shop was very helpful and kind, but Mary was especially great! She was so nice and helped me get out the door quickly!

Sarah B