Gaithersburg, MD - 8211 Snouffer School Rd
MD - 8211 Snouffer School Rd, Gaithersburg - 7/1/24
Very pleasant. Took longer than expected and missed scratch on rear fender. Still there.
MD - 8211 Snouffer School Rd, Gaithersburg - 3/20/24
03/19/2024 Well i took my TL in for a hit and run repair. Snoffier School location. Got it back today, sooner than expected & these fools washed my car TOO!! what better service can you ask for!?! 5 ??
MD - 8211 Snouffer School Rd, Gaithersburg - 3/20/24
My TL was completed in record time! Everyone treated me with great service.
MD - 8211 Snouffer School Rd, Gaithersburg - 6/1/23
Overall, the quality and timeliness of service is top notch. Anthony A, a knowledgeable estimator, extended to me outstanding courtesy, personal attention and informed me about the work to be done with competency and clarity. Moreover, the timeliness with which Anthony handled my car repair was impressive and much appreciated. I also extend my appreciation to Ilyana L, superb customer service, handled my rent from Enterprise with aplomb, and informed me with precision about the insurance paper work process; and kept me in the loop throughout. My many thanks to everyone who worked on my car, an obvious all-around competency, resulting in an A+ outcome; the car looks just like new!!!
MD - 8211 Snouffer School Rd, Gaithersburg - 3/26/23
10 Stars! Stefanie S : Allstate insurance who is excellent sent me to Gerber Collision and Glass. Everyone there is so nice, helpful, polite and professional. My estimate was thorough and showed everything in detail on the paperwork. My car was done earlier than expected. I like to say thank you to the general manager, Joon B. Anthony, who gave my estimate. Ilyana L, the customer service representative who took care of any of my needs. Alonzo who put my car in front so it would be easier for me to leave which meant a lot. Thank you to all for your time, help and excellent of service. All of you showed that you care about me the customer and how you do your jobs.
MD - 8211 Snouffer School Rd, Gaithersburg - 7/1/21
Wonderful customer service!!! Matt went above and beyond to ensure the job was completed successfully. I'll continue to refer anyone in need of your services. Highly recommend Gerber Collision!!! Thank you.
MD - 8211 Snouffer School Rd, Gaithersburg - 2/19/20
Great service. Staff very professional
MD - 8211 Snouffer School Rd, Gaithersburg - 10/30/19
Superlative service. Matt constantly kept me in the loop and explained everything so thoroughly.
MD - 8211 Snouffer School Rd, Gaithersburg - 8/21/18
Very friendly, very helpful people. Did a beautiful job with my car. The quote for my out of pocket repair seemed a little pricey. But for the work covered by my insurance, absolutely excellent!
MD - 8211 Snouffer School Rd, Gaithersburg - 1/31/18
These guys do excellent work! I brought my car in for repairs on the top and both sides of the car from a branch falling on it. Gale was prompt and courteous with setting up my appointments and rental car. Todd was outstanding with his attention to detail and professionalism in handling the actual repairs. They went out of their way to make sure I was happy with the final job. I would definitely go back for more work and recommend it to anyone!
MD - 8211 Snouffer School Rd, Gaithersburg - 10/26/17
Besides doing a good job on a minor repair, my truck was unbelievably clean when I picked it up!! Also, Staff was friendly and efficient. Thank you!
MD - 8211 Snouffer School Rd, Gaithersburg - 5/15/17
I recently took my company car to Gerber after the hood was badly scratched. Gale, Joe, Todd and the rest of the team were professional and polite. I am a car person so I may be a little more picky than most about my vehicle. I wash or wipe it off everyday. When I picked up the car, took it home and cleaned it up after the days use I noticed some over spray on some of the areas that were not repaired. I took it by and Todd said he would take care of it if I could leave it with him for a day, with no questions asked. A few weeks later I waxed the hood (they asked me to wait a couple of months to let the paint cure), I noticed a small area on the edge of the hood that did not look quite as I would have liked it to. I stopped by this past Saturday to let them take a look at it. Todd and Joe were working. Todd took the cat back right then and ... read more
MD - 8211 Snouffer School Rd, Gaithersburg - 5/11/17
The staff was extremely conscientious and polite. The adjuster was not happy with the initial work and had it revised before the car was returned to me. I am pleased with the repair work. My policy includes valet service. Gayle was extremely personable, respectful and assessable. She kept me apprised of the day to day work and the completion date through several update phone calls. Her timely delivery of the rental car and the return of my car is very much appreciated. Overall, a very nice experience.
MD - 8211 Snouffer School Rd, Gaithersburg - 5/6/17
Your service staff was superb
MD - 8211 Snouffer School Rd, Gaithersburg - 5/1/17
This is the second time I have used Gerber Collision in Gaithersburg, Maryland. The first time I was introduced to Gerber through my insurance company, and it was a wonderful experience. From beginning to end the people at Gerber were incredibly helpful and very pleasant to work with. Gayle and her team handled the claim perfectly, coordinated my rental car, personally brought my rental car to my house to make the rental transition as easy as possible, performed a beautiful, seamless repair, and did all this exactly in the time frame promised. Gayle communicated with me during the entire process so that I never wondered about the status of the repair. The second time I went to Gerber was without the benefit of my insurance company, and this is the highest recommendation that can be made. When I most needed great service and great pricing ... read more
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