Arlington Heights, IL - 1430 W Northwest Hwy
IL - 1430 W Northwest Hwy, Arlington Heights - 2/1/18
I was recently involved in a automobile accident, but was not at fault, so the claimant's insurance agency was AAA. My vehicle was towed to Gerber Collision at my request due to it's location near my home. I received timely updates via phone and text. Staff was professional on all levels, either in person or on the phone. The vehicle was ready earlier than expected and an offer was even made to deliver the car! Service such as I received with this Gerber location is not the normal when doing business. It is so often the case that employees and companies only hear the complaints. Since the experience was so exceptional, I wanted to make sure I took the time to compliment. Let me know if you need anything further and keep up the great work.
IL - 1430 W Northwest Hwy, Arlington Heights - 11/17/17
My car was repaired sooner than I expected. I'm very happy with the way it came out, it looks brand new and very clean outside and inside of the car. Thank you!
IL - 1430 W Northwest Hwy, Arlington Heights - 11/9/17
Dina and Jordan were awesome! They were extremely professional and repaired my vehicle in just 2 days when they thought it might be nearly a week. The repair looks fantastic!
IL - 1430 W Northwest Hwy, Arlington Heights - 11/3/17
From the moment I brought my car in Gerber answered the call. So helpful from the friendly front desk gentleman to the lady that checked the damage. The repairs were done so fast I didn't get to enjoy the loaner car too much! Fast service. They emailed me to let me know how they were coming along with my car. The work they did was impeccable ! I felt so calm with the whole process. And they even washed my car. Inside too! What a pleasant surprise. I would come to them again if I ever needed their help!!!
IL - 1430 W Northwest Hwy, Arlington Heights - 11/2/17
Extremely friendly, done ahead of time by one day, very clean
IL - 1430 W Northwest Hwy, Arlington Heights - 10/8/17
Excellent service and repairs. Kept up to date by your estimator Dina M. Car delivered ahead of schedule. Gerber C. and G. is where I always bring any repair work I need. Dina did a great job from start to finish. FIVE STARS
IL - 1430 W Northwest Hwy, Arlington Heights - 9/6/17
I am very pleased with how all aspects of my experience was handled. I would like to thank Dina for her professionalism from start to finish.She was always on top of her game with a smile and kept me informed every day how my car was progressing. She knows her craft and should be applauded.
IL - 1430 W Northwest Hwy, Arlington Heights - 8/17/17
Excellent, quick repair! Beautiful outcome. Entire staff was polite and professional.
IL - 1430 W Northwest Hwy, Arlington Heights - 7/17/17
Great experience. Dina M. was very helpful. (estimator) Every went according to schedule. Thanks!
IL - 1430 W Northwest Hwy, Arlington Heights - 7/16/17
Excellent consult and solution on the spot by Juan! He managed to make an adjustment then and there. He was awesome . My second experience at this location- both very positive. Highly recommend!
IL - 1430 W Northwest Hwy, Arlington Heights - 5/20/17
GOOD EXPERIENCE AND VERY GOOD SUPPORT OF OFFICE STAFF.
IL - 1430 W Northwest Hwy, Arlington Heights - 5/9/17
It was easy to find the place of business (good signage), easy to access the site, plenty of parking. The estimator (Sean [sp - ???]) was thorough, courteous, answered all questions. The collision produced a repair estimate of less than $1,900.00. The appointment was made easily. A good working relationship with Enterprise Car Rental (Arlington Hts., IL). produced a reservation for pick up at the site the morning when work began as well as for the return of the rental car at the end. The work took one day less than anticipated. The work appears to be very well done (time will tell if the paint job holds up well). The only thing I would add is that neither of us remember Gerber employees telling us to not wash the car for a certain period of time. This was advice we received from our Buick dealer when we were there for an oil change. We ... read more
IL - 1430 W Northwest Hwy, Arlington Heights - 4/26/17
I arrived a few minutes before the shop opened and was greeted promptly with enthusiasm, I was taken care of in a short amount of time, even the rental car was ready for me. The shop foreman and myself went out to look over my auto, and discuss for a few moments. I picked up auto the next day and the work done is terrific. The employees there are very friendly!
IL - 1430 W Northwest Hwy, Arlington Heights - 12/5/16
Great job ! I have used this company for previous repairs and have never been disappointed with the work.
IL - 1430 W Northwest Hwy, Arlington Heights - 11/10/16
Great job!!!
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