Laurel, MD - 9943 Washington Blvd
MD - 9943 Washington Blvd, Laurel - 10/10/17
Everyone was polite and helpful. The Gerber staff in Laurel, MD made the entire process of having my car repaired easy. They kept me informed along the way. Please give them my thanks.
MD - 9943 Washington Blvd, Laurel - 10/1/17
First time bringing my car to this location per insurance company. The Estimator (Ashleigh) very professional, and repairs done were exceptional. I am very pleased with the service that I received. Thank you.
MD - 9943 Washington Blvd, Laurel - 9/21/17
Perez is awesome at her job. Even with all the busy-ness in that shop she actually remembered me and kept me posted on everything! She's quite simply the BEST!
MD - 9943 Washington Blvd, Laurel - 9/21/17
Steve P. and Holly are the best. They know, understand and execute the true meaning of GOOD customer service. So grateful for their commitment to getting the job done as expeditiously as promised.
MD - 9943 Washington Blvd, Laurel - 5/25/17
Convenient location next to Enterprise car rental for replacement vehicle while mine was being repaired. USAA gave me phone number for Gerber in Laurel the day of my collision, but Gerber called me before I even tried. Left my SUV the same day as the estimate for repairs, and Ashleigh kept me informed throughout the repair. Friendly staff and quality repair work. Tech even called the local dealership for codes to reset my radio and navigation package for me. Top notch service!
MD - 9943 Washington Blvd, Laurel - 5/8/17
I was very happy with Gerber Collision and Glass in Laurel, MD. They were professional and courteous throughout the repair entire process.
MD - 9943 Washington Blvd, Laurel - 5/3/17
From my first call to Gerber through out the entire process; I was treated with respect , kindness, and courtesy. Not only did they have answers for any question , or misgivings I may have had - Ms. P. walked me through the entire process ,and explained exactly what I should expect . When a situation did arise with the responsible insurance company ; Ms. P. not only put my mind at rest , she made the necessary contact to the insurance company which saved me from more stress. The owner/manager Gary ; makes everyone feel as if you've known him and the crew always- They always keep you abreast of their progress, with follow up calls . Though I hope I never have any kind of accident again ; if so I know exactly where my families vehicles will be serviced- Gerber C&G . Laurel.
MD - 9943 Washington Blvd, Laurel - 4/13/17
Great communication! Loved the text updates and personal phone calls from Perez keeping me informed about what was going on with my car. The work was done very quickly and I even got my car back 2 days earlier than originally promised!
MD - 9943 Washington Blvd, Laurel - 4/7/17
Thank You So Much Perez!!!!!
MD - 9943 Washington Blvd, Laurel - 4/5/17
Good Job! The work was completed well within the initial stated timeframe.
MD - 9943 Washington Blvd, Laurel - 3/31/17
The woman at the front desk was wonderful to work. Her name is Perez
MD - 9943 Washington Blvd, Laurel - 3/26/17
I was informed at every step of the repair process. The customer service staff was always responsive and willing to help. This is a fantastic service center!
MD - 9943 Washington Blvd, Laurel - 3/23/17
The service that was done, good and very detail
MD - 9943 Washington Blvd, Laurel - 3/22/17
I had a wonderful experience with the repair of my car, special thanks to Perez and Doug. They were both extremely professional, polite and courteous. Perez was very welcoming and friendly from the moment I walked in the door. Perez made me feel like I was a very important person and was attentive to every one who walked through the door. Doug was very knowledgeable and he did an excellent job explaining every step of the repair process in a way that I could understand. He did an outstanding job answering all of my questions and made me feel comfortable with the whole process. Doug delivered my car in superb condition and I was extremely pleased with the quality of the workmanship. I would highly recommend without any reservations this Laurel location due to the exceptional customer service experience I received from Perez and Doug. Thank ... read more
MD - 9943 Washington Blvd, Laurel - 3/22/17
Excellent service, Asliegh, Amber, Perez, and Douglas made this a very positive experience. They are truly a team of excellence. I would recommend Gerber Collision & Glass to family and friends. My car repair was done professionally, and timely.
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